Service-Cloud-Consultant Exam Dumps | Universal Containers has recently implemented a Customer Community to allow its customers to create and

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Question 46

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Question 46/155

Universal Containers has recently implemented a Customer Community to allow its customers to create and update their cases online. What should a consultant recommend to ensure Customer Community users are able to access only their cases online, including cases created by the support team on their behalf over the phone?

A. A sharing rule to ensure record access is granted based on the Customer Community user role hierarchy.

B. A sharing set to grant the Customer Community user access to records associated to theirContact record.

C. A sharing rule to ensure record access is granted based oncriteria of the case.

D. An organization-wide default of Public Read/Write on the Case object.

Correct Answer: C

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Sharad - Jun 05, 2023

Correct answer is B

A sharing set allows the definition of specific criteria to share records with external users in a Customer Community. In this case, the sharing set can be configured to grant access to cases associated with the Contact record of the Customer Community user.

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Question 46/155

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