CPHQ Exam Dumps | The following information is available on a health system's performance dashboard: Employee turnover

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Question 19/237

The following information is available on a health system's performance dashboard:
Employee turnover decreased from 9% to 6%
Reporting of patient safety events and near misses increased 5% Overall patient satisfaction increased from 58% to 61% Which of the following should the quality professional conclude as a result of this information?

A. Safety culture remains unchanged; while patient satisfaction increased, the safety events also increased.

B. Safety culture has improved; metrics are moving in the right direction.

C. Safety culture remains unchanged; while turnover decreased, the safety events increased.

D. Safety culture has declined; metrics are moving in the wrong direction.

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Question 19/237

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