The answer should be A, explanation from ChatGPT:

The most appropriate method for a business analyst to show current state business flows in Salesforce would be:

A. Universal Process Notation (UPN)

Universal Process Notation (UPN) is a standardized process flowchart notation that allows the business analyst to represent the current state of business flows in a clear and structured manner. UPN diagrams use specific symbols and conventions to illustrate the sequence of activities, decision points, and interactions within a process. It is particularly useful for documenting and communicating complex business processes.

Option B, storyboarding, is more focused on visually presenting a narrative or sequence of events, and it may not be the best fit for representing detailed business flows in Salesforce.

Option C, Entity Relationship Diagramming (ERD), is used to model the relationships between data entities in a database system, not to represent business flows. While ERDs are valuable for database design, they are not suitable for visualizing business processes and the sequence of activities in Salesforce.

Therefore, when it comes to showing current state business flows in Salesforce, the business analyst should use Universal Process Notation (UPN) to create process flowcharts that accurately represent the various steps, decisions, and interactions within the system....

Entity Relationship Diagram = To show business flows. So, it is C.

Answer is A.