ITIL-4-Foundation Exam Dumps | What is the difference between the 'incident management" and 'service desk' practices'?

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Question 195/266

What is the difference between the 'incident management" and 'service desk' practices'?

A. Incident management restores service operation; service desk provides communication with users

B. Incident management resolves complex issues, service desk reserves simpler issues

C. Incident What is the difference between the 'incident management" and 'service

D. Incident management manages interruptions to services, service desk monitors achieved service quality

Question List (266q): Question 1: What is an event?; 1 commentQuestion 2: Identify the missing word in the following sentence. The pur...; Question 3: Which practice updates information relating to symptoms and ...; Question 4: Which practice provides users with a way to get various requ...; Question 5: Which is the correct combination of items that makes up an I...; Question 6: Which activity contributes to the 'where are we now?' step o...; Question 7: Which statement about outcomes is CORRECT?...; Question 8: Which statement about change authorization is CORRECT?...; Question 9: Which practice would be MOST involved in assessing the risk ...; Question 10: Which value chain activity ensures that ongoing service acti...; Question 11: Which is the FIRST action when optimizing a service?...; Question 12: Which activity is NOT recommended by the start where you are...; Question 13: What should be considered as part of the 'partners and suppl...; Question 14: Which practice has a purpose that includes aligning the orga...; Question 15: Which of the following is NOT recommended by the guiding pri...; Question 16: Which statement about value streams is CORRECT?...; Question 17: What does 'change enablement' PRIMARILY focus on?...; Question 18: Which practice identifies metrics that reflect a customer ex...; Question 19: Which practice updates information relating to symptoms and ...; Question 20: What is the definition of a known error?...; Question 21: Which is a way of applying the guiding principle 'focus on v...; Question 22: Which stakeholders co-create value in a service relationship...; Question 23: Why should a service level manager carry out regular service...; Question 24: Which statement about the 'four Ps' of service design is COR...; Question 25: Which practice handles all pre-defined user-initiated servic...; Question 26: Which is an example are problem control activity?...; Question 27: Which practice is responsible for moving new or changed comp...; Question 28: Which practice provides visibility of the organization's ser...; Question 29: Which statement about outcomes is CORRECT?...; Question 30: Which principle concentrates on service consumers?...; Question 31: Which organization delivers output or outcomes of a service?...; Question 32: Which statement about outcomes is CORRECT?...; Question 33: Which term relates to service levels aligned with the needs ...; Question 34: Identify the missing word in the following sentence. A known...; Question 35: What aspect of 'service level management' asks service consu...; Question 36: Which statement about the 'continual improvement' practice i...; Question 37: Which should be handled by 'service request management'?...; Question 38: Which is CORRECT about change authorization?...; Question 39: Service transition contains detailed descriptions of which p...; Question 40: Which is the CORRECT approach for managing a large improveme...; Question 41: Which is the definition of an IT asset?...; Question 42: What is the starting point for optimization?...; Question 43: What type of change is pre-authorized, low risk, relatively ...; Question 44: Which practice provides support for managing feedback, compl...; Question 45: Which guiding principle recommends assessing the current sta...; Question 46: Which is NOT a component of the service value system?...; Question 47: Which of the following guiding principles proposes the elimi...; Question 48: How does a service consumer contribute to the reduction of d...; Question 49: Which practice owns and manages issues, queries and requests...; Question 50: Arrange the following steps of software lifecycle in correct...; Question 51: Which two practices interact the MOST with the service desk ...; Question 52: Which is provided by the 'engage' value chain activity?...; Question 53: Which statement about the 'continual improvement model' is C...; Question 54: What describes how components and activities work together t...; Question 55: Which practice coordinates the classification, ownership and...; Question 56: Identify the missing word in the following sentence. The pur...; Question 57: Which statement about costs is CORRECT?...; Question 58: Which practice involves the management of vulnerabilities th...; Question 59: Which guiding principle says that services and processes sho...; Question 60: Which statement about service relationship management is COR...; Question 61: Which practice has a purpose that deludes