Valid ITIL-DSV Dumps shared by ExamDiscuss.com for Helping Passing ITIL-DSV Exam! ExamDiscuss.com now offer the newest ITIL-DSV exam dumps, the ExamDiscuss.com ITIL-DSV exam questions have been updated and answers have been corrected get the newest ExamDiscuss.com ITIL-DSV dumps with Test Engine here:
Users contacting an organization's service desk team often complain that they are required to repeat information when communicating with different individuals and systems within the organization. Specialists that work with the service desk team also complain that they frequently do not get the information needed to handle user queries. What would resolve these issues for all stakeholders?
Correct Answer: D
The issue of users having to repeat information and specialists not receiving the necessary information can be resolved by "Establishing omnichannel communications." ITIL 4 explains that omnichannel communication allows all interaction channels (such as phone, email, chat, etc.) to be integrated so that information is consistently shared and accessible across all platforms. This ensures that users do not have to repeat themselves and that specialists have access to the full context of the user's interactions.
