500-052 Exam Dumps | Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser

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Question 17/41

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

A. Premium only

B. Enhanced and Premium only

C. Standard, Enhanced, and Premium

D. Cisco Unified Contact Center Express does not support an embedded Internet browser

Correct Answer: D

Explanation
Cisco Unified Contact Center Express does not support an embedded Internet browser within the Cisco Agent Desktop. The Cisco Agent Desktop is a legacy desktop application that provides call control and agent state management for Unified CCX agents. The Cisco Agent Desktop does not have an embedded Internet browser, but it can launch an external browser to display web pages or applications. However, the Cisco Agent Desktop is deprecated and replaced by the Cisco Finesse desktop, which is a web-based agent and supervisor desktop that supports an embedded Internet browser. The CiscoFinesse desktop is available for all Unified CCX platform sets, including Standard, Enhanced, and Premium. For more information on the differences between the Cisco Agent Desktop and the Cisco Finesse desktop, see the Cisco Unified Contact Center Express Solution Reference Network Design, Release 12.5 (1), Chapter: Cisco Unified CCX Desktop Options, Section:
Cisco Agent Desktop and Cisco Finesse Desktop Comparison. References:
Cisco Unified Contact Center Express Solution Reference Network Design, Release 12.5 (1) Cisco 500-052 Free Practice Exam & Test Training - ITExams.com

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