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Question 148/266

Where should all master copies of controlled software and documentation be stored?

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Question List (266q)
Question 1: What is an event?
1 commentQuestion 2: Identify the missing word in the following sentence. The pur...
Question 3: Which practice updates information relating to symptoms and ...
Question 4: Which practice provides users with a way to get various requ...
Question 5: Which is the correct combination of items that makes up an I...
Question 6: Which activity contributes to the 'where are we now?' step o...
Question 7: Which statement about outcomes is CORRECT?...
Question 8: Which statement about change authorization is CORRECT?...
Question 9: Which practice would be MOST involved in assessing the risk ...
Question 10: Which value chain activity ensures that ongoing service acti...
Question 11: Which is the FIRST action when optimizing a service?...
Question 12: Which activity is NOT recommended by the start where you are...
Question 13: What should be considered as part of the 'partners and suppl...
Question 14: Which practice has a purpose that includes aligning the orga...
Question 15: Which of the following is NOT recommended by the guiding pri...
Question 16: Which statement about value streams is CORRECT?...
Question 17: What does 'change enablement' PRIMARILY focus on?...
Question 18: Which practice identifies metrics that reflect a customer ex...
Question 19: Which practice updates information relating to symptoms and ...
Question 20: What is the definition of a known error?...
Question 21: Which is a way of applying the guiding principle 'focus on v...
Question 22: Which stakeholders co-create value in a service relationship...
Question 23: Why should a service level manager carry out regular service...
Question 24: Which statement about the 'four Ps' of service design is COR...
Question 25: Which practice handles all pre-defined user-initiated servic...
Question 26: Which is an example are problem control activity?...
Question 27: Which practice is responsible for moving new or changed comp...
Question 28: Which practice provides visibility of the organization's ser...
Question 29: Which statement about outcomes is CORRECT?...
Question 30: Which principle concentrates on service consumers?...
Question 31: Which organization delivers output or outcomes of a service?...
Question 32: Which statement about outcomes is CORRECT?...
Question 33: Which term relates to service levels aligned with the needs ...
Question 34: Identify the missing word in the following sentence. A known...
Question 35: What aspect of 'service level management' asks service consu...
Question 36: Which statement about the 'continual improvement' practice i...
Question 37: Which should be handled by 'service request management'?...
Question 38: Which is CORRECT about change authorization?...
Question 39: Service transition contains detailed descriptions of which p...
Question 40: Which is the CORRECT approach for managing a large improveme...
Question 41: Which is the definition of an IT asset?...
Question 42: What is the starting point for optimization?...
Question 43: What type of change is pre-authorized, low risk, relatively ...
Question 44: Which practice provides support for managing feedback, compl...
Question 45: Which guiding principle recommends assessing the current sta...
Question 46: Which is NOT a component of the service value system?...
Question 47: Which of the following guiding principles proposes the elimi...
Question 48: How does a service consumer contribute to the reduction of d...
Question 49: Which practice owns and manages issues, queries and requests...
Question 50: Arrange the following steps of software lifecycle in correct...
Question 51: Which two practices interact the MOST with the service desk ...
Question 52: Which is provided by the 'engage' value chain activity?...
Question 53: Which statement about the 'continual improvement model' is C...
Question 54: What describes how components and activities work together t...
Question 55: Which practice coordinates the classification, ownership and...
Question 56: Identify the missing word in the following sentence. The pur...
Question 57: Which statement about costs is CORRECT?...
Question 58: Which practice involves the management of vulnerabilities th...
Question 59: Which guiding principle says that services and processes sho...
Question 60: Which statement about service relationship management is COR...
Question 61: Which practice has a purpose that deludes maximizing the num...
Question 62: Which is described by the 'organizations and people' dimensi...
Question 63: What considerations influence the supplier strategy of an or...
Question 64: What ensures that service providers and service consumers co...
Question 65: Which practice minimizes the impact on normal service operat...
