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The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management. What case management tools need to be utilized for this requirement?
Correct Answer: B
Explanation To advertise on TV, radio, print, and social under one banner called New Runners and aggregate total statistics for this marketing effort, an administrator should use Parent campaign field on Campaign object. This field allows creating hierarchical relationships between campaigns by specifying one campaign as parent of another campaign. Parent campaigns roll up statistics from child campaigns such as number of leads generated, amount of revenue won etc. For example, an administrator can create four child campaigns for TV, radio, print and social ads respectively and link them to one parent campaign called New Runners using Parent campaign field. Junction object, lookup relationship, and master-detail relationship are not features related to Campaign object or hierarchy. References: https://help.salesforce.com/s/articleView?id=sf.campaigns_parent.htm&type=5
Recent Comments (The most recent comments are at the top.)
JM - Nov 22, 2024
Is "C"
Ashirwad Vyawahare - Jul 23, 2024
Yes, it should be "Auto-response rules, Queues, Escalation Rules" The explanation seems given for some other question
Carlos Gutierrez - Jun 20, 2024
The answer is not B, it should be c: Auto-response rules, Queues, Escalation Rules
Marta - May 16, 2024
I think the same: Auto-response rules, Queues, Escalation Rules.
Manali - Apr 02, 2024
Auto-response rules, Queues, Escalation Rules
ali - Mar 20, 2024
macro cannot escalate a case
Yaya - Mar 07, 2024
Auto-response rules, Queues, Escalation Rules
Nika - Feb 20, 2024
Correct: A. Auto-response rules, Queues, Escalation Rules
Recent Comments (The most recent comments are at the top.)
Is "C"
Yes, it should be "Auto-response rules, Queues, Escalation Rules"
The explanation seems given for some other question
The answer is not B, it should be c: Auto-response rules, Queues, Escalation Rules
I think the same:
Auto-response rules, Queues, Escalation Rules.
Auto-response rules, Queues, Escalation Rules
macro cannot escalate a case
Auto-response rules, Queues, Escalation Rules
Correct:
A. Auto-response rules, Queues, Escalation Rules