INTE Exam Dumps | Which of the following will be MOST useful for measuring service quality?

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Question 55/69

Which of the following will be MOST useful for measuring service quality?

A. Invoice procedures

B. Fitness for purpose

C. Warranty response

D. Accurate documentation

Correct Answer: B

Fitness for purpose" measures service quality by assessing whether a product or service meets the intended use and customer requirements. It focuses on customer satisfaction and the degree to which the service fulfills its purpose, which is crucial for evaluating overall service quality. This approach helps organizations align their offerings with customer expectations, ensuring high standards of service delivery.

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