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Exam Code:	ITILFND
Exam Name:	ITIL - Foundation
Certification Provider:	EXIN
Free Question Number:	302
Version:	v2018-11-06
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# of Questions views:	106136
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Exam Question List: Question 1: How does Problem Management work with Change Management?...; Question 2: Which one of the following is the BEST definition of the ter...; Question 3: Which of the following statements MOST correctly identifies ...; Question 4: In which document would you expect to see an overview of act...; Question 5: Which service transition process provides guidance about con...; Question 6: Order the following continual service improvement (CSI) impl...; Question 7: Which process is responsible for ensuring that appropriate t...; Question 8: Where should the definitive authorized versions of all media...; Question 9: Which of the following is the BEST description of a centrali...; Question 10: Effective Service Transition can significantly improve a ser...; Question 11: Which of the following statements is CORRECT? (1) The only p...; Question 12: Which of the following is NOT a valid objective of problem m...; Question 13: What are the three service provider business models?...; Question 14: The definitive media library is the responsibility of:...; Question 15: Which of the following is concerned with fairness and transp...; Question 16: Which one of the following would be the MOST useful in helpi...; Question 17: Which stage of the change management process deals with what...; Question 18: Service Acceptance criteria are used to?...; Question 19: The value created by a service is defined in terms of busine...; Question 20: Who is responsible for ensuring that the request fulfillment...; Question 21: An incident is proving difficult to resolve. A technician in...; Question 22: Which of the following Availability Management activities ar...; Question 23: What is the primary focus of component capacity management?...; Question 24: What is the primary focus of the business management?...; Question 25: What type of services are NOT directly used by the business ...; Question 26: Which of the following statements about standard changes are...; Question 27: Which process is responsible for sourcing and delivering com...; Question 28: Remediation planning is a key part of which process?...; Question 29: Understanding what to measure and why it is being measured a...; Question 30: Where are the details of core and enhancing services provide...; Question 31: Which process or function is responsible for the Definitive ...; Question 32: What is the PRIMARY process for strategic communication with...; Question 33: Which of the following are types of service defined in ITIL?...; Question 34: Which statement BEST describes the purpose of release and de...; Question 35: From the perspective of the service provider, what is the pe...; Question 36: Which of the following are included within Release and Deplo...; Question 37: Which one of the following functions would be responsible fo...; Question 38: Which is the CORRECT activity to carry out the "How do we ge...; Question 39: In terms of adding value to the business, which one of the f...; Question 40: The difference between service metrics and technology metric...; Question 41: Implementation of ITIL Service Management requires preparing...; Question 42: Which function is responsible for the closure of an incident...; Question 43: Which reason describes why ITIL is so successful?...; Question 44: What term describes actions taken to recover after a failed ...; Question 45: Which of the following BEST describes a Change Authority?...; Question 46: Which of the following is NOT an aim of the Change Managemen...; Question 47: The Supplier Management process includes: (1) Service Design...; Question 48: What is a characteristic of a process?...; Question 49: Which of the following statements correctly states the relat...; Question 50: Service design emphasizes the importance of the "Four Ps". T...; Question 51: Which one of the following provides the CORRECT list of proc...; Question 52: What does the term "Wisdom" represent within the Data-to-Inf...; Question 53: Which of the following questions does the guidance in servic...; Question 54: Which of the following combinations covers all the roles in ...; Question 55: What are the processes within Service Operation?...; Question 56: Match the following activities with the Deming Cycle stages ...; Question 57: Which is an objective of the service design lifecycle stage?...; Question 58: Which process is responsible for low risk, frequently occurr...; Question 59: A known IT service stops performing during normal business h...; Question 60: An incident is proving difficult to resolve. A technician in...; Question 61: Which one of the following is the BEST description of a rela...; Question 62: Which of the following statement about the service owner is ...; Question 63: What processes represent the scope of financial management f...; Question 64: Which of the following would be defined as part of every pro...; Question 65: Which of the following statements about processes is INCORRE...; Question 66: Which ITIL process is used to restore normal service operati...; Question 67: Which is the CORRECT list of the three levels of a multi-lev...; Question 68: The addition, modification or removal of an authorized, plan...; Question 69: What is the BEST description of an external customer?...; Question 70: Which problem management activity ensures that a problem can...; Question 71: Which role is responsible for sponsoring, designing and chan...; Question 72: What is the BEST definition of a definitive media library?...; Question 73: The BEST processes to