maximizing the num...; Question 62: Which is described by the 'organizations and people' dimensi...; Question 63: What considerations influence the supplier strategy of an or...; Question 64: What ensures that service providers and service consumers co...; Question 65: Which practice minimizes the impact on normal service operat...; Question 66: Which of the following includes configuring components and a...; Question 67: Which practice is most likely to benefit from the use of cha...; Question 68: Which describes a 'change authority'?...; Question 69: What is the value of a service?...; Question 70: A good way to apply the ITIL guiding principle 'focus on val...; Question 71: Which statement about the steps to fulfill a service request...; Question 72: What is the primary focus of business capacity management?...; Question 73: Which step of the 'continual improvement model' defines meas...; Question 74: Which is a financially valuable component that can contribut...; Question 75: Which two are considered part of the 'organizations and peop...; Question 76: A major incident has been closed, but there is a risk that i...; Question 77: Which guiding principle is PRIMARILY concerned with consumer...; Question 78: What ensures that a service provider and a service consumer ...; Question 79: When using the 'continual improvement model, which informati...; Question 80: Which dimension of service management includes consideration...; Question 81: Which practice uses techniques such as SWOT analysis, balanc...; Question 82: Identify the missing word in the following sentence. The pur...; Question 83: Which two practices use workarounds?...; Question 84: Which of the following statements about 'outcomes' is TRUE?...; Question 85: Which can act as an operating model for an organization?...; Question 86: What is the effect of increased automation on the 'service d...; Question 87: Which is a key requirement for a successful service level ag...; Question 88: Which statement about the 'change enablement' practice is CO...; Question 89: Which statement about service desks is CORRECT?...; Question 90: What is the CORRECT order for the three phases of problem ma...; Question 91: Which practice includes conducting regular reviews to ensure...; Question 92: Which describes normal changes?...; Question 93: Which is the BEST example of a standard change?...; Question 94: Identify the missing words in the following sentence. When a...; Question 95: What are 'engage', 'plan' and 'improve' examples of?...; Question 96: Which dimension includes the knowledge needed for the manage...; Question 97: Which of the following is included in the purpose of the 'co...; Question 98: Which directly assists with the diagnosis and resolution of ...; Question 99: Which is a purpose of release management?...; Question 100: What is a change schedule PRIMARILY used for?...; Question 101: Which ITIL concept describes governance?...; Question 102: Which describes a set of defined steps for implementing impr...; Question 103: Which Practice includes management of workarounds and known ...; Question 104: Which helps to manage an incident when it is unclear which s...; Question 105: Which statement about value creating activities is CORRECT?...; Question 106: Which is included in the purpose of the 'change enablement' ...; Question 107: Which statement about 'continual improvement' is CORRECT?...; Question 108: Which guiding principle considers which parts of an existing...; Question 109: What is the MOST important reason for prioritizing incidents...; Question 110: Which of the following is a necessity to a successful servic...; Question 111: Which will NOT be handled as a service request?...; Question 112: Which is an activity in the 'Problem control' phase of probl...; Question 113: Which is a low risk change that has been pre-approved so tha...; Question 114: Which includes governance, management practices, and continu...; Question 115: Which is the BEST example of an emergency change?...; Question 116: What is defined as any component that needs to be managed in...; Question 117: In which step of the 'continual improvement model' is an imp...; Question 118: Which guiding principle discourages 'silo activity'?...; 1 commentQuestion 119: Which practice would help a user gain access to an applicati...; Question 120: Which competencies are required by the 'service level manage...; Question 121: Which activity is NOT recommended by the 'start where you ar...; Question 122: Which is included in the purpose of the 'design and transiti...; Question 123: Which practice requires focus and effort to engage and liste...; Question 124: What is warranty?; Question 125: Which guiding principle considers how the steps of a process...; Question 126: Which describes the 'plan' value chain activity?...; Question 127: Which statement about outcomes is CORRECT?...; Question 128: Which service value chain activity deals with the purchase o...; Question 129: Which statement about the 'incident management' practice is ...; Question 130: Which practice nurtures links with stakeholders at strategic...; Question 