Name: Salesforce.Service-Cloud-Consultant.v2023-05-10.q155 Question 28
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Question 28

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Question 28/155

Which native Service Cloud solution is used for case satisfaction surveys?

A. Enable the case survey auto-response rule

B. Check the survey option in the case settings

C. Create a Web-to-case form with a custom case type of survey

D. Enable the case survey option on the case object

Correct Answer: C

Recent Comments (The most recent comments are at the top.)

OC - Apr 18, 2024

C is correct

Shalom - Dec 03, 2023

D is correct

Sam - Jul 09, 2023

Trailhead link leads to the answer A

Bob - Jun 20, 2023

The correct answer is C.

You can review this trailhead which will show you the correct answer.
https://trailhead.salesforce.com/content/learn/modules/salesforce-surveys-for-admins/surveys-case-scenario

Sharad - Jun 05, 2023

Correct answer is D

Enabling the case survey option on the case object allows organizations to include satisfaction surveys as part of their case resolution process. When enabled, a survey can be automatically sent to the customer after the case is closed, allowing them to provide feedback on their satisfaction with the support received.

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