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Exam Code:	ITILFND
Exam Name:	ITIL - Foundation
Certification Provider:	EXIN
Free Question Number:	323
Version:	v2019-06-28
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Exam Question List: Question 1: Which two processes will contribute MOST to enabling effecti...; Question 2: Which of the following is service transition planning and su...; Question 3: What is the BEST description of the CSI register?...; Question 4: What is used to control a process?...; Question 5: Looking for ways to improve process efficiency and cost effe...; Question 6: Where should the following information be stored? 1. The exp...; Question 7: Which stage of the change management process deals with what...; Question 8: What are the categories of events described in the ITIL serv...; Question 9: Which of the following BEST describes a problem?...; Question 10: Which is the correct combination of items that makes up an I...; Question 11: What BEST describes the value of continual service improveme...; Question 12: In service design, which term describes services, technologi...; Question 13: Which one of the following provides the CORRECT list of proc...; Question 14: The design of IT services requires the effective and efficie...; Question 15: Which Function would provide staff to monitor events in a Ne...; Question 16: Service transition contains detailed descriptions of which p...; Question 17: Which of the following does the Availability Management proc...; Question 18: The BEST description of the guidance provided by Service Des...; Question 19: Which of the following activities are performed by a service...; Question 20: Which of the following BEST describes technical management?...; Question 21: Which process has the following objective "Establish new or ...; Question 22: What should a service design package (SDP) be produced for? ...; Question 23: Which of the following are sources of best practice? 1. Acad...; Question 24: Service Assets are used to create value. Which of the follow...; Question 25: What would be the next step in the continual service improve...; Question 26: Which process lists "Understanding patterns of business acti...; Question 27: Third parties responsible for supplying goods or services th...; Question 28: Which of the following are classed as stakeholders in servic...; Question 29: Which of the following statements BEST describes the aims of...; Question 30: Hierarchic escalation is BEST described as?...; Question 31: Which of the following could BEST be described as "A decisio...; Question 32: What are customers of an IT service provider who purchase se...; Question 33: How should entries in the CSI register be categorized?...; Question 34: What is the CORRECT definition of service management?...; Question 35: In many organizations the role of Incident Manager is assign...; Question 36: Who is responsible for defining metrics for change managemen...; Question 37: Which of these would fall outside the scope of a typical ser...; Question 38: Which of the following is the BEST definition of a Risk?...; Question 39: What is the primary focus of business capacity management?...; Question 40: Which statement about the known error database (KEDB) is COR...; Question 41: Which model delivers a view of the services, assets and infr...; Question 42: Which one of the following is an objective of service catalo...; Question 43: Within the Continual Service Improvement (CSI) 7 step improv...; Question 44: Which of the following identify the purpose of business rela...; Question 45: The value created by a service is defined in terms of busine...; Question 46: Which is a reason why incident management interfaces with se...; Question 47: Why is it important for service providers to understand patt...; Question 48: Which one of the following do technology metrics measure?...; Question 49: A configuration model can be used to help (1) Assess the imp...; Question 50: Which of the following are types of service defined in ITIL?...; Question 51: When tan a known error record tie raised? (1) At any time wh...; Question 52: Which capacity management sub-process focuses on the managem...; Question 53: Effective Service Transition can significantly improve a ser...; Question 54: Which of the following should be done when closing an incide...; Question 55: Which statement about services is CORRECT?...; Question 56: Undertaking a gap analysis is a key activity within which pa...; Question 57: Which of the following is one of the primary objectives of S...; Question 58: Access management is responsible for executing the policies ...; Question 59: Which statement about the emergency change advisory board (E...; Question 60: What do customer perceptions and business outcomes help to d...; Question 61: Access management is responsible for implementing policies d...; Question 62: What does the 'C' in 'RACI' refer to?...; Question 63: Which one of the following activities are carried out during...; Question 64: Which of the following is NOT an objective of service transi...; Question 65: Implementation of ITIL Service Management requires preparing...; Question 66: "Planning and managing the resources required to deploy a re...; Question 67: Which of the following is an enabler of best practice?...; Question 68: Which of the following statements is CORRECT for every proce...; Question 69: What is the BEST description of an operational level agreeme...; Question 70: With which process is problem management likely to share cat...; Question 71: Which statement BEST describes the purpose of release and de...; Question 72: Which CSI step would defining metrics be appropriate for?...; Question 73: In Service Operation, if too much emphasis is placed on 'Sta...; Question 74: A process owner is responsible for which of the following? 1...; Question 75: Which process would ensure that utility and warranty require...; Question 76: Which is NOT an objective of the change management process?...; Question 77: Which one of the following is NOT the responsibility of serv...; Question 78: Order the following continual service improvement (CSI) impl...; Question 79: Which of the following are CORRECT Service Design Aspects? 