131: What is the purpose of the 'incident management' practice?...; Question 132: Which activity is part of the 'continual improvement practic...; Question 133: Why should service desk staff detect recurring issues?...; Question 134: Which practice has a purpose that includes managing authenti...; Question 135: Which practice provides a single point of contact for users?...; Question 136: Which statement about the 'service request management' pract...; Question 137: Which statement about outcome is CORRECT?...; Question 138: Which practice uses technologies such as intelligent telepho...; Question 139: What is typically needed to assign complex incidents to supp...; Question 140: When should the effectiveness of a problem workaround be ass...; Question 141: When should a full risk assessment and authorization be carr...; Question 142: What is the definition of warranty?...; Question 143: Which service catalogue view is considered beneficial when c...; Question 144: Which practices are typically involved in the implementation...; Question 145: Which guiding principle recommends collecting data before de...; Question 146: Which of the following is an example of workaround?...; Question 147: A customer is a person who defines the requirements for a se...; Question 148: Where should all master copies of controlled software and do...; Question 149: Identify the Missing word(s) in the following sentence A(n) ...; Question 150: Which is an example of improving service utility using servi...; Question 151: Which practice ensures that service actions, that are a norm...; Question 152: What should a release policy include?...; Question 153: Which guiding principle leads to a faster response to custom...; Question 154: What is important for a 'continual improvement register' (CI...; Question 155: Which is a purpose of the 'service desk' practice?...; Question 156: Who is responsible for defining metrics for change managemen...; Question 157: Which TWO are important aspects of the 'service request mana...; Question 158: Which is a key requirement for successful service level agre...; Question 159: What is an output?; Question 160: What varies in size and complexity, and uses functions to ac...; Question 161: What actions does a service desk take for all issues, querie...; Question 162: Which guiding principle considers the importance of customer...; Question 163: Which statement BEST describes the value of service strategy...; Question 164: What is required by all service desk staff?...; Question 165: What are the types of asset management?...; Question 166: What should all 'continual improvement' decisions be based o...; Question 167: Which is a key consideration for the guiding principle 'keep...; Question 168: An organization asks a stakeholder to review a planned chang...; Question 169: Identify the missing word in the following sentence. The use...; Question 170: Which practice has a purpose that includes managing risks to...; Question 171: A good way to apply the ITIL guiding principle 'keep it simp...; Question 172: Identify the missing word(s) in the following sentence. The ...; Question 173: Which is the BEST type of resource for investigating complex...; Question 174: Which is part of service provision?...; Question 175: What happens if a workaround becomes the permanent way of de...; Question 176: Which role approves the cost of services?...; Question 177: Which does the ITIL service value system discourage?...; Question 178: Which statement about service requests is CORRECT?...; Question 179: Which phase of problem management includes analysing inciden...; Question 180: Which term is used to describe the prediction and control of...; Question 181: Which guiding principle recommends eliminating activities th...; Question 182: Which statement about a 'continual improvement register' is ...; Question 183: What is the purpose of problem management?...; Question 184: Which dimension includes a workflow management system?...; Question 185: What type of change is MOST likely to be managed as a servic...; Question 186: Which statement about the input and output of the value chai...; Question 187: Which service value chain activity relates with buying new p...; Question 188: Which practice recommends that organizations develop compete...; Question 189: What term is used to describe the functionality of a service...; Question 190: Which type of change is MOST LIKELY to be initiated as part ...; Question 191: Which practice has a purpose that includes the management of...; Question 192: Which dimension considers the application of artificial inte...; Question 193: What is the MAIN benefit of 'problem management'?...; Question 194: What type of change is MOST likely to be managed by the 'ser...; Question 195: What is the difference between the 'incident management" and...; Question 196: Which is described by the 'organizations and people' dimensi...; Question 197: How should an organization include third-party suppliers in ...; Question 198: Which TWO of the following statements are MOST associated wi...; Question 199: How is a continual improvement