Question 66: Which of the following includes configuring components and a...
Question 67: Which practice is most likely to benefit from the use of cha...
Question 68: Which describes a 'change authority'?...
Question 69: What is the value of a service?...
Question 70: A good way to apply the ITIL guiding principle 'focus on val...
Question 71: Which statement about the steps to fulfill a service request...
Question 72: What is the primary focus of business capacity management?...
Question 73: Which step of the 'continual improvement model' defines meas...
Question 74: Which is a financially valuable component that can contribut...
Question 75: Which two are considered part of the 'organizations and peop...
Question 76: A major incident has been closed, but there is a risk that i...
Question 77: Which guiding principle is PRIMARILY concerned with consumer...
Question 78: What ensures that a service provider and a service consumer ...
Question 79: When using the 'continual improvement model, which informati...
Question 80: Which dimension of service management includes consideration...
Question 81: Which practice uses techniques such as SWOT analysis, balanc...
Question 82: Identify the missing word in the following sentence. The pur...
Question 83: Which two practices use workarounds?...
Question 84: Which of the following statements about 'outcomes' is TRUE?...
Question 85: Which can act as an operating model for an organization?...
Question 86: What is the effect of increased automation on the 'service d...
Question 87: Which is a key requirement for a successful service level ag...
Question 88: Which statement about the 'change enablement' practice is CO...
Question 89: Which statement about service desks is CORRECT?...
Question 90: What is the CORRECT order for the three phases of problem ma...
Question 91: Which practice includes conducting regular reviews to ensure...
Question 92: Which describes normal changes?...
Question 93: Which is the BEST example of a standard change?...
Question 94: Identify the missing words in the following sentence. When a...
Question 95: What are 'engage', 'plan' and 'improve' examples of?...
Question 96: Which dimension includes the knowledge needed for the manage...
Question 97: Which of the following is included in the purpose of the 'co...
Question 98: Which directly assists with the diagnosis and resolution of ...
Question 99: Which is a purpose of release management?...
Question 100: What is a change schedule PRIMARILY used for?...
Question 101: Which ITIL concept describes governance?...
Question 102: Which describes a set of defined steps for implementing impr...
Question 103: Which Practice includes management of workarounds and known ...
Question 104: Which helps to manage an incident when it is unclear which s...
Question 105: Which statement about value creating activities is CORRECT?...
Question 106: Which is included in the purpose of the 'change enablement' ...
Question 107: Which statement about 'continual improvement' is CORRECT?...
Question 108: Which guiding principle considers which parts of an existing...
Question 109: What is the MOST important reason for prioritizing incidents...
Question 110: Which of the following is a necessity to a successful servic...
Question 111: Which will NOT be handled as a service request?...
Question 112: Which is an activity in the 'Problem control' phase of probl...
Question 113: Which is a low risk change that has been pre-approved so tha...
Question 114: Which includes governance, management practices, and continu...
Question 115: Which is the BEST example of an emergency change?...
Question 116: What is defined as any component that needs to be managed in...
Question 117: In which step of the 'continual improvement model' is an imp...
Question 118: Which guiding principle discourages 'silo activity'?...
1 commentQuestion 119: Which practice would help a user gain access to an applicati...
Question 120: Which competencies are required by the 'service level manage...
Question 121: Which activity is NOT recommended by the 'start where you ar...
Question 122: Which is included in the purpose of the 'design and transiti...
Question 123: Which practice requires focus and effort to engage and liste...
Question 124: What is warranty?
Question 125: Which guiding principle considers how the steps of a process...
Question 126: Which describes the 'plan' value chain activity?...
Question 127: Which statement about outcomes is CORRECT?...
Question 128: Which service value chain activity deals with the purchase o...
Question 129: Which statement about the 'incident management' practice is ...
Question 130: Which practice nurtures links with stakeholders at strategic...
Question 131: What is the purpose of the 'incident management' practice?...
