ADM-201 Exam Dumps | Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.

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Question 38

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Question 38/117

Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers

A. A user with Read Permission on account.

B. A user with manager role above the agent.

C. A user with the System Administrator profile.

D. A user with the Manage Cases Permission

Correct Answer: B,C

Explanation
A user with manager role above the agent can change ownership on multiple cases that are owned by the agent or by users below the agent in the role hierarchy. A user with the System Administrator profile can change ownership on any case, regardless of the owner or role hierarchy. References:
https://help.salesforce.com/s/articleView?id=sf.case_change_owner.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_userperms.htm&type=5

Recent Comments (The most recent comments are at the top.)

Ali - Aug 12, 2024

D.

Refer to this : https://help.salesforce.com/s/articleView?id=sf.fields_managing_deleted_fields.htm&type=5

Manali - Apr 02, 2024

C. A user with the System Administrator profile.

D. A user with the Manage Cases Permission

Nika - Feb 20, 2024

Correct:
C. A user with the System Administrator profile.
D. A user with the Manage Cases Permission.

DCinSF - Feb 20, 2024

The answer should be C and D. From Salesforce Help article: "Changing Ownership of Multiple Cases (administrators only)
From any case list page, an administrator, or a user with the Manage Cases permission, can manually assign one or more cases to a single user or queue.

https://help.salesforce.com/s/articleView?id=sf.cases_assign.htm&type=5

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