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Which is the FIRST action when optimizing a service?
Correct Answer: C
There are many ways in which practices and services can be optimized. Regardless of the specific techniques, the path to optimization follows these high-level steps: * Understand and agree the context in which the proposed optimization exists * Assess the current state of the proposed optimization * Agree what the future state and priorities of the organization should be, focusing on simplification and value * Ensure the optimization has the appropriate level of stakeholder engagement and commitment * Execute the improvements in an iterative way * Continually monitor the impact of optimization https://www.bmc.com/blogs/itil-guiding-principles/