automate are those that are:...; Question 74: Which one of the following statements BEST describes a defin...; Question 75: Which process would seek to understand levels of customer sa...; Question 76: What BEST defines roles and responsibilities in relation to ...; Question 77: Which of the following form part of the five major aspects o...; Question 78: In which of the following should details of a workaround be ...; Question 79: A configuration model can be used to help (1) Assess the imp...; Question 80: Which CSI step would defining metrics be appropriate for?...; Question 81: Which one of the following is the purpose of service level m...; Question 82: Which statement about the emergency change advisory board (E...; Question 83: Which statement should NOT be part of the value proposition ...; Question 84: Which of the following provide value to the business from se...; Question 85: Which is a reason why incident management interfaces with se...; Question 86: Which of these should a change model include? 1. The steps t...; Question 87: Which is the BEST definition of a Configuration Item (CI)?...; Question 88: Access management is closely related to which other process?...; Question 89: Which of the following should be considered when designing m...; Question 90: Which of the following activities are performed by a service...; Question 91: In many organizations the role of Incident Manager is assign...; Question 92: Which of the following are aspects of Service Design? (1) Ar...; Question 93: What should a release policy include?...; Question 94: Which statement about change management is CORRECT?...; Question 95: What is defined as the ability of a service, component or co...; Question 96: Which Service Design process makes the most use of data supp...; Question 97: Which of the following statements about processes is INCORRE...; Question 98: What are the two MAIN types of activity in problem managemen...; Question 99: Which stage of the service lifecycle has the purpose of look...; Question 100: Service Design emphasizes the importance of the 'Four Ps'. W...; Question 101: Which of the following is the CORRECT definition of a Releas...; Question 102: Consider the following list: 1. Change authority 2. Change m...; Question 103: Which process is responsible to provide and maintain accurat...; Question 104: Which of the following statements MOST correctly identifies ...; Question 105: Which of the following provides the PRIMARY source of guidan...; Question 106: What are sources of best practice?...; Question 107: Which of the following statements is CORRECT?...; Question 108: Check, Act and Plan are three of the stages of the Deming Cy...; Question 109: The MAIN purpose of the Service Portfolio is to describe ser...; Question 110: Which of the following are classed as stakeholders in servic...; Question 111: The positive effect that customers perceive a service can ha...; Question 112: Which of the following identify the purpose of business rela...; Question 113: What are the three types of metrics that an organization sho...; Question 114: Which is a definition of a risk cause?...; Question 115: Which of the following describes risk proximity?...; Question 116: Where would you expect incident resolution targets to be doc...; Question 117: Which of the following would commonly be in a contract under...; Question 118: Which of the following are types of service defined in ITIL?...; Question 119: Which process is primarily supported by the analysis of Patt...; Question 120: Which is an example of an internal customer?...; Question 121: Understanding customer usage of services and how this varies...; Question 122: Which of the following is NOT a benefit of using public fram...; Question 123: Which of the following statements about communication within...; Question 124: Which tool helps with defining accountability and responsibi...; Question 125: What BEST describes the purpose of analyzing risk?...; Question 126: What BEST describes an important principle of communication ...; Question 127: Which of the following would be examined by a major problem ...; Question 128: Which is one of the five aspects of service design?...; Question 129: Which of the following is the best definition of IT service ...; Question 130: Which process would ensure that utility and warranty require...; Question 131: Which is an example of improving service utility using servi...; Question 132: Which Functions are included in IT operations management?...; Question 133: When is it confirmed if a project's objectives have been ach...; Question 134: The remediation plan should be evaluated at what point in th...; Question 135: Which of the following questions does Service Strategy help ...; Question 136: With which process is problem management likely to share cat...; Question 137: What is the definition of an Alert?...; Question 138: Which of the following are objectives of Supplier Management...; Question 139: What should a service design package (SDP) be produced for? ...; Question 140: What BEST describes the value of service transition to the b...; Question 141: The BEST description of the purpose of Service Operation is?...; Question 142: Which one of the following activities are carried out during...; Question 143: Which statement BEST describes the stakeholders in service m...; Question 144: In which core ITIL publication can you find detailed descrip...; Question 145: Which Problem Management activity helps to ensure that the t...; Question 146: Which of the following is the BEST definition of an event?...; Question 147: Which of the following would NOT be a task carried out by th...; Question 148: What is the type of notification that should be sent when a ...; Question 149: Where would all the possible service improvement opportuniti...; Question 150: Which of the