ITILFND Exam Dumps | Which reason describes why ITIL is so successful?

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Question 204/323

Which reason describes why ITIL is so successful?

A. The five ITIL volumes are concise

B. It is not tied to any particular vendor platform

C. It tells service providers exactly how to be successful

D. It is designed to be used to manage projects

Question List (323q): Question 1: Which two processes will contribute MOST to enabling effecti...; Question 2: Which of the following is service transition planning and su...; Question 3: What is the BEST description of the CSI register?...; Question 4: What is used to control a process?...; Question 5: Looking for ways to improve process efficiency and cost effe...; Question 6: Where should the following information be stored? 1. The exp...; Question 7: Which stage of the change management process deals with what...; Question 8: What are the categories of events described in the ITIL serv...; Question 9: Which of the following BEST describes a problem?...; Question 10: Which is the correct combination of items that makes up an I...; Question 11: What BEST describes the value of continual service improveme...; Question 12: In service design, which term describes services, technologi...; Question 13: Which one of the following provides the CORRECT list of proc...; Question 14: The design of IT services requires the effective and efficie...; Question 15: Which Function would provide staff to monitor events in a Ne...; Question 16: Service transition contains detailed descriptions of which p...; Question 17: Which of the following does the Availability Management proc...; Question 18: The BEST description of the guidance provided by Service Des...; Question 19: Which of the following activities are performed by a service...; Question 20: Which of the following BEST describes technical management?...; Question 21: Which process has the following objective "Establish new or ...; Question 22: What should a service design package (SDP) be produced for? ...; Question 23: Which of the following are sources of best practice? 1. Acad...; Question 24: Service Assets are used to create value. Which of the follow...; Question 25: What would be the next step in the continual service improve...; Question 26: Which process lists "Understanding patterns of business acti...; Question 27: Third parties responsible for supplying goods or services th...; Question 28: Which of the following are classed as stakeholders in servic...; Question 29: Which of the following statements BEST describes the aims of...; Question 30: Hierarchic escalation is BEST described as?...; Question 31: Which of the following could BEST be described as "A decisio...; Question 32: What are customers of an IT service provider who purchase se...; Question 33: How should entries in the CSI register be categorized?...; Question 34: What is the CORRECT definition of service management?...; Question 35: In many organizations the role of Incident Manager is assign...; Question 36: Who is responsible for defining metrics for change managemen...; Question 37: Which of these would fall outside the scope of a typical ser...; Question 38: Which of the following is the BEST definition of a Risk?...; Question 39: What is the primary focus of business capacity management?...; Question 40: Which statement about the known error database (KEDB) is COR...; Question 41: Which model delivers a view of the services, assets and infr...; Question 42: Which one of the following is an objective of service catalo...; Question 43: Within the Continual Service Improvement (CSI) 7 step improv...; Question 44: Which of the following identify the purpose of business rela...; Question 45: The value created by a service is defined in terms of busine...; Question 46: Which is a reason why incident management interfaces with se...; Question 47: Why is it important for service providers to understand patt...; Question 48: Which one of the following do technology metrics measure?...; Question 49: A configuration model can be used to help (1) Assess the imp...; Question 50: Which of the following are types of service defined in ITIL?...; Question 51: When tan a known error record tie raised? (1) At any time wh...; Question 52: Which capacity management sub-process focuses on the managem...; Question 53: Effective Service Transition can significantly improve a ser...; Question 54: Which of the following should be done when closing an incide...; Question 55: Which statement about services is CORRECT?...; Question 56: Undertaking a gap analysis is a key activity within which pa...; Question 57: Which of the following is one of the primary objectives of S...; Question 58: Access management is responsible for executing the policies ...; Question 59: Which statement about the emergency change advisory board (E...; Question 60: What do customer perceptions and business outcomes help to d...; Question 61: Access management is responsible for implementing policies d...; Question 62: What does the 'C' in 'RACI' refer to?...; Question 63: Which one of the following activities are carried out during...; Question 64: Which of the following is NOT an objective of service transi...; Question 65: Implementation of ITIL Service Management requires preparing...; Question 66: "Planning and managing the resources required to deploy a re...; Question 67: Which of the following is an enabler of best practice?...; Question 68: Which of the following statements is CORRECT for every proce...; Question 69: What is the BEST description of an operational level agreeme...; Question 70: With which process is problem management likely to share cat...; Question 71: Which statement BEST describes the purpose of release and de...; Question 72: Which CSI step would defining metrics be appropriate for?...; Question 73: In Service Operation, if too much emphasis is placed on 'Sta...; Question 74: A process owner is responsible for which of the following? 1...; Question 75: Which process would ensure that utility and warranty require...; Question 76: Which is NOT an objective of the change management process?...; Question 77: Which one of the following is NOT the responsibility of serv...; Question 78: Order the following continual service improvement (CSI) impl...; Question 79: Which of the following are CORRECT Service Design Aspects? 