ITIL-4-Foundation Exam Dumps | Which practice ensures that service actions, that are a normal part of service delivery, are effectively

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Question 151/266

Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?

A. Incident management

B. Service level management

C. Problem management

D. Service request management

Question List (266q): Question 1: What is an event?; 1 commentQuestion 2: Identify the missing word in the following sentence. The pur...; Question 3: Which practice updates information relating to symptoms and ...; Question 4: Which practice provides users with a way to get various requ...; Question 5: Which is the correct combination of items that makes up an I...; Question 6: Which activity contributes to the 'where are we now?' step o...; Question 7: Which statement about outcomes is CORRECT?...; Question 8: Which statement about change authorization is CORRECT?...; Question 9: Which practice would be MOST involved in assessing the risk ...; Question 10: Which value chain activity ensures that ongoing service acti...; Question 11: Which is the FIRST action when optimizing a service?...; Question 12: Which activity is NOT recommended by the start where you are...; Question 13: What should be considered as part of the 'partners and suppl...; Question 14: Which practice has a purpose that includes aligning the orga...; Question 15: Which of the following is NOT recommended by the guiding pri...; Question 16: Which statement about value streams is CORRECT?...; Question 17: What does 'change enablement' PRIMARILY focus on?...; Question 18: Which practice identifies metrics that reflect a customer ex...; Question 19: Which practice updates information relating to symptoms and ...; Question 20: What is the definition of a known error?...; Question 21: Which is a way of applying the guiding principle 'focus on v...; Question 22: Which stakeholders co-create value in a service relationship...; Question 23: Why should a service level manager carry out regular service...; Question 24: Which statement about the 'four Ps' of service design is COR...; Question 25: Which practice handles all pre-defined user-initiated servic...; Question 26: Which is an example are problem control activity?...; Question 27: Which practice is responsible for moving new or changed comp...; Question 28: Which practice provides visibility of the organization's ser...; Question 29: Which statement about outcomes is CORRECT?...; Question 30: Which principle concentrates on service consumers?...; Question 31: Which organization delivers output or outcomes of a service?...; Question 32: Which statement about outcomes is CORRECT?...; Question 33: Which term relates to service levels aligned with the needs ...; Question 34: Identify the missing word in the following sentence. A known...; Question 35: What aspect of 'service level management' asks service consu...; Question 36: Which statement about the 'continual improvement' practice i...; Question 37: Which should be handled by 'service request management'?...; Question 38: Which is CORRECT about change authorization?...; Question 39: Service transition contains detailed descriptions of which p...; Question 40: Which is the CORRECT approach for managing a large improveme...; Question 41: Which is the definition of an IT asset?...; Question 42: What is the starting point for optimization?...; Question 43: What type of change is pre-authorized, low risk, relatively ...; Question 44: Which practice provides support for managing feedback, compl...; Question 45: Which guiding principle recommends assessing the current sta...; Question 46: Which is NOT a component of the service value system?...; Question 47: Which of the following guiding principles proposes the elimi...; Question 48: How does a service consumer contribute to the reduction of d...; Question 49: Which practice owns and manages issues, queries and requests...; Question 50: Arrange the following steps of software lifecycle in correct...; Question 51: Which two practices interact the MOST with the service desk ...; Question 52: Which is provided by the 'engage' value chain activity?...; Question 53: Which statement about the 'continual improvement model' is C...; Question 54: What describes how components and activities work together t...; Question 55: Which practice coordinates the classification, ownership and...; Question 56: Identify the missing word in the following sentence. The pur...; Question 57: Which statement about costs is CORRECT?...; Question 58: Which practice involves the management of vulnerabilities th...; Question 59: Which guiding principle says that services and processes sho...; Question 60: Which statement about service relationship management is COR...; Question 61: Which practice has a purpose that deludes maximizing the num...; Question 62: Which is described by the 'organizations and people' dimensi...; Question 63: What considerations influence the supplier strategy of an or...; Question 64: What ensures that