Which of the following would provide the best information to a Quality Council interested in evaluating the effectiveness of quality improvement teams that were chartered during the past year?
Correct Answer: A
The best information for a Quality Council to evaluate the effectiveness of quality improvement teams includes participant feedback about team dynamics, the ability of each team to meet pre-determined project milestones, and the results of the team's work. This combination provides a comprehensive assessment of how well teams functioned (dynamics), whether they met their goals on time (milestones), and the outcomes they achieved (results). This holistic approach allows the council to understand both the process and the results of the improvement efforts.
Comparative matrix of each team's goals and proficiency with statistical process control (B): While important, this focuses more on technical skills rather than overall effectiveness.
Team diversity and aggregate member satisfaction data (C): These factors contribute to team performance but are less direct measures of effectiveness.
Summary of charter, timeliness, and conflict prevention (D): These are important but do not address the actual outcomes and team dynamics as directly as option A.
Reference
NAHQ Body of Knowledge: Evaluating Quality Improvement Initiatives
NAHQ CPHQ Exam Preparation Materials: Measuring Team Effectiveness