Question 132: Which activity is part of the 'continual improvement practic...
Question 133: Why should service desk staff detect recurring issues?...
Question 134: Which practice has a purpose that includes managing authenti...
Question 135: Which practice provides a single point of contact for users?...
Question 136: Which statement about the 'service request management' pract...
Question 137: Which statement about outcome is CORRECT?...
Question 138: Which practice uses technologies such as intelligent telepho...
Question 139: What is typically needed to assign complex incidents to supp...
Question 140: When should the effectiveness of a problem workaround be ass...
Question 141: When should a full risk assessment and authorization be carr...
Question 142: What is the definition of warranty?...
Question 143: Which service catalogue view is considered beneficial when c...
Question 144: Which practices are typically involved in the implementation...
Question 145: Which guiding principle recommends collecting data before de...
Question 146: Which of the following is an example of workaround?...
Question 147: A customer is a person who defines the requirements for a se...
Question 148: Where should all master copies of controlled software and do...
Question 149: Identify the Missing word(s) in the following sentence A(n) ...
Question 150: Which is an example of improving service utility using servi...
Question 151: Which practice ensures that service actions, that are a norm...
Question 152: What should a release policy include?...
Question 153: Which guiding principle leads to a faster response to custom...
Question 154: What is important for a 'continual improvement register' (CI...
Question 155: Which is a purpose of the 'service desk' practice?...
Question 156: Who is responsible for defining metrics for change managemen...
Question 157: Which TWO are important aspects of the 'service request mana...
Question 158: Which is a key requirement for successful service level agre...
Question 159: What is an output?
Question 160: What varies in size and complexity, and uses functions to ac...
Question 161: What actions does a service desk take for all issues, querie...
Question 162: Which guiding principle considers the importance of customer...
Question 163: Which statement BEST describes the value of service strategy...
Question 164: What is required by all service desk staff?...
Question 165: What are the types of asset management?...
Question 166: What should all 'continual improvement' decisions be based o...
Question 167: Which is a key consideration for the guiding principle 'keep...
Question 168: An organization asks a stakeholder to review a planned chang...
Question 169: Identify the missing word in the following sentence. The use...
Question 170: Which practice has a purpose that includes managing risks to...
Question 171: A good way to apply the ITIL guiding principle 'keep it simp...
Question 172: Identify the missing word(s) in the following sentence. The ...
Question 173: Which is the BEST type of resource for investigating complex...
Question 174: Which is part of service provision?...
Question 175: What happens if a workaround becomes the permanent way of de...
Question 176: Which role approves the cost of services?...
Question 177: Which does the ITIL service value system discourage?...
Question 178: Which statement about service requests is CORRECT?...
Question 179: Which phase of problem management includes analysing inciden...
Question 180: Which term is used to describe the prediction and control of...
Question 181: Which guiding principle recommends eliminating activities th...
Question 182: Which statement about a 'continual improvement register' is ...
Question 183: What is the purpose of problem management?...
Question 184: Which dimension includes a workflow management system?...
Question 185: What type of change is MOST likely to be managed as a servic...
Question 186: Which statement about the input and output of the value chai...
Question 187: Which service value chain activity relates with buying new p...
Question 188: Which practice recommends that organizations develop compete...
Question 189: What term is used to describe the functionality of a service...
Question 190: Which type of change is MOST LIKELY to be initiated as part ...
Question 191: Which practice has a purpose that includes the management of...
Question 192: Which dimension considers the application of artificial inte...
Question 193: What is the MAIN benefit of 'problem management'?...
Question 194: What type of change is MOST likely to be managed by the 'ser...
Question 195: What is the difference between the 'incident management" and...
Question 196: Which is described by the 'organizations and people' dimensi...
Question 197: How should an organization include third-party suppliers in ...
Question 198: Which TWO of the following statements are MOST associated wi...
Question 199: How is a continual improvement register used?...
