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A service provider wants to track if a customer is emotionally satisfied with the service it is providing. Which metric would help the MOST?
Correct Answer: C
To track if customers are emotionally satisfied with the service, subjective feedback metrics that directly capture the user's feelings about the service experience are most effective. * Average Rating: * The average rating given by users to the service is a direct indicator of their emotional satisfaction. This metric reflects the users' overall sentiment and experience with the service, making it the most appropriate for gauging emotional satisfaction.