1...; Question 80: Which of the following is the best definition of IT service ...; Question 81: Which types of communication would the functions within serv...; Question 82: Removing or restricting rights to use an IT Service is the r...; Question 83: Which stage of the service lifecycle has the purpose of look...; Question 84: Which of the following should IT service continuity strategy...; Question 85: Which one of the following is NOT a responsibility of the se...; Question 86: Which of the following processes contributes MOST to quantif...; Question 87: What are sources of best practice?...; Question 88: Which of the following provides resources to resolve operati...; Question 89: The consideration of value creation is a principle of which ...; Question 90: The BEST description of the purpose of Service Operation is?...; Question 91: In which of the following should details of a workaround be ...; Question 92: Which statement BEST describes the stakeholders in service m...; Question 93: Which one of the following is a correct definition of a supp...; Question 94: Which one of the following would NOT involve event managemen...; Question 95: Which stage of service lifecycle has the purpose of aligning...; Question 96: Which Function would provide staff to monitor events in an O...; Question 97: Which is a responsibility of a customer within the service l...; Question 98: Which of the following service desk organizational structure...; Question 99: What is the BEST definition of a definitive media library?...; Question 100: Which of the following is the BEST definition of an Incident...; Question 101: Who owns the specific costs and risks associated with provid...; Question 102: Which is NOT a purpose of a Product Description?...; Question 103: At which stage of the service lifecycle should the processes...; Question 104: Which of the following is NOT a purpose of Service Transitio...; Question 105: Which part of ITIL provides guidance in adapting good practi...; Question 106: Which one of the following functions would be responsible fo...; Question 107: Identity and Rights are two major concepts involved in which...; Question 108: What is a RACI model used for?; Question 109: Which of the following is NOT an example of Self-Help capabi...; Question 110: Which process analyses services that are no longer viable an...; Question 111: Which of the following are benefits to the business of imple...; Question 112: Which of the following are basic concepts used in access man...; Question 113: Check, Act and Plan are three of the stages of the Deming Cy...; Question 114: Which of the following is NOT an objective of the operations...; Question 115: What are the three types of metrics that an organization sho...; Question 116: Effective release and deployment management enables the serv...; Question 117: Contracts relating to an outsourced Data Centre would be man...; Question 118: In which of the following areas would ITIL complementary gui...; Question 119: Which process would you MOST expect to be involved in the ma...; Question 120: Which of the following should be available to the Service De...; Question 121: What BEST defines roles and responsibilities in relation to ...; Question 122: What does the continual service improvement (CSI) approach e...; Question 123: Which function is responsible for the closure of an incident...; Question 124: Which role is responsible for sponsoring, designing and chan...; Question 125: Which of the following provides the PRIMARY source of guidan...; Question 126: What type of baseline captures the structure, contents and d...; Question 127: What does the term "Wisdom" represent within the Data-to-Inf...; Question 128: Which process would seek to understand levels of customer sa...; Question 129: Which of the following statements is CORRECT? (1) The only p...; Question 130: What BEST describes the value of service transition to the b...; Question 131: The definitive media library is the responsibility of:...; Question 132: Which process is responsible for recording the current detai...; Question 133: Which is NOT within the scope of service transition?...; Question 134: Which process monitors and improves the performance of the s...; Question 135: Which areas of service management can benefit from automatio...; Question 136: Which one of the following is the BEST definition of reliabi...; Question 137: Which of the following options is a hierarchy that is used i...; Question 138: Which of the following is an example of proactive problem ma...; Question 139: Which one of the following is the BEST description of a majo...; Question 140: Which is an outcome of service design?...; Question 141: What is the objective of Access Management?...; Question 142: Which of the following are objectives of Service Design? (1)...; Question 143: Within service design, what is the key output handed over to...; Question 144: Which role is accountable for a specific service within an o...; Question 145: Gathering data, monitoring performance and assessing metrics...; Question 146: Which statement is CORRECT?; Question 147: Which of these statements about resources and capabilities i...; Question 148: The Supplier Management process includes: (1) Service Design...; Question 149: Which of the following is an objective of business relations...; Question 150: Which of the following would be used to communicate a high l...; Question 151: How is a service delivered between departments of the same o...; Question 152: Which of the following is NOT an aim of the Change Managemen...; Question 153: What BEST defines IT service management?...; Question 154: Availability management is directly responsible for the avai...; Question 155: What are customers of IT services who work in the same organ...; Question 156: Which statements about best practice is MOST correct?...; Question 157: The difference between service metrics and technology metric...; Question 158: What guidance does ITIL give on the frequency of production ...; Question 159: Which one of the following does service metrics measure?...; Question 160: Which one of the following contains information that is pass...; Question 161: Which of the following is the best definition of service man...; Question 162: In the phrase "People, Processes, Products and Partners". Pr...; Question 163: A Service design package (SDP) would normally be produced fo...; Question 164: Where should all master copies of controlled software and do...; Question 165: What is the BEST definition of an internal service?...; Question 166: What should a release policy include?...; Question 167: Which problem management activity ensures that a problem can...; Question 168: Which are phases of the release and deployment process? 