Service-Cloud-Consultant Exam Dumps | Cloud Kicks frequently works with distribution partners who have complex issues that need immediate attention.

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Question 60

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Question 60/83

Cloud Kicks frequently works with distribution partners who have complex issues that need immediate attention. To solve the issues, Tier 2 support often needs to engage other teams within the organization. The team uses Slack to communicate internally.
Which solution should the consultant recommend to meet the needs of the organization?

A. Omni-Channel routing

B. Case escalation

C. Swarming

Correct Answer: C

For addressing complex issues requiring immediate attention and collaboration across multiple teams, recommending the swarming approach, particularly facilitated through Slack for Service, is advised.
Swarming enables cross-functional teams to come together quickly to solve issues, leveraging collective expertise and improving resolution times for complex cases.

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