ITILFND Exam Dumps | What are underpinning contracts used to document?

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Question 297/302

What are underpinning contracts used to document?

A. The provision of IT services or business services by a service provider

B. The provision of goods and services by third party suppliers

C. Service levels that have been agreed between the internal service provider and their customer

D. Metrics and critical success factors (CSFs) for internal support teams

Question List (302q): Question 1: How does Problem Management work with Change Management?...; Question 2: Which one of the following is the BEST definition of the ter...; Question 3: Which of the following statements MOST correctly identifies ...; Question 4: In which document would you expect to see an overview of act...; Question 5: Which service transition process provides guidance about con...; Question 6: Order the following continual service improvement (CSI) impl...; Question 7: Which process is responsible for ensuring that appropriate t...; Question 8: Where should the definitive authorized versions of all media...; Question 9: Which of the following is the BEST description of a centrali...; Question 10: Effective Service Transition can significantly improve a ser...; Question 11: Which of the following statements is CORRECT? (1) The only p...; Question 12: Which of the following is NOT a valid objective of problem m...; Question 13: What are the three service provider business models?...; Question 14: The definitive media library is the responsibility of:...; Question 15: Which of the following is concerned with fairness and transp...; Question 16: Which one of the following would be the MOST useful in helpi...; Question 17: Which stage of the change management process deals with what...; Question 18: Service Acceptance criteria are used to?...; Question 19: The value created by a service is defined in terms of busine...; Question 20: Who is responsible for ensuring that the request fulfillment...; Question 21: An incident is proving difficult to resolve. A technician in...; Question 22: Which of the following Availability Management activities ar...; Question 23: What is the primary focus of component capacity management?...; Question 24: What is the primary focus of the business management?...; Question 25: What type of services are NOT directly used by the business ...; Question 26: Which of the following statements about standard changes are...; Question 27: Which process is responsible for sourcing and delivering com...; Question 28: Remediation planning is a key part of which process?...; Question 29: Understanding what to measure and why it is being measured a...; Question 30: Where are the details of core and enhancing services provide...; Question 31: Which process or function is responsible for the Definitive ...; Question 32: What is the PRIMARY process for strategic communication with...; Question 33: Which of the following are types of service defined in ITIL?...; Question 34: Which statement BEST describes the purpose of release and de...; Question 35: From the perspective of the service provider, what is the pe...; Question 36: Which of the following are included within Release and Deplo...; Question 37: Which one of the following functions would be responsible fo...; Question 38: Which is the CORRECT activity to carry out the "How do we ge...; Question 39: In terms of adding value to the business, which one of the f...; Question 40: The difference between service metrics and technology metric...; Question 41: Implementation of ITIL Service Management requires preparing...; Question 42: Which function is responsible for the closure of an incident...; Question 43: Which reason describes why ITIL is so successful?...; Question 44: What term describes actions taken to recover after a failed ...; Question 45: Which of the following BEST describes a Change Authority?...; Question 46: Which of the following is NOT an aim of the Change Managemen...; Question 47: The Supplier Management process includes: (1) Service Design...; Question 48: What is a characteristic of a process?...; Question 49: Which of the following statements correctly states the relat...; Question 50: Service design emphasizes the importance of the "Four Ps". T...; Question 51: Which one of the following provides the CORRECT list of proc...; Question 52: What does the term "Wisdom" represent within the Data-to-Inf...; Question 53: Which of the following questions does the guidance in servic...; Question 54: Which of the following combinations covers all the roles in ...; Question 55: What are the processes within Service Operation?...; Question 56: Match the following activities with the Deming Cycle stages ...; Question 57: Which is an objective of the service design lifecycle stage?...; Question 58: Which process is responsible for low risk, frequently occurr...; Question 59: A known IT service stops performing during normal business h...; Question 60: An incident is proving difficult to resolve. A technician in...; Question 61: Which one of the following is the BEST description of a rela...; Question 62: Which of the following statement about the service owner is ...; Question 63: What processes represent the scope of financial management f...; Question 64: Which of the following would be defined as part of every pro...; Question 65: Which of the following statements about processes is INCORRE...; Question 66: Which ITIL process is used to restore normal service operati...; Question 67: Which is the CORRECT list of the three levels of a multi-lev...; Question 68: The addition, modification or removal of an authorized, plan...; Question 69: What is the BEST description of an external customer?...; Question 70: Which problem management activity ensures that a problem can...; Question 71: Which role is responsible for