Oracle Platinum Services provides patching features for the full software stack, which includes operating systems, virtualization, storage software and firmware, and databases. This service is typically performed up to twice per year, allowing customers to schedule the patching at their convenience. The patching is usually done to keep the software and firmware up-to-date and to fix any known security vulnerabilities. It's important to note that patching services are not done automatically during business hours, customer's involvement and schedule is needed, and the rolling and complete downtime approaches are options to minimize the impact on the system during patching.