Name: ITIL.ITIL-4-Foundation.v2021-07-29.q131 Question 106
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ITIL.ITIL-4-Foundation.v2021-07-29.q131
Question 106

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Question 106/131

How should automation be implemented?

A. By replacing human intervention wherever possible

B. By initially concentrating on the most complex tasks

C. By optimizing as much as possible first

D. By replacing the existing tools first

Correct Answer: A

Recent Comments (The most recent comments are at the top.)

Vincenzo - Feb 07, 2024

I Also agree that C is the correct one, first optimize then automate.

Emdee Tiamiyu - Jun 08, 2022

Answer is C (not A). ITIL recommends that a process be optimized as much as possible first before automation is implemented.

Dan - Feb 23, 2022

C is the correct answer.
The guiding principle Optimize and automate clearly states that if a process is broken, automating it won't fix it.
It needs to be optimized first.

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