CRISC Exam Dumps | An organization is measuring the effectiveness of its change management program to reduce the number

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Question 69/772

An organization is measuring the effectiveness of its change management program to reduce the number of unplanned production changes. Which of the following would be the BEST metric to determine if the program is performing as expected?

A. Decrease in the time to move changes to production

B. Ratio of emergency fixes to total changes

C. Ratio of system changes to total changes

D. Decrease in number of changes without a fallback plan

Correct Answer: B

The ratio of emergency fixes to total changes is the best metric to determine if the change management program is performing as expected, because it reflects the quality and stability of the changes that are implemented in the production environment. A high ratio of emergency fixes to total changes indicates that the change management program is not effective, as it means that many changes are causing problems or failures that require urgent correction. A low ratio of emergency fixes to total changes indicates that the change management program is effective, as it means that most changes are well-planned, tested, and approved, and do not cause significant disruptions or defects. The ratio of emergency fixes to total changes can also help identify the root causes of the problems, the gaps in the change management process, and the areas for improvement. For example, if the ratio of emergency fixes to total changes is high, it may indicate that the change management program has issues with the following aspects: - Change request and approval:
The change management program may not have a clear and consistent process for requesting, reviewing, and approving changes, or the process may not be followed by all stakeholders. - Change impact analysis: The change management program may not have a comprehensive and systematic method for assessing the potential impact of the changes on the business processes, the IT systems, the users, and the customers. - Change testing and validation: The change management program may not have adequate testing and validation procedures to ensure that the changes meet the requirements and specifications, and do not introduce errors or vulnerabilities. - Change communication and training: The change management program may not have effective communication and training strategies to inform and educate the affected parties about the changes and their implications. - Change implementation and monitoring: The change management program may not have proper implementation and monitoring plans or tools to ensure that the changes are executed smoothly and successfully, and that any issues or incidents are detected and resolved promptly. Therefore, the ratio of emergency fixes to total changes is the best metric to determine if the change management program is performing as expected, as it can provide valuable feedback and insights for the change management program and its improvement. References = How to Measure Change Management Effectiveness: Metrics, Tools & Processes1, Metrics for Measuring Change Management2, Driving Value with Change Management Metrics3, Must-Know Organizational Change Management Metrics

