Topic 11, Scenario 11 "Incident Management"
The following is the current incident handling process in used at the company.
Step 1: Incident is documented in the incident Tile with the following information:
- Software module or area where the fault occurred
- Who has reported the fault
- Hardware configuration used for the test that found the fault
- The sequential incident number (1 greater than the last one recorded) Step 2: Developer assigned to fix the fault Step 3: Developer fixes the fault
Step 4: Developer signs off the incident as closed, and it is then removed from the incident file Regarding the process described above, what is the most important recommendation you would make using IEEE 1044 as a guide?