Service-Cloud-Consultant Exam Dumps | The support team at Cloud Kicks would like to implement a messaging tool to address common customer feedback

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Question 32

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Question 32/83

The support team at Cloud Kicks would like to implement a messaging tool to address common customer feedback and concerns. The support team also wants to extend their support capabilities.
What should the consultant recommend to meet the requirement?

A. Slack Connect

B. Service GPT

C. Einstein Bots

Correct Answer: C

Einstein Bots should be recommended to address common customer feedback and concerns while extending support capabilities. Einstein Bots are part of Salesforce's Service Cloud and can be programmed to handle routine customer inquiries, freeing up agents to focus on more complex issues. These bots can be integrated into various messaging platforms, providing a scalable and efficient way to improve customer service and satisfaction.

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This ...; Question 40: Universal Containers (UC) wants to improve case management b...; Question 41: Universal Containers (UC) wants to improve customer satisfac...; Question 42: The support management team at Universal Containers has noti...; Question 43: Metrics show that Universal Containers has a high call aband...; Question 44: Universal Containers (UC) has regional contact centers aroun...; 1 commentQuestion 45: Universal Containers' leadership wants to reduce the level o...; 1 commentQuestion 46: Universal Containers wants to move articles from an old data...; Question 47: To help service agents more accurately respond to a new case...; Question 48: Support managers have requested the ability to provide real-...; Question 49: Universal Containers (UC) wants to deploy Service Cloud to 1...; Question 50: Universal Containers needs to provide contact center agents ...; Question 51: Universal Containers (UC) has a service-level agreement (SLA...; Question 52: An organization has requested guidance on how to delete cust...; Question 53: A contact center manager wants to measure improvements to ca...; Question 54: Cloud Kicks wants to create a secure, branded mobile app tha...; Question 55: Cloud Kicks provides support to customers in email, social, ...; Question 56: A business-to-consumer (B2C) company wants to decrease servi...; Question 57: Universal Containers has recently implemented a new CTI syst...; Question 58: Universal Containers (UC) faces challenges in efficiently ma...; 2 commentQuestion 59: Cloud Kicks (CK) uses Lightning Knowledge and has set up Dat...; Question 60: Cloud Kicks frequently works with distribution partners who ...; Question 61: Universal Containers (UC) is planning to use Service Cloud M...; Question 62: A consultant is tasked with creating a dashboard in Salesfor...; Question 63: Universal Containers has recently implemented Chat and is lo...; Question 64: The support manager at Universal Containers wants to improve...; Question 65: Which Salesforce resource can be attached to a customer emai...; Question 66: Service Console users work on dozens of cases at a time and ...; Question 67: Case closure time at Cloud Kicks (CK) is too high although C...; Question 68: Cloud Kicks' service agents frequently receive requests for ...; Question 69: Cloud Kicks is planning to provide different levels of suppo...; Question 70: Cloud Kicks wants to offer its customers a more personalized...; Question 71: Universal Containers is migrating from Knowledge to Lightnin...; Question 72: Cloud Kicks (CK) uses Lightning Dialer and one-click calling...; Question 73: The Universal Containers (UC) customer support organization ...; Question 74: Ursa Major Solar (UMS) provides customers with remote monito...; Question 75: Cloud Kicks uses a console app to support users. Service age...; Question 76: Cloud Kicks plans to deploy Service Cloud to customers who w...; Question 77: At Universal Containers, support agents need to verify that ...; Question 78: Universal Containers wants to develop a new Case Management ...; Question 79: Cloud Kicks will use the Salesforce Knowledge Article Import...; Question 80: Universal Containers (UC) has hired a consulting firm to imp...; Question 81: The service team members at Cloud Kicks (CK) are struggling ...; Question 82: Universal Containers wants to provide a more consistent serv...; Question 83: Universal Containers is using WhatsApp to provide support to...

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