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Question 450: During an IT risk scenario review session, business executiv...; Question 451: Which of the following would be of GREATEST assistance when ...; Question 452: Which of the following is the MOST important concern when as...; Question 453: A bank recently incorporated blockchain technology with the ...; Question 454: An organization is making significant changes to an applicat...; Question 455: Who is responsible for IT security controls that are outsour...; Question 456: What should a risk practitioner do FIRST when a shadow IT ap...; Question 457: When reporting to senior management on changes in trends rel...; Question 458: Which of the following BEST measures the efficiency of an in...; Question 459: Which of the following controls will BEST detect unauthorize...; Question 460: Which of the following is the PRIMARY benefit of stakeholder...; Question 461: An organization operates in an environment where the impact ...; Question 462: Which of the following should a risk practitioner do NEXT af...; Question 463: Who is PRIMARILY accountable for identifying risk on a daily...; Question 464: Which of the following could BEST detect an in-house develop...; Question 465: While reviewing the risk register, a risk practitioner notic...; Question 466: A service organization is preparing to adopt an IT control f...; Question 467: After the implementation of internal of Things (IoT) devices...; Question 468: Which of the following is the BEST approach when a risk trea...; Question 469: An organization is developing a risk universe to create a ho...; Question 470: Which of the following is MOST helpful to understand the con...; Question 471: Of the following, who is accountable for ensuing the effecti...; Question 472: Which of the following is the MOST important component in a ...; Question 473: A risk practitioner wants to identify potential risk events ...; Question 474: A risk practitioner discovers that an IT operations team man...; Question 475: Which of the following, who should be PRIMARILY responsible ...; Question 476: Which of the following is MOST important for a risk practiti...; Question 477: What is a risk practitioner's BEST approach to monitor and m...; Question 478: Which of the following is the BEST key performance indicator...; Question 479: A risk practitioner is MOST likely to use a SWOT analysis to...; Question 480: When an organization's business continuity plan (BCP) states...; Question 481: Which of the following is MOST helpful in preventing risk ev...; Question 482: Which of the following actions should a risk practitioner do...; Question 483: Due to a change in business processes, an identified risk sc...; Question 484: Which of the following will BEST ensure that controls adequa...; Question 485: An organization must make a choice among multiple options to...; Question 486: The BEST metric to demonstrate that servers are configured s...; Question 487: What is MOST important for the risk practitioner to understa...; Question 488: During the risk assessment of an organization that processes...; Question 489: Which of the following would BEST facilitate the maintenance...; Question 490: A monthly payment report is generated from the enterprise re...; Question 491: Which of the following is the BEST indication of a mature or...; Question 492: Which of the following is MOST effective in continuous risk ...; Question 493: Which of the following controls are BEST strengthened by a c...; Question 494: Which of the following is MOST likely to introduce risk for ...; Question 495: Quantifying the value of a single asset helps the organizati...; Question 496: A risk practitioner is assisting with the preparation of a r...; Question 497: Which of the following aspects of an IT risk and control sel...; Question 498: Which of the following is the PRIMARY advantage of having a ...; Question 499: Which of the following is the MOST critical element to maxim...; Question 500: Which of the following is the BEST indicator of an effective...; Question 501: Which of the following is the PRIMARY benefit of identifying...; Question 502: An organization has completed a project to implement encrypt...; Question 503: It is MOST important for a risk practitioner to have an awar...; Question 504: Which of the following key performance indicators (KPis) wou...; Question 505: Which of the following is MOST important for mitigating ethi...; Question 506: Which of the following is MOST important for an organization...; Question 507: The MOST important measure of the effectiveness of risk mana...; Question 508: A risk practitioner has been asked to evaluate a new cloud-b...; Question 509: Which of the following would MOST likely cause a risk practi...; Question 510: A risk practitioners PRIMARY focus when validating a risk re...; Question 511: An organization's Internet-facing server was successfully at...; Question 512: When performing a risk assessment of a new service to suppor...; Question 513: An organization has outsourced its backup and recovery proce...; Question 514: Performing a background check on a new employee candidate be...; Question 515: Which of the following analyses is MOST useful for prioritiz...; Question 516: A risk assessment has revealed that the probability of a suc...; Question 517: The PRIMARY reason for tracking the status of risk mitigatio...; Question 518: Which of the following will BEST help to improve an organiza...; Question 519: A maturity model is MOST useful to an organization when it:...; Question 520: Which of the following is the BEST way to identify changes i...; Question 521: Which of the following would BEST help identify the owner fo...; Question 522: A multinational company needs to implement a new centralized...; Question 523: Which of the following will BEST help an organization evalua...; Question 524: Within the three lines of defense model, the PRIMARY respons...; Question 525: Which of the following is the GREATEST risk associated with ...; Question 526: Which of the following is the MOST critical consideration wh...; Question 527: An organization has implemented a system capable of comprehe...; Question 528: Which of the following practices would be MOST effective in ...; Question 529: The BEST key performance indicator (KPI) to measure the effe...; Question 530: Which of the