Valid ITIL-4-Foundation Dumps shared by ExamDiscuss.com for Helping Passing ITIL-4-Foundation Exam! ExamDiscuss.com now offer the newest ITIL-4-Foundation exam dumps, the ExamDiscuss.com ITIL-4-Foundation exam questions have been updated and answers have been corrected get the newest ExamDiscuss.com ITIL-4-Foundation dumps with Test Engine here:
Which practice provides users with a way to get various requests arranged, explained and coordinated?
Correct Answer: D
Over time, the focus of service desks has broadened from simply logging and resolving technical issues, to proving more comprehensive support for people and the business. They are increasingly being used to get various matters arranged, explained, and coordinated. The service desk has a major influence on user experience and how the service provider is perceived by the users. By understanding and acting on the business context of transactional activity (i.e. logging tickets), the service desk is better placed to add value to the organization. Reference: https://www.bmc.com/blogs/itil-service-desk/