1...; Question 80: Which of the following is the best definition of IT service ...; Question 81: Which types of communication would the functions within serv...; Question 82: Removing or restricting rights to use an IT Service is the r...; Question 83: Which stage of the service lifecycle has the purpose of look...; Question 84: Which of the following should IT service continuity strategy...; Question 85: Which one of the following is NOT a responsibility of the se...; Question 86: Which of the following processes contributes MOST to quantif...; Question 87: What are sources of best practice?...; Question 88: Which of the following provides resources to resolve operati...; Question 89: The consideration of value creation is a principle of which ...; Question 90: The BEST description of the purpose of Service Operation is?...; Question 91: In which of the following should details of a workaround be ...; Question 92: Which statement BEST describes the stakeholders in service m...; Question 93: Which one of the following is a correct definition of a supp...; Question 94: Which one of the following would NOT involve event managemen...; Question 95: Which stage of service lifecycle has the purpose of aligning...; Question 96: Which Function would provide staff to monitor events in an O...; Question 97: Which is a responsibility of a customer within the service l...; Question 98: Which of the following service desk organizational structure...; Question 99: What is the BEST definition of a definitive media library?...; Question 100: Which of the following is the BEST definition of an Incident...; Question 101: Who owns the specific costs and risks associated with provid...; Question 102: Which is NOT a purpose of a Product Description?...; Question 103: At which stage of the service lifecycle should the processes...; Question 104: Which of the following is NOT a purpose of Service Transitio...; Question 105: Which part of ITIL provides guidance in adapting good practi...; Question 106: Which one of the following functions would be responsible fo...; Question 107: Identity and Rights are two major concepts involved in which...; Question 108: What is a RACI model used for?; Question 109: Which of the following is NOT an example of Self-Help capabi...; Question 110: Which process analyses services that are no longer viable an...; Question 111: Which of the following are benefits to the business of imple...; Question 112: Which of the following are basic concepts used in access man...; Question 113: Check, Act and Plan are three of the stages of the Deming Cy...; Question 114: Which of the following is NOT an objective of the operations...; Question 115: What are the three types of metrics that an organization sho...; Question 116: Effective release and deployment management enables the serv...; Question 117: Contracts relating to an outsourced Data Centre would be man...; Question 118: In which of the following areas would ITIL complementary gui...; Question 119: Which process would you MOST expect to be involved in the ma...; Question 120: Which of the following should be available to the Service De...; Question 121: What BEST defines roles and responsibilities in relation to ...; Question 122: What does the continual service improvement (CSI) approach e...; Question 123: Which function is responsible for the closure of an incident...; Question 124: Which role is responsible for sponsoring, designing and chan...; Question 125: Which of the following provides the PRIMARY source of guidan...; Question 126: What type of baseline captures the structure, contents and d...; Question 127: What does the term "Wisdom" represent within the Data-to-Inf...; Question 128: Which process would seek to understand levels of customer sa...; Question 129: Which of the following statements is CORRECT? (1) The only p...; Question 130: What BEST describes the value of service transition to the b...; Question 131: The definitive media library is the responsibility of:...; Question 132: Which process is responsible for recording the current detai...; Question 133: Which is NOT within the scope of service transition?...; Question 134: Which process monitors and improves the performance of the s...; Question 135: Which areas of service management can benefit from automatio...; Question 136: Which one of the following is the BEST definition of reliabi...; Question 137: Which of the following options is a hierarchy that is used i...; Question 138: Which of the following is an example of proactive problem ma...; Question 139: Which one of the following is the BEST description of a majo...; Question 140: Which is an outcome of service design?...; Question 141: What is the objective of Access Management?...; Question 142: Which of the following are objectives of Service Design? (1)...; Question 143: Within service design, what is the key output handed over to...; Question 144: Which role is accountable for a specific service within an o...; Question 145: Gathering data, monitoring performance and assessing metrics...; Question 146: Which statement is CORRECT?; Question 147: Which of these statements about resources and capabilities i...; Question 148: The Supplier Management process includes: (1) Service Design...; Question 149: Which of the following is an objective of business relations...; Question 150: Which of the following would be used to communicate a high l...; Question 151: How is a service delivered between departments of the same o...; Question 152: Which of the following is NOT an aim of the Change Managemen...; Question 153: What BEST defines IT service management?...; Question 154: Availability management is directly responsible for the avai...; Question 155: What are customers of IT services who work in the same organ...; Question 156: Which statements about best practice is MOST correct?...; Question 157: The difference between service metrics and technology metric...; Question 158: What guidance does ITIL give on the frequency of production ...; Question 159: Which one of the following does service metrics measure?...; Question 160: Which one of the following contains information that is pass...; Question 161: Which of the following is the best definition of service man...; Question 162: In the phrase "People, Processes, Products and Partners". Pr...; Question 163: A Service design package (SDP) would normally be produced fo...; Question 164: Where should all master copies of controlled software and do...; Question 165: What is the BEST definition of an internal service?...; Question 166: What should a release policy include?...; Question 167: Which problem management activity ensures that a problem can...; Question 168: Which are phases of the release and deployment process? 