following BEST reduces the risk associated with...; Question 531: Which of the following is the BEST way to manage the risk as...; Question 532: Which of the following is MOST helpful in providing a high-l...; Question 533: A business impact analysis (BIA) enables an organization to ...; Question 534: Which of the following BEST indicates the risk appetite and ...; Question 535: Which of the following should be used as the PRIMARY basis f...; Question 536: After the review of a risk record, internal audit questioned...; Question 537: Which of the following should be done FIRST when developing ...; Question 538: Establishing and organizational code of conduct is an exampl...; Question 539: Following the implementation of an Internet of Things (loT) ...; Question 540: Which of the following would BEST help an enterprise priorit...; Question 541: When reviewing management's IT control self-assessments, a r...; Question 542: An organization's business gap analysis reveals the need for...; Question 543: Which of the following is the BEST way to confirm whether ap...; Question 544: The FIRST task when developing a business continuity plan sh...; Question 545: Which of the following is the GREATEST concern associated wi...; Question 546: A failure in an organization's IT system build process has r...; Question 547: Which of the following BEST enables an organization to deter...; Question 548: A new policy has been published to forbid copying of data on...; Question 549: Which of the following will BEST communicate the importance ...; Question 550: Which of the following presents the GREATEST challenge to ma...; Question 551: A key risk indicator (KRI) indicates a reduction in the perc...; Question 552: Which of the following is MOST important to the effective mo...; Question 553: Which of the following is MOST helpful in aligning IT risk w...; Question 554: What is the PRIMARY reason to periodically review key perfor...; Question 555: A rule-based data loss prevention {DLP) tool has recently be...; Question 556: Which of the following BEST enables the identification of tr...; Question 557: A risk practitioner's BEST guidance to help an organization ...; Question 558: Which of the following is the MOST important consideration w...; Question 559: An organization's HR department has implemented a policy req...; Question 560: Which of the following is a risk practitioner's BEST recomme...; Question 561: An IT control gap has been identified in a key process. Who ...; Question 562: An organization has decided to postpone the assessment and t...; Question 563: Which of the following is the GREATEST concern when using ar...; Question 564: Which of the following is the MOST effective way to reduce p...; Question 565: Which of the following is the BEST way for a risk practition...; Question 566: A risk practitioner is reporting on an increasing trend of r...; Question 567: An organization recently implemented an automated interface ...; Question 568: Which of the following is an IT business owner's BEST course...; Question 569: Which of the following would BEST assist in reconstructing t...; Question 570: Which of the following is the MOST important reason for a ri...; Question 571: IT disaster recovery point objectives (RPOs) should be based...; Question 572: Which of the following is the GREATEST advantage of implemen...; Question 573: Risk appetite should be PRIMARILY driven by which of the fol...; Question 574: Which of the following is MOST important for a risk practiti...; Question 575: Which of the following is the PRIMARY objective of maintaini...; Question 576: An organization has experienced a cyber-attack that exposed ...; Question 577: A newly incorporated enterprise needs to secure its informat...; Question 578: What should be the PRIMARY consideration related to data pri...; Question 579: An audit reveals that several terminated employee accounts m...; Question 580: Which of the following is the MOST cost-effective way to tes...; Question 581: Which of the following key risk indicators (KRIs) is MOST ef...; Question 582: Which of the following should be the PRIMARY focus of an ind...; Question 583: Which of the following is the PRIMARY reason to have the ris...; Question 584: Which of the following is MOST important to identify when de...; Question 585: Analyzing trends in key control indicators (KCIs) BEST enabl...; Question 586: Which of the following would BEST facilitate the implementat...; Question 587: Which of the following is the BEST approach for determining ...; Question 588: When of the following standard operating procedure (SOP) sta...; Question 589: An organization is preparing to transfer a large number of c...; Question 590: Which of the following would be of MOST concern to a risk pr...; Question 591: Which of the following criteria associated with key risk ind...; Question 592: A risk practitioner observed Vial a high number of pokey exc...; Question 593: The maturity of an IT risk management program is MOST influe...; Question 594: Which of the following is the GREATEST benefit for an organi...; Question 595: Which of the following process controls BEST mitigates the r...; Question 596: An organization has updated its acceptable use policy to mit...; Question 597: Which of the following is the MOST important consideration w...; Question 598: Which of the following would provide the MOST objective asse...; Question 599: Which of the following is MOST important to compare against ...; Question 600: An organization is conducting a review of emerging risk. Whi...; Question 601: Of the following, who is responsible for approval when a cha...; Question 602: The PRIMARY benefit of conducting a risk workshop using a to...; Question 603: An organization's financial analysis department uses an in-h...; Question 604: Which of the following would MOST likely drive the need to r...; Question 605: In order to efficiently execute a risk response action plan,...; Question 606: An organizational policy requires critical security patches ...; Question 607: A risk practitioner shares the results of a vulnerability as...; Question 608: Which of the following should be the PRIMARY consideration w...; Question 609: As pan of business continuity planning, which of the followi...; Question 610: A risk practitioner has been asked to assess the risk associ...; Question 611: Which of the