Name: Salesforce.Platform-App-Builder.v2024-04-13.q113 Question 73
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Question 73

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Question 73/113

The Director of customer service wants to receive a notification when a case stays in the '' new'' status for more than four business hours.
Which two automation processes should be used to accomplish this?
Choose 2 answers

A. Escalation rules

B. Flow Builder

C. Process Builder

D. Scheduled Apex

Correct Answer: A,C

Escalation rules and Process Builder are two automation processes that can be used to send a notification when a case stays in the '' new'' status for more than four business hours. Escalation rules can define criteria and actions for escalating cases based on time or other factors. Process Builder can create a time-based action that triggers an email alert when the case status is '' new'' for more than four business hours. Flow Builder and Scheduled Apex are not necessary for this requirement.

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C. - Apr 14, 2024

It's A and B

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