✅ B. Leading Workshops
Workshops engage multiple stakeholders to map processes, uncover pain points, and generate shared understanding.

Ideal for gathering broad insights and aligning teams early in the project.

✅ C. Interviewing
One-on-one or small group interviews allow consultants to ask probing questions and gain in-depth understanding of users' roles, frustrations, and goals.

✅ D. Shadowing
Involves observing users in real time as they perform their tasks.

Useful for identifying pain points that users may not mention but that impact workflow or efficiency

B,C,D is correct