following scenarios presents the GREATEST risk ...; Question 612: Which of the following is MOST important to understand when ...; Question 613: Numerous media reports indicate a recently discovered techni...; Question 614: Which of the following is a KEY consideration for a risk pra...; Question 615: Which of the following would be MOST beneficial as a key ris...; Question 616: Which of the following BEST enables an organization to addre...; Question 617: Which of the following is of GREATEST concern when uncontrol...; Question 618: Which of the following would be of GREATEST concern to a ris...; Question 619: Which of the following methods would BEST contribute to iden...; Question 620: Which of the following is the BEST response when a potential...; Question 621: Of the following, who is BEST suited to assist a risk practi...; Question 622: Which of the following is a PRIMARY reason for considering e...; Question 623: The BEST key performance indicator (KPI) to measure the effe...; Question 624: A global organization is planning to collect customer behavi...; Question 625: Key risk indicators (KRIs) are MOST useful during which of t...; Question 626: An organization's stakeholders are unable to agree on approp...; Question 627: Which of the following is MOST important to the effectivenes...; Question 628: Which of the following helps ensure compliance with a nonrep...; Question 629: A risk practitioner is performing a risk assessment of recen...; Question 630: Which of the following would MOST likely cause management to...; Question 631: When reviewing the business continuity plan (BCP) of an onli...; Question 632: Which of the following BEST mitigates ethical risk?...; Question 633: Which of the following is the BEST approach for an organizat...; Question 634: An organization is planning to move its application infrastr...; Question 635: Senior management wants to increase investment in the organi...; Question 636: Which of the following is MOST likely to cause a key risk in...; Question 637: When prioritizing risk response, management should FIRST:...; Question 638: Which of the following is the MOST important for an organiza...; Question 639: Which of the following is the PRIMARY accountability for a c...; Question 640: An organization is considering allowing users to access comp...; Question 641: Which of the following is the PRIMARY reason to establish th...; Question 642: When determining the accuracy of a key risk indicator (KRI),...; Question 643: Which of the following is the GREATEST impact of implementin...; Question 644: An effective control environment is BEST indicated by contro...; Question 645: The risk to an organization's reputation due to a recent cyb...; Question 646: Which of the following is the BEST indication that key risk ...; Question 647: Which of the following would be MOST useful to senior manage...; Question 648: An IT risk practitioner has determined that mitigation activ...; Question 649: During a risk treatment plan review, a risk practitioner fin...; Question 650: An online payment processor would be severely impacted if th...; Question 651: Which of the following BEST reduces the probability of lapto...; Question 652: Which of the following is BEST used to aggregate data from m...; Question 653: Which of the following is the FIRST step when developing a b...; Question 654: Improvements in the design and implementation of a control w...; Question 655: Who is accountable for authorizing application access in a c...; Question 656: When formulating a social media policy lo address informatio...; Question 657: Which of the following should be included in a risk assessme...; Question 658: Which of the following is MOST important to sustainable deve...; Question 659: An organization operates in an environment where reduced tim...; Question 660: Which of the following is MOST critical to the design of rel...; Question 661: An organization is considering outsourcing user administrati...; Question 662: Which of the following controls would BEST reduce the likeli...; Question 663: Which of the following would be MOST helpful when estimating...; Question 664: During the creation of an organization's IT risk management ...; Question 665: During a post-implementation review for a new system, users ...; Question 666: Which of the following is the BEST recommendation when a key...; Question 667: Which of the following should be of GREATEST concern lo a ri...; Question 668: Which of the following is the GREATEST benefit to an organiz...; Question 669: A trusted third-party service provider has determined that t...; Question 670: Which of the following would be a risk practitioners' BEST r...; Question 671: Which of the following would be the GREATEST challenge when ...; Question 672: Which of the following is the MOST effective way to help ens...; Question 673: Which of the following is MOST helpful in determining the ef...; Question 674: A risk practitioner is organizing risk awareness training fo...; Question 675: Who is BEST suited to provide information to the risk practi...; Question 676: Which of the following is the GREATEST concern associated wi...; Question 677: Which of the following provides the MOST up-to-date informat...; Question 678: Which of the following should be the risk practitioner s FIR...; Question 679: Optimized risk management is achieved when risk is reduced:...; Question 680: A department has been granted an exception to bypass the exi...; Question 681: A risk register BEST facilitates which of the following risk...; Question 682: Which of the following is the BEST method for assessing cont...; Question 683: A risk assessment has identified that an organization may no...; Question 684: A contract associated with a cloud service provider MUST inc...; Question 685: A risk practitioner has been notified that an employee sent ...; Question 686: Which of the following is the PRIMARY risk management respon...; Question 687: Risk management strategies are PRIMARILY adopted to:...; Question 688: Which of the following is a risk practitioner's BEST course ...; Question 689: Which of the following is the MOST important benefit of key ...; Question 690: Which of the following should be the PRIMARY input to determ...; Question 691: Which component of a software inventory BEST enables the ide...; Question 692: Which of the following is the MAIN