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Question 103/131
Identify the missing words in the following sentence.
The 'incident management' practice should maintain [?] for logging and managing incidents.
The 'incident management' practice should maintain [?] for logging and managing incidents.
Correct Answer: B
- Question List (131q)
- 1 commentQuestion 1: What is defined as a change of state that has significance f...
- 3 commentQuestion 2: Which dimension is MOST concerned with skills, competencies,...
- Question 3: Which dimension includes activities and workflows?...
- Question 4: What is the definition of warranty?...
- Question 5: Which type of change is MOST LIKELY to be initiated as part ...
- Question 6: Which statement about change authorization is CORRECT?...
- 1 commentQuestion 7: How does customer engagement contribute to the 'service leve...
- Question 8: Which practice provides users with a way to get various requ...
- Question 9: Which guiding principle recommends coordinating all dimensio...
- Question 10: What aspect of 'service level management' asks service consu...
- Question 11: Which TWO statements about an organization's culture are COR...
- Question 12: What defines the requirements for a service and takes respon...
- Question 13: Which TWO are important aspects of the 'service request mana...
- Question 14: Which is included in the purpose of the 'service level manag...
- 3 commentQuestion 15: Which practice includes the use of approaches such as Lean, ...
- Question 16: Which practice needs people who understand complex systems a...
- 1 commentQuestion 17: Which role approves the cost of services?...
- Question 18: Which guiding principle considers how the steps of a process...
- Question 19: Which describes a set of defined steps for implementing impr...
- Question 20: How should the workflow for a new service request be designe...
- Question 21: Which value chain activity communicates the current status o...
- Question 22: Which dimension of service management considers governance, ...
- Question 23: Which practice uses techniques such as SWOT analysis, balanc...
- Question 24: How are target resolution times used in the 'incident manage...
- Question 25: What should be used to set user expectations for request ful...
- 1 commentQuestion 26: Which statement about change management is CORRECT?...
- Question 27: Which 'service level management' activity helps staff to del...
- Question 28: Which will NOT be handled as a service request?...
- Question 29: Which describes normal changes?...
- Question 30: Which term relates to service levels aligned with the needs ...
- Question 31: Which activity is part of the 'continual improvement practic...
- Question 32: Which two statements about the guiding principles are CORREC...
- 1 commentQuestion 33: Which service transition process provides guidance about con...
- Question 34: Which is NOT a structure of service desk that is described i...
- Question 35: Which statement about the 'incident management' practice is ...
- Question 36: Why should incidents be prioritized?...
- Question 37: Which guiding principle helps to ensure that each improvemen...
- Question 38: Which is a key requirement for a successful service level ag...
- 2 commentQuestion 39: Which is included in the purpose of the 'deliver and support...
- Question 40: Identify the missing words in the following sentence. The pu...
- Question 41: What is defined as any financially valuable component that c...
- Question 42: Which of these should be logged and managed as a problem?...
- Question 43: Which is a key consideration for the guiding principle 'keep...
- Question 44: What should be done for every problem?...
- Question 45: What are guiding principles?
- Question 46: Which gives a user access to a system?...
- Question 47: Which practice is the responsibility of everyone in the orga...
- Question 48: Which statement about outcomes is CORRECT?...
- Question 49: What is NOT within the scope of service catalogue management...
- Question 50: Which statement about costs is CORRECT?...
- Question 51: Which service level metrics are BEST for measuring user expe...
- Question 52: Which statement about outcomes is CORRECT?...
- Question 53: When should a workaround be created?...
- Question 54: Which is a purpose of release management?...
- Question 55: Which is an example of improving service utility using servi...
- Question 56: How does categorization of incidents assist the 'incident ma...
- Question 57: What type of change is pre-authorized, low risk, relatively ...
- Question 58: Which phase of problem management includes analysing inciden...
- Question 59: Which is the BEST example of an emergency change?...
- Question 60: What MAIN factors are considered to assess the priority of a...
- Question 61: Which practice uses technologies such as intelligent telepho...
- Question 62: What is the MOST important reason for prioritizing incidents...
- Question 63: Which is provided by the 'engage' value chain activity?...
- Question 64: An SLA is a service level agreement. Which describes the 'wa...
- Question 65: Which statement about a service value stream is CORRECT?...
- Question 66: A service offering may include, access to resources, and ser...
- Question 67: When should a full risk assessment and authorization be carr...
- Question 68: How should an organization include third-party suppliers in ...
