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Exam Code:	ITILFND
Exam Name:	ITIL - Foundation
Certification Provider:	EXIN
Free Question Number:	309
Version:	v2018-12-19
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# of Questions views:	108005
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Exam Question List: Question 1: Which process would seek to understand levels of customer sa...; Question 2: What is most likely to cause a loss of faith in the Service ...; Question 3: Which process would you MOST expect to be involved in the ma...; Question 4: How is the Service Catalogue used to add value to the servic...; Question 5: Which of the following are included within Release and Deplo...; Question 6: Which of the following statements about service asset and co...; Question 7: Which of these is NOT a responsibility of Application Manage...; Question 8: The addition, modification or removal of an authorized, plan...; Question 9: Which of the following is an objective/are objectives of the...; Question 10: Which of these would fall outside the scope of a typical ser...; Question 11: What is a service delivered between two business units in th...; Question 12: Which of the following identifies the purpose of service tra...; Question 13: Which of the following provides the PRIMARY source of guidan...; Question 14: Which one of the following statements is CORRECT?...; Question 15: Which of the following is the BEST reason for categorizing i...; Question 16: Which of the following is NOT a purpose of Service Transitio...; Question 17: Implementation of IT1L service management requires the prepa...; Question 18: Which of the following CANNOT be provided by a tool?...; Question 19: Which process is responsible for controlling, recording and ...; Question 20: Access Management is closely related to which other processe...; Question 21: The difference between service metrics and technology metric...; Question 22: Which is a definition of a risk cause?...; Question 23: When should tests for a new service be designed?...; Question 24: Which one of the following do major incidents require?...; Question 25: Which one of the following provides the CORRECT list of proc...; Question 26: Which of the following would be carried out as part of a pos...; Question 27: Implementation of ITIL Service Management requires preparing...; Question 28: What are the categories of events described in the ITIL serv...; Question 29: Which role is accountable for a specific service within an o...; Question 30: Which of the following is NOT defined as part of every proce...; Question 31: IT Service Continuity strategy should be based on: (1) Desig...; Question 32: What guidance does ITIL give on the frequency of production ...; Question 33: Which of the following is the correct definition of an outco...; Question 34: Where should the definitive authorized versions of all media...; Question 35: Which of the following would NOT be contained in a release p...; Question 36: Which of the following is the BEST description of a service-...; Question 37: Which one of the following statements BEST describes a defin...; Question 38: Which of the following is concerned with fairness and transp...; Question 39: Which process is responsible for eliminating recurring incid...; Question 40: Which process is responsible to provide and maintain accurat...; Question 41: In the phrase "People, Processes, Products and Partners". Pr...; Question 42: A Service Level Agreement is?; Question 43: In which of the following should details of a workaround be ...; Question 44: Which of the following statements about the Service Portfoli...; Question 45: Which of the following is one of the primary objectives of S...; Question 46: Which of the following processes are performed by the servic...; Question 47: Which of the following provides resources to resolve operati...; Question 48: "Service Management is a set of specialized organizational c...; Question 49: Which of the following questions does Service Strategy help ...; Question 50: How many people should be accountable for a process as defin...; Question 51: As a strategic tool for assessing the value of IT services, ...; Question 52: Which of the following activities are performed by a desk? 1...; Question 53: Which process would maintain policies, standards and models ...; Question 54: What is the primary focus of the business management?...; Question 55: Which one of the following is it the responsibility of suppl...; Question 56: What BEST describes the value of service transition to the b...; Question 57: Order the following continual service improvement (CSI) impl...; Question 58: In which of the following areas would ITIL complementary gui...; Question 59: What should be documented as part of every process?...; Question 60: What is the BEST description of an external customer?...; Question 61: Which stage of the service lifecycle is MOST concerned with ...; Question 62: Which of the following are managed by facilities management?...; Question 63: Which of the following should be done when closing an incide...; Question 64: The BEST processes to automate are those that are:...; Question 65: Which part of the service lifecycle is responsible for coord...; Question 66: Which of the following CANNOT be stored and managed by a too...; Question 67: Service Assets are used to create value. Which of the follow...; Question 68: The multi-level SLA' is a three-layer structure. Which one o...; Question 69: Which processes are responsible for the regular review of un...; Question 70: Which areas of service management can benefit from automatio...; Question 71: There are four types of metrics that can be used to measure ...; Question 72: Which of the following can include steps that will help to r...; Question 73: Which one of the following is the purpose of service level m...; Question 74: With which process is problem management likely to share cat...; Question 75: Which of the following would be most useful in helping to