Name: ITIL.ITIL-4-Foundation.v2021-07-29.q131 Question 115
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ITIL.ITIL-4-Foundation.v2021-07-29.q131
Question 115

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Question 115/131

What actions does a service desk take for all issues, queries and requests that are reported to them?

A. Acknowledge, classify, own

B. Schedule, assess, authorize

C. Diagnose, investigate, resolve

D. Initiate, approve, fulfill

Correct Answer: D

Recent Comments (The most recent comments are at the top.)

Vincenzo - Feb 07, 2024

A is the correct answer.

Sign - Apr 27, 2022

Service Desk provides a clear path for users to report issues, queries and requests, and have them acknowledged, classified, owned and actioned.

Nadeem ahmed - Nov 17, 2021

A is the answer

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Question 115/131

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