ITIL-4-Foundation Exam Dumps | Which TWO are important aspects of the 'service request management' practice? 1. Standardization and

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Question 13/131

Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals

A. 3 and 4

B. 2 and 3

C. 1 and 2

D. 1 and 4

Correct Answer: D

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