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Exam Code:	ITILFND
Exam Name:	ITIL - Foundation
Certification Provider:	EXIN
Free Question Number:	325
Version:	v2019-08-04
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Exam Question List: Question 1: Which one of the following can help determine the level of i...; Question 2: Which of the following does the Availability Management proc...; Question 3: What would you call the groups of people who have an interes...; Question 4: Which of the following is NOT one of the five individual asp...; Question 5: Which statement about internal customers is CORRECT?...; Question 6: Access management is responsible for implementing policies d...; Question 7: Which one of the following answers shows two of the activiti...; Question 8: Which statement BEST describes the purpose of release and de...; Question 9: "Planning and managing the resources required to deploy a re...; Question 10: Which one of the following is NOT part of the service design...; Question 11: What should a release policy include?...; Question 12: What BEST describes the value of service design to the busin...; Question 13: Which of the following is NOT an aim of the Change Managemen...; Question 14: Which one of the following does service metrics measure?...; Question 15: What is the objective of Access Management?...; Question 16: Which statement about IT service-management is CORRECT?...; Question 17: Which one of the following is the BEST description of a rela...; Question 18: Staff in an IT department are experts in managing specific t...; Question 19: How should entries in the CSI register be categorized?...; Question 20: Which of the following BEST describes partners' in the phras...; Question 21: Which of the following is MOST concerned with the design of ...; Question 22: A known IT service stops performing during normal business h...; Question 23: Which of the following statements is CORRECT for every proce...; Question 24: Which of the following are goals of Service Operation? (1) T...; Question 25: Which of the following are included within Release and Deplo...; Question 26: Which of the following activities would be performed by a pr...; Question 27: Which one of the following is the BEST definition of reliabi...; Question 28: Where should the following information be stored? 1. The exp...; Question 29: Which one of the following is an objective of service transi...; Question 30: Which of the following is NOT an objective of request fulfil...; Question 31: Which of the following activities are helped by recording re...; Question 32: What are the processes within Service Operation?...; Question 33: What must a service level agreement (SLA) define?...; Question 34: What should be documented as part of every process?...; Question 35: What is the ITIL guidance relating to the closure of resolve...; Question 36: Match the following activities with the Deming Cycle stages ...; Question 37: Availability management is directly responsible for the avai...; Question 38: Which of the following BEST describes service strategies val...; Question 39: ITSM concepts are often described in the context of only one...; Question 40: Which one of the following is NOT a characteristic of a proc...; Question 41: Which of the following is the BEST description of a Business...; Question 42: What is the definition of an Alert?...; Question 43: Customer perceptions and business outcomes help lo define wh...; Question 44: Which one of the following statements BEST describes a defin...; Question 45: Which is NOT a service desk type described in the ITIL servi...; Question 46: A configuration model can be used to help (1) Assess the imp...; Question 47: With which process is problem management likely to share cat...; Question 48: Which one of the following do technology metrics measure?...; Question 49: Which of the following are benefits to the business of imple...; Question 50: Which of the following are managed by facilities management?...; Question 51: The goal of which process is: "To improve the quality of man...; Question 52: Which describes an interface of incident management with ser...; Question 53: Implementation of ITIL Service Management requires preparing...; Question 54: Which is NOT an example of a pattern of business activity (P...; Question 55: Which one of the following is NOT an objective of problem ma...; Question 56: Which are the elements of process control?...; Question 57: Which function or process would provide staff to monitor eve...; Question 58: What are the categories of event described in the ITIL servi...; Question 59: Which process is used to compare the value that new services...; Question 60: Which of the following is NOT a benefit of using public fram...; Question 61: Which stage of the service lifecycle is MOST concerned with ...; Question 62: Which of the following BEST describes a problem?...; Question 63: Service transition contains detailed descriptions of which p...; Question 64: Which of the following is a responsibility of Supplier Manag...; Question 65: Which is an objective of access management?...; Question 66: What is the BEST description of the purpose of the service o...; Question 67: Which process analyzes services that are no longer viable an...; Question 68: Which is the correct explanation of the 'R' role in a RACI m...; Question 69: Which of the following is the BEST reason for categorizing i...; Question 70: Which of the following can include steps that will help to r...; Question 71: Which describes a proactive trigger for problem management?...; Question 72: In which document would you expect to see an overview of act...; Question 73: Which one of the following includes four stages called Plan,...; Question 74: What is NOT within the scope of service catalogue management...; Question 75: Which statement about stakeholders is TRUE?...; Question 76: Which of the following would be carried out as part of a pos...; Question 77: A Service Level Agreement is?; Question 78: The group that authorizes changes that must be installed fas...; Question 79: Which one of the following would NOT involve event managemen...; Question 80: Which term is used to describe the prediction and control of...; Question 81: Which one of the following is the BEST definition of the ter...; Question 82: Which is NOT a purpose of a Product Description?...; Question 83: A process owner has been identified with an "I" in a RACI ma...; Question 84: Which process would ensure that utility and warranty require...; Question 85: A Service design package (SDP) would normally be produced fo...; Question 86: Which is the first step in the 7 Step Improvement Process?...; Question 87: Which is the CORRECT list of the three levels of a multi-lev...; Question 88: Which one of the following is the BEST description of a majo...; Question 89: Which one of the following functions would be responsible fo...; Question 90: Which of the following are sources of best practice? 