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Which of the following statements is true about control charts? Calculator
Correct Answer: D
Control charts are primarily used to monitor process behavior and provide a common language fordiscussing process performance. They help in identifying variation within a process and distinguishing between common cause and special cause variations. While they can suggest areas for further investigation, their primary role is not to identify root causes or decide which products to inspect. Reference: "Quality Control" by Dale H. Besterfield, which details the use and purpose of control charts in process improvement.