Explanation/Reference:
Explanation:
Social monitoring must be enabled for your site. To enable social monitoring, contact your Oracle account manager.
Procedure
1. Add the Social Monitor navigation button and component to navigation sets.
In order for staff members to monitor the social cloud, you must first add the Social Monitor component to one or more navigation sets.
2. Add social monitor permission to profiles.
Social monitoring is not fully available until social monitor permission has been added to one or more profiles.
Now, when staff members with this profile run any of the social monitoring reports, they can schedule cloud searches, ignore results, respond to posts, and manage favorites.
3. Add or update staff accounts to use profiles that include social monitor permission.
Before staff members can search the social cloud, you must update their staff account to use a profile containing social monitor permission.
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAMUG/_social.htm#FAMUGth_SocialMonitor