The Platinum Services Advanced Support Gateway is a component of Oracle's Platinum Services offering that enables customers to access advanced support features and tools, such as automated problem diagnosis and resolution. Customers have the option to host the Advanced Support Gateway on an Oracle Database Appliance, Oracle Virtual Machine with required hardware, or an Exadata Engineered System. These options allow customers to leverage existing infrastructure and resources to host the gateway, rather than needing to purchase and install new hardware. Providing individual x86 64-Bit gateway hardware or purchase the recommended x86 64-Bit gateway hardware from Oracle are also options but it depends on the customer's infrastructure and resources.