service providers and service consumers co...; Question 65: Which practice minimizes the impact on normal service operat...; Question 66: Which of the following includes configuring components and a...; Question 67: Which practice is most likely to benefit from the use of cha...; Question 68: Which describes a 'change authority'?...; Question 69: What is the value of a service?...; Question 70: A good way to apply the ITIL guiding principle 'focus on val...; Question 71: Which statement about the steps to fulfill a service request...; Question 72: What is the primary focus of business capacity management?...; Question 73: Which step of the 'continual improvement model' defines meas...; Question 74: Which is a financially valuable component that can contribut...; Question 75: Which two are considered part of the 'organizations and peop...; Question 76: A major incident has been closed, but there is a risk that i...; Question 77: Which guiding principle is PRIMARILY concerned with consumer...; Question 78: What ensures that a service provider and a service consumer ...; Question 79: When using the 'continual improvement model, which informati...; Question 80: Which dimension of service management includes consideration...; Question 81: Which practice uses techniques such as SWOT analysis, balanc...; Question 82: Identify the missing word in the following sentence. The pur...; Question 83: Which two practices use workarounds?...; Question 84: Which of the following statements about 'outcomes' is TRUE?...; Question 85: Which can act as an operating model for an organization?...; Question 86: What is the effect of increased automation on the 'service d...; Question 87: Which is a key requirement for a successful service level ag...; Question 88: Which statement about the 'change enablement' practice is CO...; Question 89: Which statement about service desks is CORRECT?...; Question 90: What is the CORRECT order for the three phases of problem ma...; Question 91: Which practice includes conducting regular reviews to ensure...; Question 92: Which describes normal changes?...; Question 93: Which is the BEST example of a standard change?...; Question 94: Identify the missing words in the following sentence. When a...; Question 95: What are 'engage', 'plan' and 'improve' examples of?...; Question 96: Which dimension includes the knowledge needed for the manage...; Question 97: Which of the following is included in the purpose of the 'co...; Question 98: Which directly assists with the diagnosis and resolution of ...; Question 99: Which is a purpose of release management?...; Question 100: What is a change schedule PRIMARILY used for?...; Question 101: Which ITIL concept describes governance?...; Question 102: Which describes a set of defined steps for implementing impr...; Question 103: Which Practice includes management of workarounds and known ...; Question 104: Which helps to manage an incident when it is unclear which s...; Question 105: Which statement about value creating activities is CORRECT?...; Question 106: Which is included in the purpose of the 'change enablement' ...; Question 107: Which statement about 'continual improvement' is CORRECT?...; Question 108: Which guiding principle considers which parts of an existing...; Question 109: What is the MOST important reason for prioritizing incidents...; Question 110: Which of the following is a necessity to a successful servic...; Question 111: Which will NOT be handled as a service request?...; Question 112: Which is an activity in the 'Problem control' phase of probl...; Question 113: Which is a low risk change that has been pre-approved so tha...; Question 114: Which includes governance, management practices, and continu...; Question 115: Which is the BEST example of an emergency change?...; Question 116: What is defined as any component that needs to be managed in...; Question 117: In which step of the 'continual improvement model' is an imp...; Question 118: Which guiding principle discourages 'silo activity'?...; 1 commentQuestion 119: Which practice would help a user gain access to an applicati...; Question 120: Which competencies are required by the 'service level manage...; Question 121: Which activity is NOT recommended by the 'start where you ar...; Question 122: Which is included in the purpose of the 'design and transiti...; Question 123: Which practice requires focus and effort to engage and liste...; Question 124: What is warranty?; Question 125: Which guiding principle considers how the steps of a process...; Question 126: Which describes the 'plan' value chain activity?...; Question 127: Which statement about outcomes is CORRECT?...; Question 128: Which service value chain activity deals with the purchase o...; Question 129: Which statement about the 'incident management' practice is ...; Question 130: Which practice nurtures links with stakeholders at strategic...; Question 131: What is the purpose of the 'incident management' practice?...; Question 132: Which activity is part of the 'continual improvement