1. R...; Question 169: Which of the following is NOT a valid objective of problem m...; Question 170: Which is an example of improving service utility using servi...; Question 171: Which are the elements of process control?...; Question 172: When should tests for a new service be designed?...; Question 173: Which formal agreement minimizes the risk of disputes that c...; Question 174: Which of the following is the BEST reason for categorizing i...; Question 175: Which of the following statements correctly states the relat...; Question 176: Which is the CORRECT list of the three levels of a multi-lev...; Question 177: In which core publication can you find detailed descriptions...; Question 178: Which of the following is concerned with fairness and transp...; Question 179: Which of the following BEST describes a Change Authority?...; Question 180: What is the BEST description of a change proposal?...; Question 181: Which process is responsible for providing the rights to use...; Question 182: Which of the following is the BEST description of a Business...; Question 183: Which statement about Service Asset and Configuration Manage...; Question 184: Staff in an IT department are experts in managing specific t...; Question 185: Identify the input to the Problem Management process....; Question 186: Which one of the following is the BEST definition of the ter...; Question 187: How many people should be accountable for a process as defin...; Question 188: What MAIN factors are considered to assess the priority of a...; Question 189: What type of improvement should be achieved by using the Dem...; Question 190: Which of the following statements about incident reporting a...; Question 191: Which of the following would commonly be in a contract under...; Question 192: Which of the following statements about processes is INCORRE...; Question 193: Who is responsible for ensuring that the Request Fulfillment...; Question 194: Which of the following BEST describes the purpose of access ...; Question 195: The experiences, ideas, insights and values of individuals a...; Question 196: Which of the following combinations covers all the roles in ...; Question 197: Which stage of the continual service improvement (CSI) appro...; Question 198: Which of the following identifies the purpose of design coor...; Question 199: Which of the following activities are performed by a desk? 1...; Question 200: Which part of the service lifecycle is responsible for coord...; Question 201: Which of the following questions does the guidance in servic...; Question 202: Which BEST describes a situation in which the emergency chan...; Question 203: Which of the following are managed by facilities management?...; Question 204: Which reason describes why ITIL is so successful?...; Question 205: The MAIN purpose of the Service Portfolio is to describe ser...; Question 206: Which is a recommended response type to respond to either a ...; Question 207: Which process is responsible for low risk, frequently occurr...; Question 208: Which process is responsible for eliminating recurring incid...; Question 209: IT Service Continuity strategy should be based on: (1) Desig...; Question 210: Which of the following is NOT defined as part of every proce...; Question 211: Which document shows a detailed analysis of business impact ...; Question 212: A plan for managing the end of a supplier contract should be...; Question 213: Which role is accountable for the operational management of ...; Question 214: Which processes ensure the targets in the underpinning contr...; Question 215: "Service Management is a set of specialized organizational c...; Question 216: The positive effect that customers perceive a service can ha...; Question 217: Which phase of the ITIL lifecycle provides the following ben...; Question 218: Which of the following questions does Service Strategy help ...; Question 219: Which of the following identifies the purpose of service tra...; Question 220: Why is ITIL successful?; Question 221: Which of the following is NOT a recognized example of a serv...; Question 222: Which of these recommendations is best practice for service ...; Question 223: How are groups, teams, departments and divisions classified?...; Question 224: A known IT service stops performing during normal business h...; Question 225: Which Service Design process makes the most use of data supp...; Question 226: What is the CORRECT definition of service management?...; Question 227: What is defined as the ability of a service, component or co...; Question 228: Which process is responsible for the availability, confident...; Question 229: What processes represent the scope of financial management f...; Question 230: Which ITIL process is used to restore normal service operati...; Question 231: How many times should each stage of the Plan, Do, Check, Act...; Question 232: Which processes are responsible for the regular review of un...; Question 233: Implementation of IT1L service management requires the prepa...; Question 234: Which statement about stakeholders is TRUE?...; Question 235: Which describes a proactive trigger for problem management?...; Question 236: Which is NOT a structure of service desk that is described i...; Question 237: Which of the following models would be MOST useful in helpin...; Question 238: What would you call the groups of people who have an interes...; Question 239: Which statement about metrics is CORRECT?...; Question 240: Which process will perform risk analysis and review of all s...; Question 241: An incident is proving difficult to resolve. A technician in...; Question 242: Which of these statements about Service Desk staff is CORREC...; Question 243: When should a known