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You notice that when a customer searches with the word "mobile", there are irrelevant answers showing under "Answers Other Found Helpful" section. Which two steps should you take to resolve this? (Choose two.)
Correct Answer: A,D
Explanation/Reference: Explanation: A: A stop word is a certain term that you don't want to be used in the scoring of all search results. D: A meta-answer is a collection of related answers that are all associated with the same products and categories. These related answers are called sibling answers, and that relationship is defined on the CX Console, not on the accessibility interface. References: https://www.oracle.com/assets/knowledgebase-search-effectiveness-1607920.pdf