practic...; Question 133: Why should service desk staff detect recurring issues?...; Question 134: Which practice has a purpose that includes managing authenti...; Question 135: Which practice provides a single point of contact for users?...; Question 136: Which statement about the 'service request management' pract...; Question 137: Which statement about outcome is CORRECT?...; Question 138: Which practice uses technologies such as intelligent telepho...; Question 139: What is typically needed to assign complex incidents to supp...; Question 140: When should the effectiveness of a problem workaround be ass...; Question 141: When should a full risk assessment and authorization be carr...; Question 142: What is the definition of warranty?...; Question 143: Which service catalogue view is considered beneficial when c...; Question 144: Which practices are typically involved in the implementation...; Question 145: Which guiding principle recommends collecting data before de...; Question 146: Which of the following is an example of workaround?...; Question 147: A customer is a person who defines the requirements for a se...; Question 148: Where should all master copies of controlled software and do...; Question 149: Identify the Missing word(s) in the following sentence A(n) ...; Question 150: Which is an example of improving service utility using servi...; Question 151: Which practice ensures that service actions, that are a norm...; Question 152: What should a release policy include?...; Question 153: Which guiding principle leads to a faster response to custom...; Question 154: What is important for a 'continual improvement register' (CI...; Question 155: Which is a purpose of the 'service desk' practice?...; Question 156: Who is responsible for defining metrics for change managemen...; Question 157: Which TWO are important aspects of the 'service request mana...; Question 158: Which is a key requirement for successful service level agre...; Question 159: What is an output?; Question 160: What varies in size and complexity, and uses functions to ac...; Question 161: What actions does a service desk take for all issues, querie...; Question 162: Which guiding principle considers the importance of customer...; Question 163: Which statement BEST describes the value of service strategy...; Question 164: What is required by all service desk staff?...; Question 165: What are the types of asset management?...; Question 166: What should all 'continual improvement' decisions be based o...; Question 167: Which is a key consideration for the guiding principle 'keep...; Question 168: An organization asks a stakeholder to review a planned chang...; Question 169: Identify the missing word in the following sentence. The use...; Question 170: Which practice has a purpose that includes managing risks to...; Question 171: A good way to apply the ITIL guiding principle 'keep it simp...; Question 172: Identify the missing word(s) in the following sentence. The ...; Question 173: Which is the BEST type of resource for investigating complex...; Question 174: Which is part of service provision?...; Question 175: What happens if a workaround becomes the permanent way of de...; Question 176: Which role approves the cost of services?...; Question 177: Which does the ITIL service value system discourage?...; Question 178: Which statement about service requests is CORRECT?...; Question 179: Which phase of problem management includes analysing inciden...; Question 180: Which term is used to describe the prediction and control of...; Question 181: Which guiding principle recommends eliminating activities th...; Question 182: Which statement about a 'continual improvement register' is ...; Question 183: What is the purpose of problem management?...; Question 184: Which dimension includes a workflow management system?...; Question 185: What type of change is MOST likely to be managed as a servic...; Question 186: Which statement about the input and output of the value chai...; Question 187: Which service value chain activity relates with buying new p...; Question 188: Which practice recommends that organizations develop compete...; Question 189: What term is used to describe the functionality of a service...; Question 190: Which type of change is MOST LIKELY to be initiated as part ...; Question 191: Which practice has a purpose that includes the management of...; Question 192: Which dimension considers the application of artificial inte...; Question 193: What is the MAIN benefit of 'problem management'?...; Question 194: What type of change is MOST likely to be managed by the 'ser...; Question 195: What is the difference between the 'incident management" and...; Question 196: Which is described by the 'organizations and people' dimensi...; Question 197: How should an organization include third-party suppliers in ...; Question 198: Which TWO of the following statements are MOST associated wi...; Question 199: How is a continual improvement register used?...; Question 200: Which is a purpose of the 'service desk' practice?...; Question 