error be raised?...; Question 244: Which is the BEST definition of a Configuration Item (CI)?...; Question 245: Which process is responsible to provide and maintain accurat...; Question 246: Which of the following correctly states the relationship bet...; Question 247: Which term describes if a service is fit for use?...; Question 248: Which of the following is not a service desk type recognized...; Question 249: The group that authorizes changes that must be installed fas...; Question 250: Which of the following areas would technology help to suppor...; Question 251: Which of the following statements about service asset and co...; Question 252: What is a service delivered between two business units in th...; Question 253: Which of the following statements about processes is INCORRE...; Question 254: What is IT Governance concerned with?...; Question 255: Which of the following is NOT an objective of Continual Serv...; Question 256: Which of the following CANNOT be provided by a tool?...; Question 257: Understanding customer usage of services and how this varies...; Question 258: Before embarking on the 7-step Continual Service Improvement...; Question 259: Which of the following should be documented in an incident m...; Question 260: What is the result of carrying out an activity, following a ...; Question 261: Which of these is NOT a responsibility of Application Manage...; Question 262: As a strategic tool for assessing the value of IT services, ...; Question 263: Which one of the following is an objective of release and de...; Question 264: What type of change is pre-authorized, low risk, relatively ...; Question 265: Which is NOT a sub-process of capacity management?...; Question 266: Which is NOT a service desk type described in the ITIL servi...; Question 267: Who has the responsibility for review and risk analysis of a...; Question 268: Consider the following list: 1. Change authority 2. Change m...; Question 269: Where are the details of core and enhancing services provide...; Question 270: What is NOT within the scope of service catalogue management...; Question 271: Which of the following activities would be performed by a pr...; Question 272: Which of the following is the correct definition of an outco...; Question 273: Which process is responsible for managing relationships with...; Question 274: One of the five major aspects of Service Design is the desig...; Question 275: Which of these should a change model include? 1. The steps t...; Question 276: Which process would maintain policies, standards and models ...; Question 277: Which is the CORRECT activity to carry out the "How do we ge...; Question 278: Which process is responsible for controlling, recording and ...; Question 279: Which is the first step in the 7 Step Improvement Process?...; Question 280: What BEST describes the value of service operation to the bu...; Question 281: What can be used to help determine the impact level of a pro...; Question 282: Which of the following statements is CORRECT?...; Question 283: What is the ITIL guidance relating to the closure of resolve...; Question 284: Remediation planning is a key part of which process?...; Question 285: Which statement BEST describes the value of the service tran...; Question 286: Which one of the following is NOT an aim of the change manag...; Question 287: Which one of the following is an objective of service transi...; Question 288: What takes place in the "Did we get there?" step of the cont...; Question 289: Which of the following is NOT an objective of the Operations...; Question 290: What is the definition of a service improvement plan (SIP)?...; Question 291: Which is the CORRECT list of metrics to support CSI activiti...; Question 292: Which of the following is NOT part of the Service Design pha...; Question 293: Which of the following would NOT be contained in a release p...; Question 294: Which of the following statements about processes is INCORRE...; Question 295: In which of the following situations should a Problem Record...; Question 296: How does Problem Management work with Change Management?...; Question 297: ITSM concepts are often described in the context of only one...; Question 298: Which of the following are aspects of Service Design? (1) Ar...; Question 299: Which one of the following activities does application manag...; Question 300: Event management, problem management, access management and ...; Question 301: Which of the following statements about standard changes are...; Question 302: When can a known error record be raised? 1. At any time it w...; Question 303: Which of the following would be most useful in helping to im...; Question 304: Which process would you MOST expect to be involved in the ma...; Question 305: The BEST processes to automate are those that are:...; Question 306: Which statement BEST describes a service request?...; Question 307: Which of the following statements is CORRECT?...; Question 308: Which of the following statements about communication within...; Question 309: Which one of the following is it the responsibility of suppl...; Question 310: Where are the details of core and enhancing service provided...; Question 311: How is a service delivered between departments of same organ...; Question 312: Which one of the following would NOT be defined as part of e...; Question 313: Which of the following areas would not be supported by a Ser...; Question 314: The multi-level SLA' is a three-layer structure. Which one o...; Question 315: Which tool helps with defining accountability and responsibi...; Question 316: Which statement about IT service-management is CORRECT?...; Question 317: What are the two MAJOR activities in problem management?...; Question 318: Which one of the following is concerned with policy and dire...; Question 319: Which one of the following are the two primary elements that...; Question 320: Which one of the following statements about incident reporti...; Question 321: Which of the following is commonly found in a contract under...; Question 322: What is the name of the group that should review changes tha...; Question 323: Which is an objective of the design coordination process?...

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