Name: Salesforce.Service-Cloud-Consultant.v2023-05-10.q155 Question 116
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Question 116

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Question 116/155

What are two benefits of deploying Knowledge in Customer Communities?

A. Replaces the need for an email channel

B. Uncovers gap in the knowledge base

C. Eliminates tracking of customer entitlements

D. Reduces incoming call volume

Correct Answer: A,D

Recent Comments (The most recent comments are at the top.)

Pass Please - Nov 21, 2023

I think it's B & D, as Knowledge might decrease the need for the need for an email channel, not replace.

Raphael - Jul 27, 2023

If you play by deduction, answers are A and D
B. Uncovers gap in the knowledge base => cannot be correct as the question mentions that the deployment of Knowledge needs to happen, so it means there is currently none
C. Eliminates tracking of customer entitlements => this has just nothing to do with a Customer Community

Sharad - Jun 08, 2023

B & D

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Question 116/155

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