register used?...; Question 200: Which is a purpose of the 'service desk' practice?...; Question 201: Which dimension focuses on relationships with other organiza...; Question 202: Which will help solve incidents more quickly?...; Question 203: Which statement about a continual improvement register (CIR)...; Question 204: Which practice establishes a channel between the service pro...; Question 205: Identify the missing work in the following sentence. An orga...; Question 206: Which practice provides a communications point for users to ...; Question 207: In which situation will incident management USUALLY use a se...; Question 208: What includes governance as a component?...; Question 209: What is a recommendation of the 'focus on value' guiding pri...; Question 210: Which is one of the MAIN concerns of the 'design and transit...; Question 211: Which practice includes the use of approaches such as Lean, ...; Question 212: What is the purpose of the 'deployment management' practice?...; Question 213: What is a problem that has been analysed but has not been re...; Question 214: Identify the missing word in the following sentence. A custo...; Question 215: What should be done to determine the appropriate metrics for...; Question 216: Which service management dimension is focused on activities ...; Question 217: Identify the missing word in the following sentence. A servi...; Question 218: Which two statements about the guiding principles are CORREC...; Question 219: Which of these should be logged and managed as a problem?...; Question 220: Which is recommended as pan of the 'progress iteratively wit...; Question 221: How should an organization prioritize incidents?...; Question 222: How do all value chain activities transform inputs to output...; Question 223: Identify the missing words in the following sentence. The 'i...; Question 224: Where are the details of the required performance outcomes o...; Question 225: Which practice has a purpose that includes restoring normal ...; Question 226: What is the CORRECT definition of service management?...; Question 227: Which is a service request?; Question 228: In which TWO situations should the ITIL guiding principles b...; Question 229: Which process is used to compare the value that new services...; Question 230: When using the ITIL continual improvement model, which infor...; Question 231: For which purpose would the continual improvement practice u...; Question 232: Which statement about emergency changes is CORRECT?...; Question 233: Which term describes the functionality offered by a service?...; Question 234: Which of the following is the MOST important for effective i...; Question 235: Which is part of the 'focus on value' guiding principle?...; Question 236: Which problem management activity ensures that a problem can...; Question 237: What role would be MOST suitable for a new graduate with gre...; Question 238: Which is NOT a key focus of the 'information and technology'...; Question 239: Which is part of the value proposition of a service?...; Question 240: Which value chain activity ensures the availability of servi...; Question 241: What is recommended by the guiding principle 'progress itera...; Question 242: Which is included in the purpose of the 'service level manag...; Question 243: Which practice is MOST LIKELY to make use of artificial inte...; Question 244: What is a user?; Question 245: Which statement about the automation of service requests is ...; Question 246: What are the ITIL guiding principles used for?...; Question 247: What is the purpose of service level management?...; Question 248: Which guiding principle recommends using the minimum number ...; Question 249: Which dimension of service management considers how activiti...; Question 250: What should remain constant within an organization, even whe...; Question 251: Which practice has a purpose that includes maximizing succes...; Question 252: Which statement about managing incidents is CORRECT?...; Question 253: Which of the following can be used to access service desks?...; Question 254: What is a set of specialized organizational capabilities for...; Question 255: Which activity is part of the 'continual improvement' practi...; Question 256: What does the 'service request management' practice depend o...; Question 257: Which value chain activity is concerned with the availabilit...; Question 258: Which practices is MOST associate with the use of empathy to...; Question 259: Which of the following is an example of incident?...; Question 260: Which ITIL concept helps an organization to make good decisi...; Question 261: Which practice makes use of methods from Lean. Agile and Dev...; Question 262: What impact does automation have on a service desk?...; Question 263: What should be done first when applying the 'focus on value'...; Question 264: Which guiding principle recommends organizing work into smal...; Question 265: Which TWO are inputs to the service value system? 1 Demand 2...; Question 266: What is NOT within the scope of service catalogue management...

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