1. R...; Question 169: Which of the following is NOT a valid objective of problem m...; Question 170: Which is an example of improving service utility using servi...; Question 171: Which are the elements of process control?...; Question 172: When should tests for a new service be designed?...; Question 173: Which formal agreement minimizes the risk of disputes that c...; Question 174: Which of the following is the BEST reason for categorizing i...; Question 175: Which of the following statements correctly states the relat...; Question 176: Which is the CORRECT list of the three levels of a multi-lev...; Question 177: In which core publication can you find detailed descriptions...; Question 178: Which of the following is concerned with fairness and transp...; Question 179: Which of the following BEST describes a Change Authority?...; Question 180: What is the BEST description of a change proposal?...; Question 181: Which process is responsible for providing the rights to use...; Question 182: Which of the following is the BEST description of a Business...; Question 183: Which statement about Service Asset and Configuration Manage...; Question 184: Staff in an IT department are experts in managing specific t...; Question 185: Identify the input to the Problem Management process....; Question 186: Which one of the following is the BEST definition of the ter...; Question 187: How many people should be accountable for a process as defin...; Question 188: What MAIN factors are considered to assess the priority of a...; Question 189: What type of improvement should be achieved by using the Dem...; Question 190: Which of the following statements about incident reporting a...; Question 191: Which of the following would commonly be in a contract under...; Question 192: Which of the following statements about processes is INCORRE...; Question 193: Who is responsible for ensuring that the Request Fulfillment...; Question 194: Which of the following BEST describes the purpose of access ...; Question 195: The experiences, ideas, insights and values of individuals a...; Question 196: Which of the following combinations covers all the roles in ...; Question 197: Which stage of the continual service improvement (CSI) appro...; Question 198: Which of the following identifies the purpose of design coor...; Question 199: Which of the following activities are performed by a desk? 1...; Question 200: Which part of the service lifecycle is responsible for coord...; Question 201: Which of the following questions does the guidance in servic...; Question 202: Which BEST describes a situation in which the emergency chan...; Question 203: Which of the following are managed by facilities management?...; Question 204: Which reason describes why ITIL is so successful?...; Question 205: The MAIN purpose of the Service Portfolio is to describe ser...; Question 206: Which is a recommended response type to respond to either a ...; Question 207: Which process is responsible for low risk, frequently occurr...; Question 208: Which process is responsible for eliminating recurring incid...; Question 209: IT Service Continuity strategy should be based on: (1) Desig...; Question 210: Which of the following is NOT defined as part of every proce...; Question 211: Which document shows a detailed analysis of business impact ...; Question 212: A plan for managing the end of a supplier contract should be...; Question 213: Which role is accountable for the operational management of ...; Question 214: Which processes ensure the targets in the underpinning contr...; Question 215: "Service Management is a set of specialized organizational c...; Question 216: The positive effect that customers perceive a service can ha...; Question 217: Which phase of the ITIL lifecycle provides the following ben...; Question 218: Which of the following questions does Service Strategy help ...; Question 219: Which of the following identifies the purpose of service tra...; Question 220: Why is ITIL successful?; Question 221: Which of the following is NOT a recognized example of a serv...; Question 222: Which of these recommendations is best practice for service ...; Question 223: How are groups, teams, departments and divisions classified?...; Question 224: A known IT service stops performing during normal business h...; Question 225: Which Service Design process makes the most use of data supp...; Question 226: What is the CORRECT definition of service management?...; Question 227: What is defined as the ability of a service, component or co...; Question 228: Which process is responsible for the availability, confident...; Question 229: What processes represent the scope of financial management f...; Question 230: Which ITIL process is used to restore normal service operati...; Question 231: How many times should each stage of the Plan, Do, Check, Act...; Question 232: Which processes are responsible for the regular review of un...; Question 233: Implementation of IT1L service management requires the prepa...; Question 234: Which statement about stakeholders is TRUE?...; Question 235: Which describes a proactive trigger for problem management?...; Question 236: Which is NOT a structure of service desk that is described i...; Question 237: Which of the following models would be MOST useful in helpin...; Question 238: What would you call the groups of people who have an interes...; Question 239: Which statement about metrics is CORRECT?...; Question 240: Which process will perform risk analysis and review of all s...; Question 241: An incident is proving difficult to resolve. A technician in...; Question 242: Which of these statements about Service Desk staff is CORREC...; Question 