500-052 Exam Dumps | Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications

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Cisco.500-052.v2024-03-08.q41
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Question 5/41

Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications Manager Express?

A. in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Contact Center Express database

B. in Application Administration with user data stored in the Cisco Unified Contact Center Express database

C. in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Communications Manager Express database

D. in Application Administration with user data stored in the Cisco Unified Communications Manager Express database

Correct Answer: B

Explanation
When Cisco Unified CCX is deployed with Cisco Unified Communications Manager Express (CME), the user management is done through the Application Administration web interface of Cisco Unified CCX. The user data, such as user ID, password, PIN, and roles, are stored in the Cisco Unified CCX database. The user synchronization between Cisco Unified CME and Cisco Unified CCX is done manually by using the Data Synchronization option in the Tools menu of the Application Administration web interface. The user data is not stored in the Cisco Unified CME database, nor is it managed by Cisco Unified CME. References:
Deploying Cisco Unified Contact Center Express (UCCXD) v6.0
Cisco Unified Contact Center Express Installation and Upgrade Guide, Release 11.6(1) - Chapter
2: Preinstallation Tasks for Cisco Unified CCX

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