* ERP as an Organizational Backbone:
* ERP provides acentralized platformfor integrating and automating core business functions.
* It supports decision-making by delivering comprehensive, real-time data insights to managers and stakeholders.
* Key Role of ERP in Decision Support:
* ERP systems enhancedata consistency, accuracy, and availability, enabling informed decision- making at all levels of the organization.
* Incorrect Options Analysis:
* B. Supply Chain Management (SCM):Focuses on supply chain optimization, not overall decision support.
* C. Unified Communications (UC):Enhances communication, not decision-making processes.
* D. Customer Relationship Management (CRM):Targets customer interaction, not overarching business operations.
References and Documents of Information Technology Management:
* "ERP as the Backbone of Decision Support" (Harvard Business Review).
* ITIL Service Management Guides: ERP Best Practices (Axelos).