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The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle. Which document should the BA create?
Correct Answer: C
Recent Comments (The most recent comments are at the top.)
Mouli - Apr 05, 2024
Answer should be A. Journey Map The business analyst (BA) tasked with visually illustrating the customer case lifecycle for Universal Containers (UC) should create a Journey Map123. Journey maps provide a holistic view of the customer’s interactions and experiences throughout their lifecycle. They help identify pain points, opportunities for improvement, and areas where interactions can be streamlined. By mapping out the entire journey, UC can effectively limit unnecessary interactions and enhance the overall customer experience.
Hugo - Nov 28, 2022
Since we're talking about Customer Interactions, should it be answer A - Journey Map ?
Recent Comments (The most recent comments are at the top.)
Answer should be A. Journey Map
The business analyst (BA) tasked with visually illustrating the customer case lifecycle for Universal Containers (UC) should create a Journey Map123. Journey maps provide a holistic view of the customer’s interactions and experiences throughout their lifecycle. They help identify pain points, opportunities for improvement, and areas where interactions can be streamlined. By mapping out the entire journey, UC can effectively limit unnecessary interactions and enhance the overall customer experience.
Since we're talking about Customer Interactions, should it be answer A - Journey Map ?