Question 200: Which is a purpose of the 'service desk' practice?...
Question 201: Which dimension focuses on relationships with other organiza...
Question 202: Which will help solve incidents more quickly?...
Question 203: Which statement about a continual improvement register (CIR)...
Question 204: Which practice establishes a channel between the service pro...
Question 205: Identify the missing work in the following sentence. An orga...
Question 206: Which practice provides a communications point for users to ...
Question 207: In which situation will incident management USUALLY use a se...
Question 208: What includes governance as a component?...
Question 209: What is a recommendation of the 'focus on value' guiding pri...
Question 210: Which is one of the MAIN concerns of the 'design and transit...
Question 211: Which practice includes the use of approaches such as Lean, ...
Question 212: What is the purpose of the 'deployment management' practice?...
Question 213: What is a problem that has been analysed but has not been re...
Question 214: Identify the missing word in the following sentence. A custo...
Question 215: What should be done to determine the appropriate metrics for...
Question 216: Which service management dimension is focused on activities ...
Question 217: Identify the missing word in the following sentence. A servi...
Question 218: Which two statements about the guiding principles are CORREC...
Question 219: Which of these should be logged and managed as a problem?...
Question 220: Which is recommended as pan of the 'progress iteratively wit...
Question 221: How should an organization prioritize incidents?...
Question 222: How do all value chain activities transform inputs to output...
Question 223: Identify the missing words in the following sentence. The 'i...
Question 224: Where are the details of the required performance outcomes o...
Question 225: Which practice has a purpose that includes restoring normal ...
Question 226: What is the CORRECT definition of service management?...
Question 227: Which is a service request?
Question 228: In which TWO situations should the ITIL guiding principles b...
Question 229: Which process is used to compare the value that new services...
Question 230: When using the ITIL continual improvement model, which infor...
Question 231: For which purpose would the continual improvement practice u...
Question 232: Which statement about emergency changes is CORRECT?...
Question 233: Which term describes the functionality offered by a service?...
Question 234: Which of the following is the MOST important for effective i...
Question 235: Which is part of the 'focus on value' guiding principle?...
Question 236: Which problem management activity ensures that a problem can...
Question 237: What role would be MOST suitable for a new graduate with gre...
Question 238: Which is NOT a key focus of the 'information and technology'...
Question 239: Which is part of the value proposition of a service?...
Question 240: Which value chain activity ensures the availability of servi...
Question 241: What is recommended by the guiding principle 'progress itera...
Question 242: Which is included in the purpose of the 'service level manag...
Question 243: Which practice is MOST LIKELY to make use of artificial inte...
Question 244: What is a user?
Question 245: Which statement about the automation of service requests is ...
Question 246: What are the ITIL guiding principles used for?...
Question 247: What is the purpose of service level management?...
Question 248: Which guiding principle recommends using the minimum number ...
Question 249: Which dimension of service management considers how activiti...
Question 250: What should remain constant within an organization, even whe...
Question 251: Which practice has a purpose that includes maximizing succes...
Question 252: Which statement about managing incidents is CORRECT?...
Question 253: Which of the following can be used to access service desks?...
Question 254: What is a set of specialized organizational capabilities for...
Question 255: Which activity is part of the 'continual improvement' practi...
Question 256: What does the 'service request management' practice depend o...
Question 257: Which value chain activity is concerned with the availabilit...
Question 258: Which practices is MOST associate with the use of empathy to...
Question 259: Which of the following is an example of incident?...
Question 260: Which ITIL concept helps an organization to make good decisi...
Question 261: Which practice makes use of methods from Lean. Agile and Dev...
Question 262: What impact does automation have on a service desk?...
Question 263: What should be done first when applying the 'focus on value'...
Question 264: Which guiding principle recommends organizing work into smal...
Question 265: Which TWO are inputs to the service value system? 1 Demand 2...
Question 266: What is NOT within the scope of service catalogue management...