sponsoring, designing and chan...; Question 72: What is the BEST definition of a definitive media library?...; Question 73: The BEST processes to automate are those that are:...; Question 74: Which one of the following statements BEST describes a defin...; Question 75: Which process would seek to understand levels of customer sa...; Question 76: What BEST defines roles and responsibilities in relation to ...; Question 77: Which of the following form part of the five major aspects o...; Question 78: In which of the following should details of a workaround be ...; Question 79: A configuration model can be used to help (1) Assess the imp...; Question 80: Which CSI step would defining metrics be appropriate for?...; Question 81: Which one of the following is the purpose of service level m...; Question 82: Which statement about the emergency change advisory board (E...; Question 83: Which statement should NOT be part of the value proposition ...; Question 84: Which of the following provide value to the business from se...; Question 85: Which is a reason why incident management interfaces with se...; Question 86: Which of these should a change model include? 1. The steps t...; Question 87: Which is the BEST definition of a Configuration Item (CI)?...; Question 88: Access management is closely related to which other process?...; Question 89: Which of the following should be considered when designing m...; Question 90: Which of the following activities are performed by a service...; Question 91: In many organizations the role of Incident Manager is assign...; Question 92: Which of the following are aspects of Service Design? (1) Ar...; Question 93: What should a release policy include?...; Question 94: Which statement about change management is CORRECT?...; Question 95: What is defined as the ability of a service, component or co...; Question 96: Which Service Design process makes the most use of data supp...; Question 97: Which of the following statements about processes is INCORRE...; Question 98: What are the two MAIN types of activity in problem managemen...; Question 99: Which stage of the service lifecycle has the purpose of look...; Question 100: Service Design emphasizes the importance of the 'Four Ps'. W...; Question 101: Which of the following is the CORRECT definition of a Releas...; Question 102: Consider the following list: 1. Change authority 2. Change m...; Question 103: Which process is responsible to provide and maintain accurat...; Question 104: Which of the following statements MOST correctly identifies ...; Question 105: Which of the following provides the PRIMARY source of guidan...; Question 106: What are sources of best practice?...; Question 107: Which of the following statements is CORRECT?...; Question 108: Check, Act and Plan are three of the stages of the Deming Cy...; Question 109: The MAIN purpose of the Service Portfolio is to describe ser...; Question 110: Which of the following are classed as stakeholders in servic...; Question 111: The positive effect that customers perceive a service can ha...; Question 112: Which of the following identify the purpose of business rela...; Question 113: What are the three types of metrics that an organization sho...; Question 114: Which is a definition of a risk cause?...; Question 115: Which of the following describes risk proximity?...; Question 116: Where would you expect incident resolution targets to be doc...; Question 117: Which of the following would commonly be in a contract under...; Question 118: Which of the following are types of service defined in ITIL?...; Question 119: Which process is primarily supported by the analysis of Patt...; Question 120: Which is an example of an internal customer?...; Question 121: Understanding customer usage of services and how this varies...; Question 122: Which of the following is NOT a benefit of using public fram...; Question 123: Which of the following statements about communication within...; Question 124: Which tool helps with defining accountability and responsibi...; Question 125: What BEST describes the purpose of analyzing risk?...; Question 126: What BEST describes an important principle of communication ...; Question 127: Which of the following would be examined by a major problem ...; Question 128: Which is one of the five aspects of service design?...; Question 129: Which of the following is the best definition of IT service ...; Question 130: Which process would ensure that utility and warranty require...; Question 131: Which is an example of improving service utility using servi...; Question 132: Which Functions are included in IT operations management?...; Question 133: When is it confirmed if a project's objectives have been ach...; Question 134: The remediation plan should be evaluated at what point in th...; Question 135: Which of the following questions does Service Strategy help ...; Question 136: With which process is problem management likely to share cat...; Question 137: What is the definition of an Alert?...; Question 138: Which of the following are objectives of Supplier Management...; Question 139: What should a service design package (SDP) be produced for? ...; Question 140: What BEST describes the value of service transition to the b...; Question 141: The BEST description of the purpose of Service Operation is?...; Question 142: Which one of the following activities are carried out during...; Question 143: Which statement BEST describes the stakeholders in service m...; Question 144: In which core ITIL publication can you find detailed descrip...; Question 145: Which Problem Management activity helps to ensure that the t...; Question 146: Which of the following is the BEST definition of an event?...; Question 147: Which of the following would NOT be a task carried out by th...; Question 148: What is the type of notification that should be sent when a ...; Question 149: Where