201: Which dimension focuses on relationships with other organiza...; Question 202: Which will help solve incidents more quickly?...; Question 203: Which statement about a continual improvement register (CIR)...; Question 204: Which practice establishes a channel between the service pro...; Question 205: Identify the missing work in the following sentence. An orga...; Question 206: Which practice provides a communications point for users to ...; Question 207: In which situation will incident management USUALLY use a se...; Question 208: What includes governance as a component?...; Question 209: What is a recommendation of the 'focus on value' guiding pri...; Question 210: Which is one of the MAIN concerns of the 'design and transit...; Question 211: Which practice includes the use of approaches such as Lean, ...; Question 212: What is the purpose of the 'deployment management' practice?...; Question 213: What is a problem that has been analysed but has not been re...; Question 214: Identify the missing word in the following sentence. A custo...; Question 215: What should be done to determine the appropriate metrics for...; Question 216: Which service management dimension is focused on activities ...; Question 217: Identify the missing word in the following sentence. A servi...; Question 218: Which two statements about the guiding principles are CORREC...; Question 219: Which of these should be logged and managed as a problem?...; Question 220: Which is recommended as pan of the 'progress iteratively wit...; Question 221: How should an organization prioritize incidents?...; Question 222: How do all value chain activities transform inputs to output...; Question 223: Identify the missing words in the following sentence. The 'i...; Question 224: Where are the details of the required performance outcomes o...; Question 225: Which practice has a purpose that includes restoring normal ...; Question 226: What is the CORRECT definition of service management?...; Question 227: Which is a service request?; Question 228: In which TWO situations should the ITIL guiding principles b...; Question 229: Which process is used to compare the value that new services...; Question 230: When using the ITIL continual improvement model, which infor...; Question 231: For which purpose would the continual improvement practice u...; Question 232: Which statement about emergency changes is CORRECT?...; Question 233: Which term describes the functionality offered by a service?...; Question 234: Which of the following is the MOST important for effective i...; Question 235: Which is part of the 'focus on value' guiding principle?...; Question 236: Which problem management activity ensures that a problem can...; Question 237: What role would be MOST suitable for a new graduate with gre...; Question 238: Which is NOT a key focus of the 'information and technology'...; Question 239: Which is part of the value proposition of a service?...; Question 240: Which value chain activity ensures the availability of servi...; Question 241: What is recommended by the guiding principle 'progress itera...; Question 242: Which is included in the purpose of the 'service level manag...; Question 243: Which practice is MOST LIKELY to make use of artificial inte...; Question 244: What is a user?; Question 245: Which statement about the automation of service requests is ...; Question 246: What are the ITIL guiding principles used for?...; Question 247: What is the purpose of service level management?...; Question 248: Which guiding principle recommends using the minimum number ...; Question 249: Which dimension of service management considers how activiti...; Question 250: What should remain constant within an organization, even whe...; Question 251: Which practice has a purpose that includes maximizing succes...; Question 252: Which statement about managing incidents is CORRECT?...; Question 253: Which of the following can be used to access service desks?...; Question 254: What is a set of specialized organizational capabilities for...; Question 255: Which activity is part of the 'continual improvement' practi...; Question 256: What does the 'service request management' practice depend o...; Question 257: Which value chain activity is concerned with the availabilit...; Question 258: Which practices is MOST associate with the use of empathy to...; Question 259: Which of the following is an example of incident?...; Question 260: Which ITIL concept helps an organization to make good decisi...; Question 261: Which practice makes use of methods from Lean. Agile and Dev...; Question 262: What impact does automation have on a service desk?...; Question 263: What should be done first when applying the 'focus on value'...; Question 264: Which guiding principle recommends organizing work into smal...; Question 265: Which TWO are inputs to the service value system? 1 Demand 2...; Question 266: What is NOT within the scope of service catalogue management...

Question 151/266

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