- Question 69: Which statement about known errors and problems is CORRECT?...
- Question 70: Which practice provides a single point of contact for users?...
- Question 71: Which statement about the 'change enablement' practice is CO...
- Question 72: Which practice forms a link between the service provider and...
- Question 73: Which value chain activity ensures the availability of servi...
- Question 74: Which guiding principle describes the importance of doing so...
- Question 75: Which statement about the 'continual improvement model' is C...
- Question 76: What is a service?
- Question 77: When should a change request be submitted to resolve a probl...
- Question 78: What must always be done before an activity is automated?...
- Question 79: What is the PRIMARY use of a change schedule?...
- Question 80: Identify the missing word in the following sentence. The pur...
- Question 81: Which guiding principle considers customer and user experien...
- Question 82: Which term describes the functionality offered by a service?...
- Question 83: Which practice has a purpose that includes the handling of p...
- Question 84: Which guiding principle recommends organizing work into smal...
- Question 85: What can be described as an operating model for the creation...
- Question 86: Which is a key requirement for a successful service level ag...
- Question 87: Identify the missing word in the following sentence. A servi...
- Question 88: What is the purpose of the 'problem management' practice?...
- Question 89: What term is used to describe whether a service will meet av...
- 2 commentQuestion 90: Which process works with incident management to ensure that ...
- Question 91: What do customer perceptions and business outcomes help to d...
- Question 92: Which practice has a purpose that includes managing risks to...
- 2 commentQuestion 93: Which statement about the 'continual improvement model' is C...
- Question 94: Which is one of the MAIN concerns of the 'design and transit...
- Question 95: Which practice has a purpose that includes restoring normal ...
- 1 commentQuestion 96: Which skill is required by the 'service level management' pr...
- Question 97: Which practice improves customer and user satisfaction by re...
- Question 98: Which statement about the use of measurement in the 'start w...
- 1 commentQuestion 99: What is used to link activities within the service value cha...
- 2 commentQuestion 100: What is the MAIN benefit of 'problem management'?...
- Question 101: Which are elements of the service value system?...
- Question 102: What are the MOST important skills required by service desk ...
- 3 commentQuestion 103: Identify the missing words in the following sentence. The 'i...
- Question 104: How should an organization prioritize incidents?...
- 1 commentQuestion 105: What is the primary focus of business capacity management?...
- 3 commentQuestion 106: How should automation be implemented?...
- Question 107: What is the effect of increased automation on the 'service d...
- Question 108: Which statement about change authorities is CORRECT?...
- 2 commentQuestion 109: Which is an activity of 'problem identification'?...
- Question 110: Which will help solve incidents more quickly?...
- Question 111: Which ITIL concept describes governance?...
- Question 112: Which guiding principle is PRIMARILY concerned with consumer...
- Question 113: A customer is a person who defines the requirements for a se...
- Question 114: Which value chain activity ensures that service components m...
- 3 commentQuestion 115: What actions does a service desk take for all issues, querie...
- Question 116: How does information about problems and known errors contrib...
- Question 117: Which does the ITIL service value system discourage?...
- 3 commentQuestion 118: Which step of the continual improvement model includes basel...
- Question 119: What is a problem?
- Question 120: Which is the CORRECT approach for managing a large improveme...
- Question 121: What is the expected outcome from using a service value chai...
- Question 122: What should be considered as part of the 'partners and suppl...
- Question 123: Which dimension considers how knowledge assets should be pro...
- Question 124: Identify the missing word in the following sentence. A [?] i...
- 1 commentQuestion 125: What is a set of specialized organizational capabilities for...
- Question 126: What happens if a workaround becomes the permanent way of de...
- Question 127: What helps diagnose and resolve a simple incident?...
- 1 commentQuestion 128: Which describes a CORRECT approach to change authorization?...
- Question 129: Which should be handled by 'service request management'?...
- Question 130: Which practice may involve the initiation of disaster recove...
- Question 131: Which practice updates information relating to symptoms and ...
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Recent Comments (The most recent comments are at the top.)
I agree with the above comments, 'A' is correct. Here the details from the ITIL v4 material:
"There should be a formal process for logging and managing incidents. This process does not usually include detailed procedures for how to diagnose, investigate, and resolve incidents, but can provide techniques for making investigation and diagnosis more efficient."
A correct answer. Formal process
A is correct: "There should be a formal process for logging and managing incidents"