following is the BEST description of a Business...; Question 151: What is NOT within the scope of service catalogue management...; Question 152: Which statement about Business Cases is TRUE?...; Question 153: Which statement about the known error database (KEDB) is COR...; Question 154: Who owns the specific costs and risks associated with provid...; Question 155: Which statement about the service portfolio is TRUE?...; Question 156: What is the name given to the individual assigned to carry o...; Question 157: What is a RACI model used for?; Question 158: Which of the following areas would technology help to suppor...; Question 159: Which of the following is NOT an objective of Continual Serv...; Question 160: Which is NOT an objective of the change management process?...; Question 161: Which one of the following statements about incident reporti...; Question 162: Which statement about Service Level Agreements (SLAs) is COR...; Question 163: Who is responsible for ensuring that the Request Fulfillment...; Question 164: What is the primary focus of business capacity management?...; Question 165: Which statement BEST describes the value of service strategy...; Question 166: Which of the following items would commonly be on the agenda...; Question 167: Which of the following would NOT be contained in a release p...; Question 168: Which is NOT a service desk type described in the ITIL servi...; Question 169: Which statement about stakeholders is TRUE?...; Question 170: Identify the input to the Problem Management process....; Question 171: Which statement BEST represents the guidance on incident log...; Question 172: What are customers of an IT service provider who purchase se...; Question 173: Which is an objective of access management?...; Question 174: Which of the following could BEST be described as "A decisio...; Question 175: Which of the following can include steps that will help to r...; Question 176: Which is an objective of the design coordination process?...; Question 177: Which of the following models would be MOST useful in helpin...; Question 178: Which is the correct combination of items that makes up an I...; Question 179: Which of the following BEST describes a problem?...; Question 180: Which of the following are sources of best practice? 1. Acad...; Question 181: The effective management of risk requires specific types of ...; Question 182: Staff in an IT department are experts in managing specific t...; Question 183: Which stage of the service lifecycle includes the scope of s...; Question 184: Which process analyses services that are no longer viable an...; Question 185: What would be the next step in the continual service improve...; Question 186: What BEST defines IT service management?...; Question 187: Which is the correct definition of a customer facing service...; Question 188: Which of the following statements about processes is INCORRE...; Question 189: A Service Level Agreement is?; Question 190: What is an objective of event management?...; Question 191: Ensuring that the confidentiality, integrity and availabilit...; Question 192: What BEST describes the value of service operation to the bu...; Question 193: Which is the first step in the 7 Step Improvement Process?...; Question 194: Which process is involved in monitoring an IT service and de...; Question 195: What guidance does ITIL give on the frequency of production ...; Question 196: Which three types of metric support Continual Service Improv...; Question 197: Which of the following do Service Metrics measure?...; Question 198: Which function or process would provide staff to monitor eve...; Question 199: What is the entry point or the first level of the V model?...; Question 200: A plan for managing the end of a supplier contract should be...; Question 201: Gathering data, monitoring performance and assessing metrics...; Question 202: Which types of communication would the functions within serv...; Question 203: Which of the following is NOT an objective of the operations...; Question 204: Which of the following BEST describes an operational level a...; Question 205: What are customers of IT services who work in the same organ...; Question 206: One of the five major aspects of Service Design is the desig...; Question 207: What should be documented as part of every process?...; Question 208: Undertaking a gap analysis is a key activity within which pa...; Question 209: Which one of the following is NOT a characteristic of a proc...; Question 210: Which one of the following is it the responsibility of suppl...; Question 211: In the phrase "People, Processes, Products and Partners". Pr...; Question 212: What BEST defines serviceability?...; Question 213: Hierarchic escalation is BEST described as?...; Question 214: Which of the following statements describes the objectives o...; Question 215: Which part of ITIL provides guidance in adapting good practi...; Question 216: Which of the following is NOT part of the Service Design pha...; Question 217: Which is used to assess business demand for services?...; Question 218: What type of record should you raise when a problem diagnosi...; Question 219: In service design, which term describes services, technologi...; Question 220: Which of the following would be most useful in helping to im...; Question 221: Which of these recommendations is best practice for service ...; Question 222: Which one of the following is NOT an aim of the change manag...; Question 223: What are the two MAJOR activities in problem management?...; Question 224: Which of the following statements BEST describes the aims of...; Question 225: Which one of the following answers shows two of the activiti...; Question 226: The BEST description of the guidance provided by Service Des...; Question 227: Which statement about internal customers is CORRECT?...; Question 228: Which of the following is NOT one of the five individual asp...; Question 229: What is the ITIL guidance relating to the closure of resolve...; Question 230: Which of the following are CORRECT Service Design Aspects? 