would all the possible service improvement opportuniti...; Question 150: Which of the following is the BEST description of a Business...; Question 151: What is NOT within the scope of service catalogue management...; Question 152: Which statement about Business Cases is TRUE?...; Question 153: Which statement about the known error database (KEDB) is COR...; Question 154: Who owns the specific costs and risks associated with provid...; Question 155: Which statement about the service portfolio is TRUE?...; Question 156: What is the name given to the individual assigned to carry o...; Question 157: What is a RACI model used for?; Question 158: Which of the following areas would technology help to suppor...; Question 159: Which of the following is NOT an objective of Continual Serv...; Question 160: Which is NOT an objective of the change management process?...; Question 161: Which one of the following statements about incident reporti...; Question 162: Which statement about Service Level Agreements (SLAs) is COR...; Question 163: Who is responsible for ensuring that the Request Fulfillment...; Question 164: What is the primary focus of business capacity management?...; Question 165: Which statement BEST describes the value of service strategy...; Question 166: Which of the following items would commonly be on the agenda...; Question 167: Which of the following would NOT be contained in a release p...; Question 168: Which is NOT a service desk type described in the ITIL servi...; Question 169: Which statement about stakeholders is TRUE?...; Question 170: Identify the input to the Problem Management process....; Question 171: Which statement BEST represents the guidance on incident log...; Question 172: What are customers of an IT service provider who purchase se...; Question 173: Which is an objective of access management?...; Question 174: Which of the following could BEST be described as "A decisio...; Question 175: Which of the following can include steps that will help to r...; Question 176: Which is an objective of the design coordination process?...; Question 177: Which of the following models would be MOST useful in helpin...; Question 178: Which is the correct combination of items that makes up an I...; Question 179: Which of the following BEST describes a problem?...; Question 180: Which of the following are sources of best practice? 1. Acad...; Question 181: The effective management of risk requires specific types of ...; Question 182: Staff in an IT department are experts in managing specific t...; Question 183: Which stage of the service lifecycle includes the scope of s...; Question 184: Which process analyses services that are no longer viable an...; Question 185: What would be the next step in the continual service improve...; Question 186: What BEST defines IT service management?...; Question 187: Which is the correct definition of a customer facing service...; Question 188: Which of the following statements about processes is INCORRE...; Question 189: A Service Level Agreement is?; Question 190: What is an objective of event management?...; Question 191: Ensuring that the confidentiality, integrity and availabilit...; Question 192: What BEST describes the value of service operation to the bu...; Question 193: Which is the first step in the 7 Step Improvement Process?...; Question 194: Which process is involved in monitoring an IT service and de...; Question 195: What guidance does ITIL give on the frequency of production ...; Question 196: Which three types of metric support Continual Service Improv...; Question 197: Which of the following do Service Metrics measure?...; Question 198: Which function or process would provide staff to monitor eve...; Question 199: What is the entry point or the first level of the V model?...; Question 200: A plan for managing the end of a supplier contract should be...; Question 201: Gathering data, monitoring performance and assessing metrics...; Question 202: Which types of communication would the functions within serv...; Question 203: Which of the following is NOT an objective of the operations...; Question 204: Which of the following BEST describes an operational level a...; Question 205: What are customers of IT services who work in the same organ...; Question 206: One of the five major aspects of Service Design is the desig...; Question 207: What should be documented as part of every process?...; Question 208: Undertaking a gap analysis is a key activity within which pa...; Question 209: Which one of the following is NOT a characteristic of a proc...; Question 210: Which one of the following is it the responsibility of suppl...; Question 211: In the phrase "People, Processes, Products and Partners". Pr...; Question 212: What BEST defines serviceability?...; Question 213: Hierarchic escalation is BEST described as?...; Question 214: Which of the following statements describes the objectives o...; Question 215: Which part of ITIL provides guidance in adapting good practi...; Question 216: Which of the following is NOT part of the Service Design pha...; Question 217: Which is used to assess business demand for services?...; Question 218: What type of record should you raise when a problem diagnosi...; Question 219: In service design, which term describes services, technologi...; Question 220: Which of the following would be most useful in helping to im...; Question 221: Which of these recommendations is best practice for service ...; Question 222: Which one of the following is NOT an aim of the change manag...; Question 223: What are the two MAJOR activities in problem management?...; Question 224: Which of the following statements BEST describes the aims of...; Question 225: Which one of the following answers shows two of the activiti...; Question 226: The BEST description of the guidance provided by Service Des...; Question 227: Which statement about internal customers is CORRECT?...; Question 228: Which of the following is NOT one of the five individual asp...; Question 229: What is the ITIL guidance relating to the closure of resolve...; Question 230: Which of the following are CORRECT Service Design Aspects? 