To identify the people who can describe the business problem and provide detailed requirements for a Salesforce project with a significant global impact on more than 5,000 office locations, the Business Analyst (BA) should use:

B. Stakeholder analysis

A stakeholder analysis is a document or process that helps identify and analyze the key stakeholders involved in a project. It includes information about their roles, interests, influence, and their ability to provide detailed requirements. In this case, the BA can use a stakeholder analysis to pinpoint the individuals or groups within Universal Containers who are directly impacted by or have a vested interest in the Salesforce project. These stakeholders can then be approached to gather information about the business problem and their specific requirements.

While a RACI chart (A) is useful for clarifying roles and responsibilities, and user stories (C) are typically used during the requirements documentation phase, a stakeholder analysis (B) is specifically geared toward identifying the right people to engage for gathering initial project insights and detailed requirements....