1...; Question 231: Which of these is NOT a responsibility of Application Manage...; Question 232: Which one of the following does service metrics measure?...; Question 233: Which of the following is NOT defined as part of every proce...; Question 234: To add value to the business, what are the four reasons to m...; Question 235: Which of the following statements about service asset and co...; Question 236: Where should the following information be stored? 1. The exp...; Question 237: How many times should each stage of the Plan, Do, Check, Act...; Question 238: Which of the following is not a service desk type recognized...; Question 239: Which process would be used to compare the value that newer ...; Question 240: Which one of the following do major incidents require?...; Question 241: Which of the following is NOT a recognized example of a serv...; Question 242: Application Management plays a role in all applications. One...; Question 243: Which one of the following are the two primary elements that...; Question 244: Which of the following provide value to the business from se...; Question 245: Customer perceptions and business outcomes help lo define wh...; Question 246: Which stage of service lifecycle has the purpose of aligning...; Question 247: What does the continual service improvement (CSI) approach e...; Question 248: Which of the following provides resources to resolve operati...; Question 249: What are the categories of event described in the ITIL servi...; Question 250: Which is the CORRECT list of metrics to support CSI activiti...; Question 251: Within the Continual Service Improvement (CSI) 7 step improv...; Question 252: Which is the CORRECT description of an outcome?...; Question 253: Which process will regularly anal0yse incident data to ident...; Question 254: Which process analyzes services that are no longer viable an...; Question 255: Which capacity management sub-process focuses on the managem...; Question 256: Which of the following is the best definition of service man...; Question 257: When tan a known error record tie raised? (1) At any time wh...; Question 258: Which one of the following is concerned with policy and dire...; Question 259: Which term describes if a service is fit for use?...; Question 260: Event management, problem management, access management and ...; Question 261: Before embarking on the 7-step Continual Service Improvement...; Question 262: Which of the following are responsibilities of a Service Lev...; Question 263: Which of the following BEST describes technical management?...; Question 264: Which is the correct combination of Service Management terms...; Question 265: Which of the following are benefits to the business of imple...; Question 266: Which is NOT within the scope of service transition?...; Question 267: Which process would you MOST expect to be involved in the ma...; Question 268: How is a service delivered between departments of the same o...; Question 269: Which of the following statements is CORRECT?...; Question 270: Which of the following CANNOT be provided by a tool?...; Question 271: Which of the following are objectives of Service Design? (1)...; Question 272: How many people should be accountable for a process as defin...; Question 273: Which of the following is the BEST definition of an Incident...; Question 274: Which is NOT a purpose of a Product Description?...; Question 275: Which phase of the ITIL lifecycle provides the following ben...; Question 276: Which one of the following is NOT a responsibility of the se...; Question 277: Which model delivers a view of the services, assets and infr...; Question 278: Which one of the following is an objective of service catalo...; Question 279: Which of the following should NOT be a concern of Risk Manag...; Question 280: In Service Operation, if too much emphasis is placed on 'Sta...; Question 281: Which one of the following is the BEST description of a serv...; Question 282: Which of the following CANNOT be stored and managed by a too...; Question 283: Service Assets are used to create value. Which of the follow...; Question 284: Which of the following statements about incident reporting a...; Question 285: What is the BEST description of the purpose of the service o...; Question 286: A process owner is responsible for which of the following? 1...; Question 287: What are the categories of events described in the ITIL serv...; Question 288: What is IT Governance concerned with?...; Question 289: Which one of the following activities does application manag...; Question 290: Access management is responsible for executing the policies ...; Question 291: Where should all master copies of controlled software and do...; Question 292: Which of the following is service transition planning and su...; Question 293: Which of the following is the BEST reason for categorizing i...; Question 294: Which process has the following objective "Establish new or ...; Question 295: What term describes assurance that a product or service will...; Question 296: Which of the following sentences BEST describes a Standard C...; Question 297: What are underpinning contracts used to document?...; Question 298: Which process is responsible for eliminating recurring incid...; Question 299: Which process is responsible for providing the rights to use...; Question 300: Which is NOT an example of a pattern of business activity (P...; Question 301: Which of the following is the correct definition of an outco...; Question 302: Which process is responsible for frequently occurring change...

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