1...; Question 231: Which of these is NOT a responsibility of Application Manage...; Question 232: Which one of the following does service metrics measure?...; Question 233: Which of the following is NOT defined as part of every proce...; Question 234: To add value to the business, what are the four reasons to m...; Question 235: Which of the following statements about service asset and co...; Question 236: Where should the following information be stored? 1. The exp...; Question 237: How many times should each stage of the Plan, Do, Check, Act...; Question 238: Which of the following is not a service desk type recognized...; Question 239: Which process would be used to compare the value that newer ...; Question 240: Which one of the following do major incidents require?...; Question 241: Which of the following is NOT a recognized example of a serv...; Question 242: Application Management plays a role in all applications. One...; Question 243: Which one of the following are the two primary elements that...; Question 244: Which of the following provide value to the business from se...; Question 245: Customer perceptions and business outcomes help lo define wh...; Question 246: Which stage of service lifecycle has the purpose of aligning...; Question 247: What does the continual service improvement (CSI) approach e...; Question 248: Which of the following provides resources to resolve operati...; Question 249: What are the categories of event described in the ITIL servi...; Question 250: Which is the CORRECT list of metrics to support CSI activiti...; Question 251: Within the Continual Service Improvement (CSI) 7 step improv...; Question 252: Which is the CORRECT description of an outcome?...; Question 253: Which process will regularly anal0yse incident data to ident...; Question 254: Which process analyzes services that are no longer viable an...; Question 255: Which capacity management sub-process focuses on the managem...; Question 256: Which of the following is the best definition of service man...; Question 257: When tan a known error record tie raised? (1) At any time wh...; Question 258: Which one of the following is concerned with policy and dire...; Question 259: Which term describes if a service is fit for use?...; Question 260: Event management, problem management, access management and ...; Question 261: Before embarking on the 7-step Continual Service Improvement...; Question 262: Which of the following are responsibilities of a Service Lev...; Question 263: Which of the following BEST describes technical management?...; Question 264: Which is the correct combination of Service Management terms...; Question 265: Which of the following are benefits to the business of imple...; Question 266: Which is NOT within the scope of service transition?...; Question 267: Which process would you MOST expect to be involved in the ma...; Question 268: How is a service delivered between departments of the same o...; Question 269: Which of the following statements is CORRECT?...; Question 270: Which of the following CANNOT be provided by a tool?...; Question 271: Which of the following are objectives of Service Design? (1)...; Question 272: How many people should be accountable for a process as defin...; Question 273: Which of the following is the BEST definition of an Incident...; Question 274: Which is NOT a purpose of a Product Description?...; Question 275: Which phase of the ITIL lifecycle provides the following ben...; Question 276: Which one of the following is NOT a responsibility of the se...; Question 277: Which model delivers a view of the services, assets and infr...; Question 278: Which one of the following is an objective of service catalo...; Question 279: Which of the following should NOT be a concern of Risk Manag...; Question 280: In Service Operation, if too much emphasis is placed on 'Sta...; Question 281: Which one of the following is the BEST description of a serv...; Question 282: Which of the following CANNOT be stored and managed by a too...; Question 283: Service Assets are used to create value. Which of the follow...; Question 284: Which of the following statements about incident reporting a...; Question 285: What is the BEST description of the purpose of the service o...; Question 286: A process owner is responsible for which of the following? 1...; Question 287: What are the categories of events described in the ITIL serv...; Question 288: What is IT Governance concerned with?...; Question 289: Which one of the following activities does application manag...; Question 290: Access management is responsible for executing the policies ...; Question 291: Where should all master copies of controlled software and do...; Question 292: Which of the following is service transition planning and su...; Question 293: Which of the following is the BEST reason for categorizing i...; Question 294: Which process has the following objective "Establish new or ...; Question 295: What term describes assurance that a product or service will...; Question 296: Which of the following sentences BEST describes a Standard C...; Question 297: What are underpinning contracts used to document?...; Question 298: Which process is responsible for eliminating recurring incid...; Question 299: Which process is responsible for providing the rights to use...; Question 300: Which is NOT an example of a pattern of business activity (P...; Question 301: Which of the following is the correct definition of an outco...; Question 302: Which process is responsible for frequently occurring change...

Question 297/302

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