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Which TWO are examples that can be handled as service requests? 1. A customer asks a service provider to design an app for staff to submit vacation requests 2. A staff member asks for a new barcode scanner from an internal IT department 3. A manager requires swift changes to user access rights for an employee 4. A service provider establishes a channel for users to submit emergency changes
Correct Answer: D
The examples that can be handled as service requests are "A staff member asks for a new barcode scanner from an internal IT department" (2) and "A manager requires swift changes to user access rights for an employee" (3). According to ITIL 4, service requests are predefined and standard requests for services, which often include requests for hardware or changes in access rights. Both examples fit within the typical scope of service requests.
