PK0-005 Exam Dumps | A PM is responsible for implementing a new customer relationship management system and has learned that

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Question 115/123

A PM is responsible for implementing a new customer relationship management system and has learned that the sales organization is reluctant to utilize the new system. The organization's reluctance could jeopardize the success of the project. Which of the following steps should be taken to understand the adoption issues and gain organizational acceptance of the initiative? (Select TWO).

A. Train users on the proper use of the system.

B. Escalate the issue to the CCB

C. Hold sessions to understand user challenges.

D. Track system usage and report user activity.

E. Log the issue in the project risk register.

F. Create a memorandum of acceptable use.

Correct Answer: C,D

The project manager should hold sessions to understand user challenges and track system usage and report user activity. These steps will help the project manager to identify the root causes of the adoption issues and monitor the progress of the system utilization. They will also help to communicate with the sales organization and provide feedback and support12

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