im...; Question 76: Which of the following are goals of Service Operation? (1) T...; Question 77: Which process has the purpose to ensure that, by managing th...; Question 78: Which process analyses services that are no longer viable an...; Question 79: Which of the following should NOT be a concern of Risk Manag...; Question 80: Identify the input to the Problem Management process....; Question 81: Which of the following are classed as stakeholders in servic...; Question 82: Which is the CORRECT description of an outcome?...; Question 83: Which one of the following is the BEST description of a majo...; Question 84: In terms of adding value to the business, which one of the f...; Question 85: Which of the following are aspects of Service Design? (1) Ar...; Question 86: What is the name given to the individual assigned to carry o...; Question 87: What are customers of an IT service provider who purchase se...; Question 88: What is a RACI model used for?; Question 89: Which of the following statement about the service owner is ...; Question 90: Which of the following is MOST concerned with the design of ...; Question 91: Which problem management activity ensures that a problem can...; Question 92: Staff in an IT department are experts in managing specific t...; Question 93: The goal of which process is: "To improve the quality of man...; Question 94: Which of the following is a responsibility of Supplier Manag...; Question 95: What type of record should you raise when a problem diagnosi...; Question 96: Which of the following BEST describes an operational level a...; Question 97: Which of the following are objectives of Service Design? (1)...; Question 98: Which reason describes why ITIL is so successful?...; Question 99: Which of the following is NOT a benefit of using public fram...; Question 100: Which of the following statements is CORRECT?...; Question 101: Looking for ways to improve process efficiency and cost effe...; Question 102: Gathering data, monitoring performance and assessing metrics...; Question 103: Which of the following statements about processes is INCORRE...; Question 104: Which one of the following is NOT a responsibility of the se...; Question 105: A single Release unit, or a structured set of Release units ...; Question 106: In Service Operation, if too much emphasis is placed on 'Sta...; Question 107: How is a service delivered between departments of the same o...; Question 108: Which Function would provide staff to monitor events in a Ne...; Question 109: Which one of the following is the BEST description of a serv...; Question 110: Which statement about the service portfolio is TRUE?...; Question 111: Which of the following availability management activities is...; Question 112: Which of the following models would be MOST useful in helpin...; Question 113: Which of the following activities are performed by a service...; Question 114: "Planning and managing the resources required to deploy a re...; Question 115: A plan for managing the end of a supplier contract should be...; Question 116: What is the BEST description of the purpose of the service o...; Question 117: In which core publication can you find detailed descriptions...; Question 118: What would be the next step in the continual service improve...; Question 119: Which of the following is NOT an objective of the Operations...; Question 120: Which Function would provide staff to monitor events in an O...; Question 121: What BEST describes an important principle of communication ...; Question 122: Which of the following items would commonly be on the agenda...; Question 123: Which of the following is the BEST description of a centrali...; Question 124: Which process or function is responsible for the Definitive ...; Question 125: Who is responsible for ensuring that the Request Fulfillment...; Question 126: What are the three types of metrics that an organization sho...; Question 127: Which of the following are benefits to the business of imple...; Question 128: Which is an objective of access management?...; Question 129: Where should the following information be stored? 1. The exp...; Question 130: Which of the following areas would not be supported by a Ser...; Question 131: What is defined as the ability of a service, component or co...; Question 132: Which is the first step in the 7 Step Improvement Process?...; Question 133: Which one of the following does service metrics measure?...; Question 134: What is an objective of event management?...; Question 135: Which of the following is the best definition of service man...; Question 136: Which of the following is NOT an objective of request fulfil...; Question 137: Which of the following sentences BEST describes a Standard C...; Question 138: Which of the following should IT service continuity strategy...; Question 139: Which stage of the continual service improvement (CSI) appro...; Question 140: Which process would ensure that utility and warranty require...; Question 141: Service Design emphasizes the importance of the 'Four Ps'. W...; Question 142: Which one of the following are the two primary elements that...; Question 143: Ensuring that the confidentiality, integrity and availabilit...; Question 144: When is it confirmed if a project's objectives have been ach...; Question 145: What is the objective of Access Management?...; Question 146: A known error has been created after diagnosis of a problem ...; Question 147: Which of the following statements about processes is INCORRE...; Question 148: Which process has the following objective, 'Produce service ...; Question 149: What BEST defines roles and responsibilities in relation to ...; Question 150: Which of the following is not a service desk type recognized...; Question 151: Which of the following would be defined as part of every pro...; Question 152: Which one of the following is an objective of release and de...; Question 153: Which process is responsible for providing the rights to use...; Question 154: Who owns the specific costs and