Explanation/Reference:
Explanation:
Accessing Analytics Reports
Use the following procedure to access Knowledge Advanced Analytics reports.
1. Open Oracle Service Cloud.
2. At the Navigation panel, select the Analytics button.
3. Select Reports Explorer, Public Reports and follow the path for each report.
To view the following reports, select Common, Data Integration and the report.
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To view the following reports, select OKCS and the report.
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References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 75