Quality Function Deployment (QFD) is a structured approach for defining customer requirements and translating them into specific plans to produce products that meet those requirements.
* Linking Customer Requirements to Product Features:
* QFD starts by collecting and prioritizing customer needs (often referred to as the "voice of the customer").
* These needs are then translated into design requirements, technical specifications, and product features.
* The relationship between customer requirements and product features is mapped out in a QFD matrix, commonly known as the House of Quality.
* Determining if Quality Procedures Are Followed:
* This is part of quality assurance and auditing, not specifically QFD.
* Determining Which Processes Are Functioning Correctly:
* More related to process control and capability analysis, not QFD.
* Reducing Costs of a Product and Product Features:
* While cost reduction can be an outcome of QFD, it is not the primary focus. The primary focus is ensuring the product meets customer needs.
References: Quality Function Deployment methodologies and tools such as the House of Quality.