risks associated with provid...; Question 155: Which of the following BEST describes a problem?...; Question 156: Which one of the following is the BEST definition of reliabi...; Question 157: Which of these statements about Service Desk staff is CORREC...; Question 158: What type of services are NOT directly used by the business ...; Question 159: Which of the following Availability Management activities ar...; Question 160: Which one of the following is the BEST definition of an even...; Question 161: Which of the following is the best definition of IT service ...; Question 162: Which one of the following would NOT involve event managemen...; Question 163: Which one of the following is NOT a characteristic of a proc...; Question 164: Which function or process would provide staff to monitor eve...; Question 165: Which of the following statements about incident reporting a...; Question 166: What are customers of IT services who work in the same organ...; Question 167: The difference between a Service Level Agreement (SLA) and a...; Question 168: Which of the following statements correctly states the relat...; Question 169: Access management is closely related to which other process?...; Question 170: Where would all the possible service improvement opportuniti...; Question 171: What BEST defines serviceability?...; Question 172: When tan a known error record tie raised? (1) At any time wh...; Question 173: Which of the following statements MOST correctly identifies ...; Question 174: Understanding customer usage of services and how this varies...; Question 175: Which of the following statements is CORRECT?...; Question 176: Which Functions are included in IT operations management?...; Question 177: Which one of the following activities would be performed by ...; Question 178: Which one of the following activities does application manag...; Question 179: Which of the following identifies the purpose of design coor...; Question 180: Which of the following areas would technology help to suppor...; Question 181: One of the five major aspects of Service Design is the desig...; Question 182: Which of the following is service transition planning and su...; Question 183: A process owner is responsible for which of the following? 1...; Question 184: Which is a recommended response type to respond to either a ...; Question 185: Which part of ITIL provides guidance in adapting good practi...; Question 186: What are underpinning contracts used to document?...; Question 187: Which one of the following answers shows two of the activiti...; Question 188: Which of the following should be available to the Service De...; Question 189: What type of improvement should be achieved by using the Dem...; Question 190: What are the processes within Service Operation?...; Question 191: Which of the following describes risk proximity?...; Question 192: Which one of the following is the BEST description of a rela...; Question 193: Which of the following is NOT an objective of the operations...; Question 194: A configuration model can be used to help (1) Assess the imp...; Question 195: The remediation plan should be evaluated at what point in th...; Question 196: In which core ITIL publication can you find detailed descrip...; Question 197: What is the act of transforming resources and capabilities i...; Question 198: Who is responsible for defining metrics for change managemen...; Question 199: Which Problem Management activity helps to ensure that the t...; Question 200: Defining the processes needed to operate a new service is pa...; Question 201: Which of the following does the Availability Management proc...; Question 202: Which process is primarily supported by the analysis of Patt...; Question 203: Which one of the following is concerned with policy and dire...; Question 204: Which is the correct combination of Service Management terms...; Question 205: Which of the following processes contributes MOST to quantif...; Question 206: Identity and Rights are two major concepts involved in which...; Question 207: What is the primary focus of business capacity management?...; Question 208: Which statement BEST represents the guidance on incident log...; Question 209: Who is responsible for ensuring that the request fulfillment...; Question 210: Removing or restricting rights to use an IT Service is the r...; Question 211: Which of the following statements describes the objectives o...; Question 212: Which process would you MOST expect to be involved in the ma...; Question 213: Which is used to assess business demand for services?...; Question 214: An IT department is under pressure to cut costs. As a result...; Question 215: Which process is responsible for ensuring that appropriate t...; Question 216: Understanding what to measure and why it is being measured a...; Question 217: Which of the following are types of service defined in ITIL?...; Question 218: From the perspective of the service provider, what is the pe...; Question 219: Which of the following statements MOST correctly identifies ...; Question 220: Which process has the following objective "Establish new or ...; Question 221: Which process is responsible for controlling, recording and ...; Question 222: What are the publications that provide guidance specific to ...; Question 223: Which one of the following is the BEST description of a serv...; Question 224: Which of the following is NOT a recognized example of a serv...; Question 225: Which of the following is NOT a source of best practice?...; Question 226: Which of the following activities are helped by recording re...; Question 227: Which three types of metric support Continual Service Improv...; Question 228: Which is NOT a purpose of a Product Description?...; Question 229: Which process is responsible for low risk, frequently occurr...; Question 230: Which one of the following is the BEST description of a serv...; Question 231: Which of the following defines the level of protection in In...; Question 232: What should a release policy include?...; Question 233: Which stage of the service lifecycle includes the scope of s...; Question 234: What are Request Models used for?...; Question 235: From the perspective of the service provider, who is the per...; Question 236: Which of the following are CORRECT Service Design Aspects? 