1. Acad...; Question 91: In the phrase "People, Processes, Products and Partners". Pr...; Question 92: Which one of the following statements is CORRECT?...; Question 93: Which of the following is an objective/are objectives of the...; Question 94: Which role is responsible for carrying out the activities of...; Question 95: Configuration Management Databases (CMDBs) and the Configura...; Question 96: Which is the CORRECT list of metrics to support CSI activiti...; Question 97: What are sources of best practice?...; Question 98: Understanding what to measure and why it is being measured a...; Question 99: Which are phases of the release and deployment process? 1. R...; Question 100: Which one of the following is an objective of service catalo...; Question 101: What is the name of the group that should review changes tha...; Question 102: Which one of the following activities are carried out during...; Question 103: Check, Act and Plan are three of the stages of the Deming Cy...; Question 104: Which statement should NOT be part of the value proposition ...; Question 105: What BEST describes the value of service transition to the b...; Question 106: Which statement about metrics is CORRECT?...; Question 107: Which of the following is the BEST description of a service-...; Question 108: What are the two MAIN types of activity in problem managemen...; Question 109: Which types of communication would the functions within serv...; Question 110: Which of the following combinations covers all the roles in ...; Question 111: Which one of the following is the BEST description of a serv...; Question 112: From the perspective of the service provider, who is the per...; Question 113: Which of the following is NOT an objective of the operations...; Question 114: What type of improvement should be achieved by using the Dem...; Question 115: Which of the following statements BEST describes the aims of...; Question 116: Which is a recommended response type to respond to either a ...; Question 117: Which statement BEST describes the stakeholders in service m...; Question 118: Which of the following statements MOST correctly identifies ...; Question 119: Application Management plays a role in all applications. One...; Question 120: What BEST describes the purpose of analyzing risk?...; Question 121: How does Problem Management work with Change Management?...; Question 122: What is the definition of a service improvement plan (SIP)?...; Question 123: Which of the following is the BEST definition of an event?...; Question 124: What is a change of state that has significance for the mana...; Question 125: Which of the following models would be MOST useful in helpin...; Question 126: When should a known error be raised?...; Question 127: What BEST describes the customers and users of an IT service...; Question 128: Which of the following are aspects of Service Design? (1) Ar...; Question 129: In many organizations the role of Incident Manager is assign...; Question 130: Which of the following is the correct definition of an outco...; Question 131: Where should all master copies of controlled software and do...; Question 132: Identity and Rights are two major concepts involved in which...; Question 133: Which of the following statements about incident reporting a...; Question 134: To add value to the business, what are the four reasons to m...; Question 135: In which core ITIL publication can you find detailed descrip...; Question 136: The experiences, ideas, insights and values of individuals a...; Question 137: The positive effect that customers perceive a service can ha...; Question 138: What type of services are NOT directly used by the business ...; Question 139: Service design emphasizes the importance of the "Four Ps". T...; Question 140: Where are the details of core and enhancing services provide...; Question 141: Which of the following BEST describes a Change Authority?...; Question 142: Which of the following statements correctly states the relat...; Question 143: Which stage of the change management process deals with what...; Question 144: Which stage of the continual service improvement (CSI) appro...; Question 145: Which three types of metric support Continual Service Improv...; Question 146: Which one of the following is the purpose of service level m...; Question 147: Which statement about the known error database (KEDB) is COR...; Question 148: Which process lists "Understanding patterns of business acti...; Question 149: An IT department is under pressure to cut costs. As a result...; Question 150: Which one of the following statements about incident reporti...; Question 151: Which process would seek to understand levels of customer sa...; Question 152: Which of the following form part of the five major aspects o...; Question 153: Which statement BEST describes the value of service strategy...; Question 154: In which core publication can you find detailed descriptions...; Question 155: What guidance does ITIL give on the frequency of production ...; Question 156: The BEST description of an incident is:...; Question 157: Which of the following statements is CORRECT?...; Question 158: Which stage of the service lifecycle includes the scope of s...; Question 159: Which role is accountable for a specific service within an o...; Question 160: Which process works with incident management to ensure that ...; Question 161: Which of the following are types of service defined in ITIL?...; Question 162: Which of the following do