A customer requests some changes to a product, and those changes are approved by the CCB. Which of the
following should be changed first?
Correct Answer: D
The SOW (statement of work) is a document that defines the scope, deliverables, schedule, and resources of a
project. It is a contractual agreement between the buyer and the seller that should be changed first when there
are approved changes to the product. Changing the SOW will ensure that the project expectations and
requirements are updated and aligned with the customer's requests. The other options are not documents that
need to be changed first, but rather metrics or tools that can be used to measure or manage the project.
References = CompTIA Project+ PK0-005 Certification Study Guide, Chapter 3: Initiating Projects; CompTIA
Project+ Certification Exam Objectives, Domain 2: Project Planning, Objective 2.1: Develop a project scope
document.