243: When should a known error be raised?...; Question 244: Which is the BEST definition of a Configuration Item (CI)?...; Question 245: Which process is responsible to provide and maintain accurat...; Question 246: Which of the following correctly states the relationship bet...; Question 247: Which term describes if a service is fit for use?...; Question 248: Which of the following is not a service desk type recognized...; Question 249: The group that authorizes changes that must be installed fas...; Question 250: Which of the following areas would technology help to suppor...; Question 251: Which of the following statements about service asset and co...; Question 252: What is a service delivered between two business units in th...; Question 253: Which of the following statements about processes is INCORRE...; Question 254: What is IT Governance concerned with?...; Question 255: Which of the following is NOT an objective of Continual Serv...; Question 256: Which of the following CANNOT be provided by a tool?...; Question 257: Understanding customer usage of services and how this varies...; Question 258: Before embarking on the 7-step Continual Service Improvement...; Question 259: Which of the following should be documented in an incident m...; Question 260: What is the result of carrying out an activity, following a ...; Question 261: Which of these is NOT a responsibility of Application Manage...; Question 262: As a strategic tool for assessing the value of IT services, ...; Question 263: Which one of the following is an objective of release and de...; Question 264: What type of change is pre-authorized, low risk, relatively ...; Question 265: Which is NOT a sub-process of capacity management?...; Question 266: Which is NOT a service desk type described in the ITIL servi...; Question 267: Who has the responsibility for review and risk analysis of a...; Question 268: Consider the following list: 1. Change authority 2. Change m...; Question 269: Where are the details of core and enhancing services provide...; Question 270: What is NOT within the scope of service catalogue management...; Question 271: Which of the following activities would be performed by a pr...; Question 272: Which of the following is the correct definition of an outco...; Question 273: Which process is responsible for managing relationships with...; Question 274: One of the five major aspects of Service Design is the desig...; Question 275: Which of these should a change model include? 1. The steps t...; Question 276: Which process would maintain policies, standards and models ...; Question 277: Which is the CORRECT activity to carry out the "How do we ge...; Question 278: Which process is responsible for controlling, recording and ...; Question 279: Which is the first step in the 7 Step Improvement Process?...; Question 280: What BEST describes the value of service operation to the bu...; Question 281: What can be used to help determine the impact level of a pro...; Question 282: Which of the following statements is CORRECT?...; Question 283: What is the ITIL guidance relating to the closure of resolve...; Question 284: Remediation planning is a key part of which process?...; Question 285: Which statement BEST describes the value of the service tran...; Question 286: Which one of the following is NOT an aim of the change manag...; Question 287: Which one of the following is an objective of service transi...; Question 288: What takes place in the "Did we get there?" step of the cont...; Question 289: Which of the following is NOT an objective of the Operations...; Question 290: What is the definition of a service improvement plan (SIP)?...; Question 291: Which is the CORRECT list of metrics to support CSI activiti...; Question 292: Which of the following is NOT part of the Service Design pha...; Question 293: Which of the following would NOT be contained in a release p...; Question 294: Which of the following statements about processes is INCORRE...; Question 295: In which of the following situations should a Problem Record...; Question 296: How does Problem Management work with Change Management?...; Question 297: ITSM concepts are often described in the context of only one...; Question 298: Which of the following are aspects of Service Design? (1) Ar...; Question 299: Which one of the following activities does application manag...; Question 300: Event management, problem management, access management and ...; Question 301: Which of the following statements about standard changes are...; Question 302: When can a known error record be raised? 1. At any time it w...; Question 303: Which of the following would be most useful in helping to im...; Question 304: Which process would you MOST expect to be involved in the ma...; Question 305: The BEST processes to automate are those that are:...; Question 306: Which statement BEST describes a service request?...; Question 307: Which of the following statements is CORRECT?...; Question 308: Which of the following statements about communication within...; Question 309: Which one of the following is it the responsibility of suppl...; Question 310: Where are the details of core and enhancing service provided...; Question 311: How is a service delivered between departments of same organ...; Question 312: Which one of the following would NOT be defined as part of e...; Question 313: Which of the following areas would not be supported by a Ser...; Question 314: The multi-level SLA' is a three-layer structure. Which one o...; Question 315: Which tool helps with defining accountability and responsibi...; Question 316: Which statement about IT service-management is CORRECT?...; Question 317: What are the two MAJOR activities in problem management?...; Question 318: Which one of the following is concerned with policy and dire...; Question 319: Which one of the following are the two primary elements that...; Question 320: Which one of the following statements about incident reporti...; Question 321: Which of the following is commonly found in a contract under...; Question 322: What is the name of the group that should review changes tha...; Question 323: Which is an objective of the design coordination process?...

Question 204/323

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