Service Metrics measure?...; Question 163: What are the categories of event described in the UIL servic...; Question 164: The BEST processes to automate are those that are:...; Question 165: Which is responsible for the production of the service desig...; Question 166: Which of the following would commonly be in a contract under...; Question 167: Which process is responsible for dealing with complaints, co...; Question 168: Which tool helps with defining accountability and responsibi...; Question 169: Which process would you MOST expect to be involved in the ma...; Question 170: Which of the following is an example of proactive problem ma...; Question 171: What are the three types of metrics that an organization sho...; Question 172: Which one of the following is NOT a responsibility of the se...; Question 173: Which of the following would be examined by a major problem ...; Question 174: Which process would maintain policies, standards and models ...; Question 175: What is the Service Pipeline?; Question 176: Which process is responsible for low risk, frequently occurr...; Question 177: Which of the following statements is CORRECT?...; Question 178: What are customers of IT services who work in the same organ...; Question 179: What would be the next step in the continual service improve...; Question 180: Which is a responsibility of a customer within the service l...; Question 181: Which of the following CANNOT be provided by a tool?...; Question 182: Which is an outcome of service design?...; Question 183: Which process analyses services that are no longer viable an...; Question 184: Which process will perform risk analysis and review of all s...; Question 185: Which of the following identify the purpose of business rela...; Question 186: Which of the following is NOT an objective of the Operations...; Question 187: In Service Operation, if too much emphasis is placed on 'Sta...; Question 188: Which process is responsible for managing relationships with...; Question 189: Which of the following defines the level of protection in In...; Question 190: Which document shows a detailed analysis of business impact ...; Question 191: Which of the following is the best definition of service man...; Question 192: Which reason describes why ITIL is so successful?...; Question 193: Which is NOT a sub-process of capacity management?...; Question 194: What are the three service provider business models?...; Question 195: What is a RACI model used for?; Question 196: Which of the following should be considered when designing m...; Question 197: What is the BEST description of an operational level agreeme...; Question 198: Which of the following is NOT an example of Self-Help capabi...; Question 199: What should the IT service continuity process primarily supp...; Question 200: How many people should be accountable for a process as defin...; Question 201: Which of the following is NOT a recognized example of a serv...; Question 202: Which of the following statements about processes is INCORRE...; Question 203: When should tests for a new service be designed?...; Question 204: Which of the following provides the PRIMARY source of guidan...; Question 205: Which of the following service desk organizational structure...; Question 206: Which of the following processes contributes MOST to quantif...; Question 207: Which one of the following activities is NOT part of the Dem...; Question 208: In terms of adding value to the business, which one of the f...; Question 209: Which of the following statements about standard changes are...; Question 210: Which of the following statements about processes is INCORRE...; Question 211: Which statement about services is CORRECT?...; Question 212: Event management, problem management, access management and ...; Question 213: Which of the following sentences BEST describes a Standard C...; Question 214: What three elements make up the Service Portfolio?...; Question 215: What body exists to support the authorization of changes and...; Question 216: Which statement about the 'four Ps" of service design is COR...; Question 217: Why are public frameworks, such as 1TIL, attractive when com...; Question 218: Defining the processes needed to operate a new service is pa...; Question 219: Which of the following should be done when closing an incide...; Question 220: How are groups, teams, departments and divisions classified?...; Question 221: Which is an important principle of communication in service ...; Question 222: Which of the following is concerned with fairness and transp...; Question 223: Which of the following statements about communication within...; Question 224: Which is NOT an objective of the change management process?...; Question 225: Which stage of the service lifecycle identifies, defines and...; Question 226: Which of the following should NOT be a concern of Risk Manag...; Question 227: Which of the following are basic concepts used in access man...; Question 228: Which process is responsible for the availability, confident...; Question 229: Which is one of the five aspects of service design?...; Question 230: Which is an example of improving service utility using servi...; Question 231: What is IT Governance concerned with?...; Question 232: Which of the following BEST describes the purpose of access ...; Question 233: Which is NOT a structure of service desk that is described i...; Question 234: Which of the following types of service should be included i...; Question 235: A known error has been created after diagnosis of a problem ...; Question 236: Which Service Design process makes the most use of data supp...; Question 237: Access management is responsible for executing the policies ...; Question 238: Which service transition process provides guidance about con...; Question 239: What are customers of an IT service provider who purchase se...; Question 240: Understanding the level of risk during and after change and ...; Question 241: Service Acceptance criteria are used to?...; Question 242: Which of the following statements describes the objectives o...; Question 243: Which of the following is NOT part of the Service Design pha...; Question 244: What is the BEST description of a change proposal?...; Question 245: