Explanation
The customer must purchase 30 outbound IVR ports and 30 agent seats in addition to the 200 Cisco Unified Center Express Premium agent seats. The outbound IVR ports are required to run the outbound IVR campaign, which can make outbound calls to customers and play prerecorded messages or collect customer inputs. The agent seats are required to handle the outbound calls that are transferred to agents based on the customer's choice or the campaign configuration. The outbound IVR ports and the agent seats are licensed separately and are not included in the Premium agent seats1, page
2-3, 2, page 4-1. References: Solution Design Guide for Cisco Unified Contact Center Express, Release
12.5 (1) SU1, Cisco Unified Contact Center Express Features Guide, Release 12.5 (1)