1...; Question 237: Which process is involved in monitoring an IT service and de...; Question 238: Which of the following is the BEST definition of a Risk?...; Question 239: Which one of the following statements about incident reporti...; Question 240: In service design, which term describes services, technologi...; Question 241: Which of the following activities would be performed by a pr...; Question 242: Which of the following statements is INCORRECT?...; Question 243: Which of the following are valid parts of the service portfo...; Question 244: Which of the following is NOT an example of Self-Help capabi...; Question 245: Which of these recommendations is best practice for service ...; Question 246: Which one of the following is NOT an aim of the change manag...; Question 247: Which two elements of financial management for IT services a...; Question 248: Which one of the following is NOT the responsibility of serv...; Question 249: Which of these should a change model include? 1. The steps t...; Question 250: Which of the following are benefits to the business of imple...; Question 251: Which model delivers a view of the services, assets and infr...; Question 252: Which of the following should be considered when designing m...; Question 253: Which of the following provide value to the business from se...; Question 254: Which types of communication would the functions within serv...; Question 255: Event management, problem management, access management and ...; Question 256: Which process is responsible for sourcing and delivering com...; Question 257: Which of the following is NOT an objective of Continual Serv...; Question 258: Which of the following questions does the guidance in servic...; Question 259: Which of the following BEST describes a Change Authority?...; Question 260: The Supplier Management process includes: (1) Service Design...; Question 261: Which of the following is an example of self-help capabiliti...; Question 262: Check, Act and Plan are three of the stages of the Deming Cy...; Question 263: Which of the following is NOT part of the Service Design pha...; Question 264: A Service design package (SDP) would normally be produced fo...; Question 265: Effective release and deployment management enables the serv...; Question 266: Which is the BEST definition of a Configuration Item (CI)?...; Question 267: Which one of the following generates demand for services?...; Question 268: Effective Service Transition can significantly improve a ser...; Question 269: Which role is accountable for the operational management of ...; Question 270: In which of the following situations should a Problem Record...; Question 271: What is the BEST description of an operational level agreeme...; Question 272: What BEST describes the value of service operation to the bu...; Question 273: What is the PRIMARY process for strategic communication with...; Question 274: Which statement about the emergency change advisory board (E...; Question 275: Which phase of the ITIL lifecycle provides the following ben...; Question 276: Which one of the following is the BEST description of the pu...; Question 277: Which of the following statements is CORRECT for every proce...; Question 278: Which process lists "Understanding patterns of business acti...; Question 279: In which document would you expect to see an overview of act...; Question 280: Which of the following is the BEST definition of an event?...; Question 281: Which of the following statements about processes is INCORRE...; Question 282: The BEST description of the purpose of Service Operation is?...; Question 283: Which of the following are types of service defined in ITIL?...; Question 284: Which one of the following is NOT an objective of problem ma...; Question 285: Which of the following are sources of best practice? 1. Acad...; Question 286: Which of the following would be examined by a major problem ...; Question 287: What are the three service provider business models?...; Question 288: Which one of the following is an objective of service transi...; Question 289: Configuration Management Databases (CMDBs) and the Configura...; Question 290: Which of the following identify the purpose of business rela...; Question 291: Which of the following is the BEST definition of an Incident...; Question 292: What is the Service Pipeline?; Question 293: The positive effect that customers perceive a service can ha...; Question 294: Which of the following BEST describes technical management?...; Question 295: Customer perceptions and business outcomes help lo define wh...; Question 296: Which of the following is the CORRECT definition of a Releas...; Question 297: Which one of the following activities is NOT part of the Dem...; Question 298: Who has the responsibility for review and risk analysis of a...; Question 299: The definitive media library is the responsibility of:...; Question 300: Where are the details of core and enhancing services provide...; Question 301: What does the continual service improvement (CSI) approach e...; Question 302: Which of the following is commonly found in a contract under...; Question 303: Understanding the level of risk during and after change and ...; Question 304: Remediation planning is BEST described in which of the follo...; Question 305: Which of the following statements about standard changes are...; Question 306: Contracts relating to an outsourced Data Centre would be man...; Question 307: The group that authorizes changes that must be installed fas...; Question 308: Which stage of the change management process deals with what...; Question 309: Which of the following are within the scope of service asset...

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