Which of the following is MOST important to the effectiveness of key performance indicators (KPIs)?
Correct Answer: A
Key performance indicators (KPIs) are metrics that reflect how well an organization is achieving its goals and objectives. KPIs should be specific, measurable, achievable, relevant, and time-bound. The most important characteristic of a KPI is its relevance, meaning that it should be aligned with the organization's vision, mission, strategy, and values. A relevant KPI should also be meaningful and useful for the intended audience, such as the management, the staff, or the stakeholders. A relevant KPI should provide insight into the performance and progress of the organization, as well as enable decision making and improvement actions. A KPI that is not relevant may be misleading, inaccurate, or irrelevant, and may not reflect the true state of the organization or its goals. References = Risk and Information Systems Control Study Manual, Chapter 3, Section 3.3.2, p. 116-117