benefit to an organizatio...; Question 693: Which of the following is the MOST important consideration w...; Question 694: A highly regulated enterprise is developing a new risk manag...; Question 695: A risk practitioner has become aware of production data bein...; Question 696: Which of the following methods is an example of risk mitigat...; Question 697: Which of the following indicates an organization follows IT ...; Question 698: When testing the security of an IT system, il is MOST import...; Question 699: Which of the following is the BEST method to maintain a comm...; Question 700: The MOST effective way to increase the likelihood that risk ...; Question 701: Which of the following is MOST important to ensure when revi...; Question 702: When assessing the maturity level of an organization's risk ...; Question 703: Which of the following is the BEST course of action for a sy...; Question 704: Controls should be defined during the design phase of system...; Question 705: Which of the following is MOST important to consider before ...; Question 706: Which of the following tasks should be completed prior to cr...; Question 707: Which of the following is the BEST recommendation to senior ...; Question 708: Which of the following is the BEST way to determine the pote...; Question 709: Which of the following is MOST important for the organizatio...; Question 710: An organization outsources the processing of us payroll data...; Question 711: Which of the following is the BEST way to determine the valu...; Question 712: Which of the following is the PRIMARY objective of aggregati...; Question 713: Which of the following is the MOST important benefit of repo...; Question 714: Which of the following is the MOST important data source for...; Question 715: Which of the following is the MOST important success factor ...; Question 716: An organization is analyzing the risk of shadow IT usage. Wh...; Question 717: Which of the following should be the PRIMARY consideration w...; Question 718: Who should be responsible for implementing and maintaining s...; Question 719: Who should be accountable for ensuring effective cybersecuri...; Question 720: Which of the following should be the PRIMARY consideration w...; Question 721: Which of the following roles would provide the MOST importan...; Question 722: An organization has recently hired a large number of part-ti...; Question 723: Which of the following is the MAIN reason to continuously mo...; Question 724: An organization wants to assess the maturity of its internal...; Question 725: Which of the following is MOST important to the effectivenes...; Question 726: Which of the following is the BEST control to minimize the r...; Question 727: Which of the following methods is the BEST way to measure th...; Question 728: Which of the following is the result of a realized risk scen...; Question 729: Malware has recently affected an organization. The MOST effe...; Question 730: Which of the following is the PRIMARY consideration when est...; Question 731: A highly regulated organization acquired a medical technolog...; Question 732: A large organization is replacing its enterprise resource pl...; Question 733: Which of the following BEST balances the costs and benefits ...; Question 734: Which of the following is the GREATEST risk associated with ...; Question 735: Which of the following should be done FIRST when developing ...; Question 736: What is the MOST important consideration when selecting key ...; Question 737: Which of the following is a risk practitioner's BEST recomme...; Question 738: When a high-risk security breach occurs, which of the follow...; Question 739: Which of the following is MOST important for an organization...; Question 740: Which of the following is a PRIMARY benefit of engaging the ...; Question 741: An organization is concerned that a change in its market sit...; Question 742: Which of the following will be the GREATEST concern when ass...; Question 743: Which of the following techniques is MOST helpful when quant...; Question 744: The acceptance of control costs that exceed risk exposure is...; Question 745: An organization automatically approves exceptions to securit...; Question 746: An organization has four different projects competing for fu...; Question 747: Which of the following is the BEST indicator of the effectiv...; Question 748: Which of the following will BEST quantify the risk associate...; Question 749: Which of the following is the MOST critical factor to consid...; Question 750: Which of the following activities BEST facilitates effective...; Question 751: Which of the following will BEST help ensure that risk facto...; Question 752: Which of the following is the GREATEST risk of relying on ar...; Question 753: Which of the following is a risk practitioner's BEST recomme...; Question 754: Which of the following should be the PRIMARY recipient of re...; Question 755: An organization has used generic risk scenarios to populate ...; Question 756: Which of the following BEST provides an early warning that n...; Question 757: During an acquisition, which of the following would provide ...; Question 758: Which of the following is the BEST method to track asset inv...; Question 759: Which of the following should be done FIRST upon learning th...; Question 760: Which of the following is a PRIMARY objective of privacy imp...; Question 761: The PRIMARY goal of conducting a business impact analysis (B...; Question 762: Which of the following s MOST likely to deter an employee fr...; Question 763: Which of the following is the PRIMARY reason for sharing ris...; Question 764: The PRIMARY benefit of selecting an appropriate set of key r...; Question 765: An organization has outsourced its billing function to an ex...; Question 766: An organization's risk management team wants to develop IT r...; Question 767: Which of the following is the PRIMARY reason to conduct risk...; Question 768: It is MOST important that security controls for a new system...; Question 769: Which of the following provides the MOST useful information ...; Question 770: Which of the following BEST helps to mitigate risk associate...; Question 771: Which of the following provides the BEST evidence that a sel...; Question 772: Which of the following proposed benefits is MOST likely to i...

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