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Question 21/41
How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?
Correct Answer: D
Explanation
The Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD) can be installed with two languages each. The languages are selected during the installation process and can be changed later by running the Postinstall.exe utility. The CAD and the CSD can have different languages installed, as long as they are supported by the Cisco Unified Contact Center Express (UCCX) system. The supported languages are listed in the Cisco Unified Contact Center Express Software and Hardware Compatibility Guide. References: Cisco Unified Contact Center Express Installation and Upgrade Guide, Release 12.5(1) - Install Cisco Agent Desktop, Cisco Unified Contact Center Express Installation and Upgrade Guide, Release 12.5(1) - Install Cisco Supervisor Desktop
The Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD) can be installed with two languages each. The languages are selected during the installation process and can be changed later by running the Postinstall.exe utility. The CAD and the CSD can have different languages installed, as long as they are supported by the Cisco Unified Contact Center Express (UCCX) system. The supported languages are listed in the Cisco Unified Contact Center Express Software and Hardware Compatibility Guide. References: Cisco Unified Contact Center Express Installation and Upgrade Guide, Release 12.5(1) - Install Cisco Agent Desktop, Cisco Unified Contact Center Express Installation and Upgrade Guide, Release 12.5(1) - Install Cisco Supervisor Desktop
- Question List (41q)
- Question 1: Where can you start, stop, and restart Cisco Unified Contact...
- Question 2: In a typical Cisco Unified CCX agent web chat deployment for...
- Question 3: Which two Cisco Unified CCX steps should you use if you want...
- Question 4: Agent Email is a Cisco Unified CCX feature available in whic...
- Question 5: Where are Cisco Unified CCX users managed and their data sto...
- Question 6: Which three options cannot be validated using the Cisco Unif...
- Question 7: Which configuration object can have skills assigned to it in...
- Question 8: Which tool allows partners to perform these actions? a) vali...
- Question 9: Which of the following is not an input that is required when...
- Question 10: In Cisco Unified Contact Center Express, where is wrap-up da...
- Question 11: Which three Cisco Unified Contact Center Express Application...
- Question 12: During runtime, when a valid SQL Query in a DB Read step ret...
- Question 13: Which two Cisco Unified CCX steps would make an HTTP request...
- Question 14: In the Expression Editor panel of Cisco Unified CCX Script E...
- Question 15: Why are CSQs associated to the team definition?...
- Question 16: Which two Cisco Unified CCX steps invoke another Cisco Unifi...
- Question 17: Which Cisco Unified Contact Center Express platform set supp...
- Question 18: Which three components are installed from the Cisco Unified ...
- Question 19: What are the peripheral variables in the Set Enterprise Call...
- Question 20: An organization wants to collect an account number from a cu...
- Question 21: How many languages can be installed for the Cisco Agent Desk...
- Question 22: Cisco Finesse supports the use of custom call variable layou...
- Question 23: A customer purchases 200 Cisco Unified Center Express Premiu...
- Question 24: You should perform which three options when troubleshooting ...
- Question 25: What information from the first node is used as the secret k...
- Question 26: Which deployment option is invalid for Cisco Unified Contact...
- Question 27: Which server cannot be configured during the installation ph...
- Question 28: Which subsystem processes connections between the Cisco Unif...
- Question 29: Which two steps check out a database connection from the con...
- Question 30: Select a statement about the Call Subflow step that is not t...
- Question 31: Which phones must be associated to the RmCm application user...
- Question 32: What is the maximum number of agent web chat sessions that i...
- Question 33: Which three components are installed from the Cisco CRS Inst...
- Question 34: Which three fields are used in defining a CSQ in Cisco Unifi...
- Question 35: An organization wants to collect an account number from a cu...
- Question 36: In Cisco Unified CCX Administration, what is created on the ...
- Question 37: Which tab on the Cisco Finesse agent desktop hosts the gadge...
- Question 38: Which criterion can be used to control supervisor workflows?...
- Question 39: Which interface is used to configure debug parameters for lo...
- Question 40: Which step library is included in the license for Cisco Unif...
- Question 41: If you use skills-based routing, where is the agent selectio...