Which of the following provide value to the business from se...; Question 246: Which stage of the service lifecycle includes catalogue mana...; Question 247: Effective release and deployment management enables the serv...; Question 248: Which process is responsible for controlling, recording and ...; Question 249: In service design, which term describes services, technologi...; Question 250: Which one of the following is the CORRECT set of steps for t...; Question 251: Which of the following identifies the purpose of design coor...; Question 252: Which of the following could BEST be described as "A decisio...; Question 253: Which one of the following activities does application manag...; Question 254: Which CSI step would define metrics be appropriate for?...; Question 255: Which of the following are objectives of service level manag...; Question 256: What processes represent the scope of financial management f...; Question 257: An incident is proving difficult to resolve. A technician in...; Question 258: Within the Continual Service Improvement (CSI) 7 step improv...; Question 259: Which process is responsible for sourcing and delivering com...; Question 260: Which of the following should be documented in an incident m...; Question 261: What is a service delivered between two business units in th...; Question 262: Which process is responsible for frequently occurring change...; Question 263: What is the CORRECT definition of service management?...; Question 264: From the perspective of the service provider, what is the pe...; Question 265: Which statement about Service Asset and Configuration Manage...; Question 266: Which process is responsible for ensuring that appropriate t...; Question 267: What are underpinning contracts used to document?...; Question 268: Which is an objective of the design coordination process?...; Question 269: Which of the following describes risk proximity?...; Question 270: Which of the following would commonly be found in a contract...; Question 271: What service could include a differentiation as an "exciteme...; Question 272: Order the following continual service improvement (CSI) impl...; Question 273: Which areas are NOT measured by process KPIs? 1. Technology ...; Question 274: Which of the following are types of service defined in ITIL?...; Question 275: Which of the following questions does the guidance in servic...; Question 276: Effective Service Transition can significantly improve a ser...; Question 277: Which of the following is NOT an objective of Continual Serv...; Question 278: Undertaking a gap analysis is a key activity within which pa...; Question 279: Why is ITIL successful?; Question 280: Which statement BEST describes the value of the service tran...; Question 281: What MAIN factors are considered to assess the priority of a...; Question 282: What does the 'C' in 'RACI' refer to?...; Question 283: What BEST describes the value of continual service improveme...; Question 284: Which of the following statements about the Service Portfoli...; Question 285: How is the Service Catalogue used to add value to the servic...; Question 286: Which of the following statements is INCORRECT?...; Question 287: Which areas of service management can benefit from automatio...; Question 288: Which process is responsible for controlling, recording and ...; Question 289: Which one of the following provides the CORRECT list of proc...; Question 290: Which of the following is NOT defined as part of every proce...; Question 291: Which of these would fall outside the scope of a typical ser...; Question 292: Which one of the following is NOT the responsibility of serv...; Question 293: Which process is responsible for discussing reports with cus...; Question 294: Consider the following list: 1. Change authority 2. Change m...; Question 295: What does the term "Wisdom" represent within the Data-to-Inf...; Question 296: The difference between a Service Level Agreement (SLA) and a...; Question 297: What is the BEST definition of a definitive media library?...; Question 298: Which one of the following contains information that is pass...; Question 299: The value created by a service is defined in terms of busine...; Question 300: Which process is responsible for eliminating recurring incid...; Question 301: Which of the following are classed as stakeholders in servic...; Question 302: Ensuring that the confidentiality, integrity and availabilit...; Question 303: What does the continual service improvement (CSI) approach e...; Question 304: What is the name given to the individual assigned to carry o...; Question 305: Which process is responsible to provide and maintain accurat...; Question 306: Which is the correct combination of items that makes up an I...; Question 307: Which statement about Business Cases is TRUE?...; Question 308: Which of the following BEST describes technical management?...; Question 309: Which of the following statements is CORRECT?...; Question 310: Identify the input to the Problem Management process....; Question 311: Which of the following are benefits to the business of imple...; Question 312: Which one of the following is concerned with policy and dire...; Question 313: The BEST description of the purpose of Service Operation is?...; Question 314: Which of the following provides resources to resolve operati...; Question 315: Which of the following options is a hierarchy that is used i...; Question 316: Which statement about change management is CORRECT?...; Question 317: Which of the following would NOT be contained in a release p...; Question 318: Which one of the following is the BEST description of a serv...; Question 319: What BEST describes the value of service operation to the bu...; Question 320: Can service operation improve efficiency in the business ope...; Question 321: What should a service design package (SDP) be produced for? ...; Question 322: Which of the following is NOT an objective of service transi...; Question 323: Which part of ITIL provides guidance in adapting good practi...; Question 324: Which of these statements about Service Desk staff is CORREC...; Question 325: What should a service always deliver to customers?...

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